Mario Sertić

Mario Sertić Email and Phone Number

Regional Network Developer @ SCANIA EAR (East Adriatic Region)
Croatia
Mario Sertić's Location
Croatia, Croatia
Mario Sertić's Contact Details

Mario Sertić work email

Mario Sertić personal email

n/a
About Mario Sertić

More than 17 years of relevant experience in global companies Scania and Volkswagen. I graduated from Faculty of Mechanical Engineering in Slavonski Broad and Postgraduate Studies at the Faculty of Economics in Zagreb (Field Marketing with accent to Customer satisfaction). I have been working in Scania since 2006. I started as Technical Support Manager in Croatia. Since 2011 I work at the regional level in Scania East Adriatic Region (warranties, contracted services, dealer development and as trainer)

Mario Sertić's Current Company Details
SCANIA EAR (East Adriatic Region)

Scania Ear (East Adriatic Region)

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Regional Network Developer
Croatia
Website:
scania.com
Employees:
39111
Mario Sertić Work Experience Details
  • Scania Ear (East Adriatic Region)
    Regional Network Developer
    Scania Ear (East Adriatic Region)
    Croatia
    View
  • Scania Ear (East Adriatic Region)
    Regional Network Developer
    Scania Ear (East Adriatic Region) Sep 2015 - Present
    Zagreb
    Developing Scania service network in Slovenia, Croatia, Serbia, Bosnia and Macedonia. Certified Scania trainer for Service Advisors (service sales with customer in focus)Performing internal audits (Scania Dealer Operating Standard focused on customer experience)Implementation new Scania standards in service network (Dedicated Customer Service and Digital Dealer). Regional trainer for Dealer Management System (onboarding new employee’s)Implementation new Scania Maintenance with flexible plans.
    View
  • Scania Ear (East Adriatic Region)
    Regional Warranty & Contracted Manager
    Scania Ear (East Adriatic Region) Jan 2011 - Sep 2015
    Zagreb
    Responsible for warranty claims. Warranty audits. Developing contracted services portfolio.
    View
  • Scania Hrvatska D.O.O.
    Technical Support Manager
    Scania Hrvatska D.O.O. Jul 2006 - Jan 2011
    Zagreb
    Service network support and development. Solving customer complaints.Implementation Scania Dealer Operating Standard (DOS) in Croatia.
    View
  • Porsche Croatia D.O.O.
    Specialist For Special Tools
    Porsche Croatia D.O.O. Sep 2002 - Jul 2006
    Zagreb
    Equipping VW network in Croatia with special tools and equipment following Volkswagen standards.
    View

Mario Sertić Skills

Technical Support Business Development Customer Relationship Management Project Management Analytical Skills

Mario Sertić Education Details

Frequently Asked Questions about Mario Sertić

What company does Mario Sertić work for?

Mario Sertić works for Scania Ear (East Adriatic Region)

What is Mario Sertić's role at the current company?

Mario Sertić's current role is Regional Network Developer.

What is Mario Sertić's email address?

Mario Sertić's email address is ma****@****ania.hr

What schools did Mario Sertić attend?

Mario Sertić attended University Of Zagreb/sveuciliste U Zagrebu, Josip Juraj Strossmayer University Of Osijek.

What skills is Mario Sertić known for?

Mario Sertić has skills like Technical Support, Business Development, Customer Relationship Management, Project Management, Analytical Skills.

Who are Mario Sertić's colleagues?

Mario Sertić's colleagues are Rogerio Gonzales Caroba, Victoria Lindberg, Apolo Silva, Daniel Felippe, Gitte Stub, Andreas Dahlén, Johan Stenberg.

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