Mario Suarez

Mario Suarez Email and Phone Number

Information Technology Service Management Senior Analyst @ Amrize
Bogotá, Bogota, CO
Mario Suarez's Location
Bogota, D.C., Capital District, Colombia, Colombia
About Mario Suarez

Bilingual Electronics Engineer with wide knowledge about IT support, I've worked as field support analyst, service desk analyst, service delivery analyst, IT Service managerTasked with specific projects to implement new technologies and systems, I have worked with ITIL platforms such as HP service manager and Service Now. Experience with incident, request, self service modules, knowledge database. Highly experienced on customer service practices and segmented management. Ticketing routing and escalation processes designing.Experience with office365 client software, active directory (groups assignment, nested groups assignment), AD manager online, troubleshooting. IT analysts trainer, providing KT sessions to new service desk analysts.Second level support for undocumented issues, software documenter.IT Service management lead, design of IT processes.

Mario Suarez's Current Company Details
Amrize

Amrize

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Information Technology Service Management Senior Analyst
Bogotá, Bogota, CO
Website:
amrize.com
Employees:
2369
Mario Suarez Work Experience Details
  • Amrize
    Information Technology Service Management Senior Analyst
    Amrize
    Bogotá, Bogota, Co
    View
  • Holcim Adc
    Itsm Senior Analyst
    Holcim Adc Feb 2022 - Present
    Medellín, Antioquia, Colombia
    IT service Management, designer and implementer for the access management processes, report manager in charge to maintain operation dashboards and business targeted reports, deployment of IT communications and maintenance of comms control.
    View
  • Axity
    Service Delivery Analyst
    Axity Apr 2019 - Feb 2022
    Bilingual Service Delivery Support, Software Documenter, Support and backup as service desk manager at OXY Colombia.
    View
  • Indra
    Service Desk Support Analyst
    Indra Sep 2018 - Mar 2019
    Bogota,D.C., Capital District, Colombia
    Bilingual service desk analyst, software support, windows support tech at OXY Colombia
    View
  • Activos Colombia
    Site Support Analyst
    Activos Colombia Aug 2017 - Aug 2018
    Pasto, Narino, Colombia
    Site support engineer, software support, hardware support
    View

Mario Suarez Education Details

Frequently Asked Questions about Mario Suarez

What company does Mario Suarez work for?

Mario Suarez works for Amrize

What is Mario Suarez's role at the current company?

Mario Suarez's current role is Information Technology Service Management Senior Analyst.

What schools did Mario Suarez attend?

Mario Suarez attended Universidad De Nariño.

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