Advanced Technology Center

• IT support relating to technical issues involving Windows and MAC environments• Respond and fully resolve queries via phone, email, and remote session for clients such as Burger King and Krystal Co• Documentation of reoccurring support incidents and corresponding resolution procedures• Communication with customers and diagnose and resolve basic networking issues including LAN, WAN, and VPN.

• Ensured that customers are first priority and are taken care of which results in 100% positive feedbacks on customer satisfaction surveys for the store• Ensured that customer merchandise returns and exchanges, gift card purchases, and other service requests were processed accurately and in a timely manner to satisfy customers• Voted Customer Service Superstar based on customer and peer feedbacks 5 times• Selected to mentored and trained approximately 12 new customer service associates

•Designed and modified AutoCAD electrical drawings for Oil & Gas Industry issued for review, bid, & construction• Implemented Programmable Logic Controllers (PLC) wiring diagrams and schematics for Motor Control Centers (MCC) through AutoCAD 2-D• Traveled on-site as contractors to perform & collect Arc Flash data analysis for Williams Gas Pipeline company