Mario Tantillo Email & Phone Number

Brooklyn, New York, United States

• Complete writing assignments to engage Starbucks customers via in-store communications and customer experience scripts.
• Maintain high level of quality in communications and content, took charge of improving relationships with teams by communicating across shifts by creating actionable shift reports and reports on daily store metrics.
• Addressed major challenges for the team, which was an inadequate feedback system for daily operations. Identified a solution and created a manual workaround to ensure the team received feedback records that were easy.
• Make handcrafted beverages for customers. Provide exceptional customer service by bagging food and drinks.
• Lead in greeting customers and asking if they need anything – juggling multiple tasks at a time (register, ovens, etc.).

New York, NY, United States

• Led in release communications, consulting on multiple projects at a time. As a result of high-quality performance in one of these projects, was offered an assignment to write technical support content articles.
• Wrote game reviews covering Android smartphone games, providing release communications for app upgrades that involved extensive research and testing. Communicated complex technical information to non-technical audiences.
• Covered breaking news regarding mobile games. Further learned to use SEO through Yoast program.
• Embraced this opportunity and worked alongside other writers to boost site metrics to 1,000 readers a day.

230 Park Ave, Manhattan, NY, 10169

• Crafted communications and created original content using WordPress and SEO. Created quality deliverables in the form of articles papers, websites, and email communications. Translated technical jargon into.
• Assisted associate editor with feature articles, ideas, writing, and editing and worked with colleagues on social events.
• Gathered and synthesized information while spell-checking and grammar-checking articles and emails for CEO.

300 Atlantic Ave, Brooklyn, NY, 11201

• Assisted manager in providing valuable customer service and administrative support.
• Assisted with tours, book sales, reception, booking parties, and answering various customer questions.
• Facilitated hands-on science lessons.
• Encouraged students to independently make discoveries based on lesson plans.
• Liaisoned between centers to effectively transfer information about lesson plans.

151 W34 Street, Manhattan, NY, 10001

• Helped with purchases, locating store items for purchase, signing customers up for store credit card and cashiering.
• Maintained thorough knowledge of merchandise to provide information for customers.
• Worked as a team with other sales associates to ensure customer satisfaction.
• Communicated effectively with other associates to keep up a fast workflow.
• Sold more than $1,000 in merchandise daily.