Information Technology professional with 15 years’ experience in the industry including 5 years managing day-to-day operations of IT infrastructure, operations, and equipment. Effective in directing IT personnel with the planning, coordination and fulfillment of service requests. Committed to meeting service level agreements and prioritizing incident resolution. Capable of understanding, forecasting and directing a team based off established KPI’s. Committed to reducing disruptions to technology service by identifying systemic issues in the environment. Accomplished as a leader, trainer and developer of IT personnel. Possess strong ability to communicate effectively, with an emphasis on building client relationship and improving the customer experience.
Listed skills include Microsoft Office, Troubleshooting, Windows Server, Servers, and 45 others.