Mario Zucchelli Email & Phone Number

London, England, United Kingdom

• Manage the implementation of quality and compliance standards (i.e. ISO 9001), while ensuring ongoing accreditation• Author, revise and manage company-controlled documents - incl. SOPs and policies• Manage the implementation of a digital QMS (Mastercontrol), from vendor onboarding to mass roll-out• Manage and improve the company’s quality management system• Manage operational risk registers related to compliance requirements• Responsible for periodic management reviews. Compile and analyse compliance metrics for presentation as part of the Management Review Program.• Support management with the interpretation of business and regulatory guidelines which assists with regulatory compliance• Define and perform audit of internal systems, procedures and documents• Manage audits with external suppliers and manufacturers, create audit reports and track CAPAs and non-conformances arising from the audits - incl. reviews of vendor performance• Manage vendor and procurement processes, policies and KPIs• Manage compliance with GDPR through a DPO as a direct report• To support senior leadership and management by providing strategic direction with a quality and compliance roadmap• Support the business with the implementation of a roadmap for compliance with regulations around sustainability and net-0 targets

London, England, United Kingdom

• To provide technical Quality support to the Operational departments for new and ongoing projects• To conduct performance audits and follow up on actions within company business units• Record compilation and regulatory checks• Review and approve Deviations and Change Controls as needed• To review non-compliance identified by audit, deviations and complaints, and use technical/professional judgment to make the appropriate quality decisions (in association with CHR QMS), and to initiate and promote quality improvements to prevent re-occurrence• To assist with quality training within the department and across the company• Managing databases and inputting data • Managing, collecting and preparing information for meetings, board packs etc. • Corresponding with relevant stakeholders to ensure that they are aware of information so that information is adequately shared

London, United Kingdom

Managing all aspects of the creative, administrative, operational, sales and marketing endeavours of the business.• Projected managed international cultural activities/events (in the UK and China) from administrative implementation to budgeting, team organisation, liaising with stakeholders and securing new sponsorships.• Developed customer relationship management through CRM tools to achieve high-standards KPIs.• Assisted with financial and accounting operations of all projects. Experienced with cash-flows, budget control, and forecasting.• Responsible for team development and management to ensure customer service excellence as well as nurture a stimulating work environment.• Experience in purchasing and managing stock. I successfully implemented a new system of stock control and management for ease of internal cataloguing.• Managing accounting operations, including project financing, VAT and PAYE filings and expense reconciliation.• Led a creative team of designers and videographers to create marketing assets.• Achieved 3-4% ROI with social media marketing campaigns and via Google Ads, slashing marketing costs and increasing overall project income.• Led blue-chip sales with local and international clients (especially from China, Hong Kong, UAE, and Saudi Arabia). Successfully increased annual revenues by 22% over the last 3 years.