I am a Professional Senior Software Engineer having over 8 years of experience in IT industry. 4 years relevant experience in Business Automation Workflow (BAW) Administration formerly Business Process Manager, 5 years relevant experience in WebSphere Application Server Administration, 5 years relevant experience in BlueworksLive Administration, 3 years Intermediate level experience in WalkMe Administration, 8 years relevant expert experience in ServiceNow Process Management which includes Incident Management, Change Management, Service Request Management, Problem Management, Hands-On experience of Migrating Windows server 2016 to AWS ec2 instance with Windows Server 2019. 3 years Intermediate level experience level in Windows Administration, Proficient level in Linux Administration, Intermediate level of knowledge in Monitoring tools such as Splunk, Kore Automate, SolarWinds MSP. Experienced in documenting and creating Knowledge Base articles for any process needed for the team.