Mario Alvarez Email & Phone Number

Ripon, California, United States

• Provided training and support (staff development) to teachers and administrators on technology integration. Provided leadership and coordination to develop, implement, and update the school instructional technology plan.
• Sets up and configures workstations, laptops, and existing network servers
• Performs imaging and backup of networked operating systems as required by end users
• Analyzes hardware and software problems and replace or upgrade as needed
• Install, configure and test site workstations, software, and peripherals
• Rack/stack of network, servers, and IT equipment

Tracy

• Repaired and reinstalled software such as Windows operating system
• Installed motherboards, processors, and RAM and graphics cards.
• Troubleshot windows issues and resolved problems accurately and efficiently.
• Set up, tested and configured networks, desktops, laptops and printers.
• Fix customers phones and technical issues.

San Jose, California, United States

United States

• Provide technical support to customers via telephone, email and through tickets
• Used remote access to perform troubleshooting when needed.
• Walked customers through step-by-step process for troubleshooting hardware issues.
• Used good problem-solving skills for troubleshooting problems.
• Used great customer-service skills.

General Studies

Certificate Of Completition, Computer Network Technician

Computer Systems Networking And Telecommunications