Technology Support Assistant
CurrentProvided training and support (staff development) to teachers and administrators on technology integration. Provided leadership and coordination to develop, implement, and update the school instructional technology plan.• Sets up and configures workstations, laptops, and existing network servers• Performs imaging and backup of networked operating systems as required by end users• Analyzes hardware and software problems and replace or upgrade as needed• Install, configure and test site workstations, software, and peripherals • Rack/stack of network, servers, and IT equipment• Travel to sites within the school district to troubleshoot desktop computers, laptops, iPads, and various educational media such as projectors and smart boards.• Downloaded and deployed Software within SCCM to end users • Created asset tags for company technology equipment and consistently kept inventory up-to-date and logged in the database.• Utilized Active Directory to unlock accounts, disable or enable user accounts, and reset passwords.• Re-Imaged Laptops and Desktops using MDT via PXE Boot.• Setting up, managing, and maintaining IT-related equipment including PC desktops, servers, and printers.• Configured and maintained printer server and DHCP server
