Mario A. Moreno Email & Phone Number

Tigard, Oregon, United States

Vancouver, Washington, United States

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with head of departments hotel staff.
• Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service brand/company standards.
• Handling complaints and oversee the service recovery procedures.
• Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating Budget.
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

Portland, Oregon, United States

• Reaching financial objectives of 4 restaurants.
• Assigning workloads.
• Adhering to company policies, local, state, and federal laws.
• Training team members.
• Addressing performance issues.
• Coaching other managers.

Portland, Oregon, United States

• Organizing meetings with hotel department heads to address changes to policies and assess progress.
• Ensuring all hotel staff comply with operational and service standards, in addition to hotel policies andprocedures.
• Training and developing hotel staff to achieve their career goals and become more successful in theirroles.
• Identifying strategic goals for the hotel and communicating the importance of achieving those goals tostaff.
• Helping resolve guest complaints, booking and billing issues.
• Managing the profitability of the hotel, overseeing revenue targets and creating budgets for individualdepartments.

Tucson, Arizona

• Oversee, train & evaluate up to 10 Front Desk & Kitchen personnel for extended stay property newly remodeled in 2014.
• Act as GM when needed & also managed Housekeeping department 3 months in 2016.
• Extensive strategic planning, event coordination and market behavior analysis to bring new business to a location handling primarily the University of Arizona and northern Mexico market segments.
• Monitor quality assurance, operations, daily sales reports, monthly financial reports; food/supplies orders; A/R; room inventory management; and guest services & satisfaction analysis with improvement action.
• Significant Contributions / Achievements: Interstates Hotels Award – “2016 Hotel of the Year”. Obtained 98.75% Hilton Quality Assurance Inspection score.

Ciudad De Guadalajara, Jalisco, Mexico

Created and implemented Sales and Marketing strategies to commercialize the hotel in a proper way to build the client portfolio.

Orange, California

• Operations and marketing for ground services travel packages with relationship building focused on travel agencies and wholesalers.
• Developed & quoted packages; negotiated contracts; attended trade shows.
• Significant Contributions / Achievements: Translated website content into Spanish & met all objectives.

Anaheim, California

• All group & convention booking details; managed internet inventory & website; trade show representation.

Hospitality Administration/Management

Aviation & Aircraft Engineer