Mario Anghel Email & Phone Number

Bucharest, Romania

Bucharest, Romania

● Responsible for maintaining client accounts and playing a trusted adviser role to clients, starting with the sales process and continuing through the life of the account. Including product demonstration, client on-boarding and implementation, client consultation and advisement, problem-solving and complaint and escalation resolution;● Responsible for meeting revenue targets through client retention, reactivation, upselling, cross-selling, and presenting new products and features;●… Show more ● Responsible for maintaining client accounts and playing a trusted adviser role to clients, starting with the sales process and continuing through the life of the account. Including product demonstration, client on-boarding and implementation, client consultation and advisement, problem-solving and complaint and escalation resolution;● Responsible for meeting revenue targets through client retention, reactivation, upselling, cross-selling, and presenting new products and features;● Responsible for nurturing client relationships and ensuring client success by helping to maximize client return on investment;● Responsible for ensuring client files such as contracts, NDA's, and new client checklists are accurate and complete. Show less

Bucharest, Romania

● Leading the conversation between clients and developers to ensure the software is properlymatching existing and new customers' needs;● Assisting business clients with any new requests or issues they might experience withing anypurchased application;● Testing new features and developments and ensuring they meet the needs of any BPO or directbusiness client with the help of my extensive customer service experience.

Bucharest, Romania

● Taking in motion graphics and VFX orders from customers all over the world;● Maintaining 100% customer satisfaction with a 5-star average review from over 100 orders;● Communicating with all customers and making sure all of their needs and requests are taken into consideration.

Bucharest, Romania

● Leading a group of team leaders and support specialists within a collections project and ensuring project targets are met;● Keeping close communication with US-based client executive representatives to calibrate goals and expectations;● Workforce experience (creating weekly schedules for 100+ employees based on staffing requirements);● Administrative & HR related activities;● High-difficulty data reporting.

Bucharest, Romania

● Leading a team of 15-20 finance & collections customer service representatives;● Ensuring that all agents receive proper weekly coaching sessions and daily touchpoints;● Enabling the entire team to participate in career development activities outside of their daily duties;● Highlighting team trends and keeping the average team performance KPI's in the desired targets byovercoming obstacles;● Keeping attrition as low as possible by discovering individual agents' needs and… Show more ● Leading a team of 15-20 finance & collections customer service representatives;● Ensuring that all agents receive proper weekly coaching sessions and daily touchpoints;● Enabling the entire team to participate in career development activities outside of their daily duties;● Highlighting team trends and keeping the average team performance KPI's in the desired targets byovercoming obstacles;● Keeping attrition as low as possible by discovering individual agents' needs and helping them achieve their professional roadmap;● Ensuring all agents receive transparent information about their schedule and many other administrative needs and requests;● Organizing team building activities. Show less

Bucharest, Romania

● Reviewing customer interactions from two different teams of agents;● Closely monitoring all agents' performance metrics;● Hosting one-on-one coaching sessions with all agents once a week;● Hosting ad-hoc re-training sessions based on trends discovered at the teams' macro level;● Keeping close communication with the team leaders about their agents performance, trends, attitude and willingness;● Ensuring to meet all volume targets related to evaluating interactions and… Show more ● Reviewing customer interactions from two different teams of agents;● Closely monitoring all agents' performance metrics;● Hosting one-on-one coaching sessions with all agents once a week;● Hosting ad-hoc re-training sessions based on trends discovered at the teams' macro level;● Keeping close communication with the team leaders about their agents performance, trends, attitude and willingness;● Ensuring to meet all volume targets related to evaluating interactions and acknowledged coachingsessions. Show less

Bucharest, Romania

● Handling interactions with customers in need of assistance with order-related inquiries;● Ensuring all performance KPI's are over the established targets.

International Business

Public Administration