Mario Anghel Email & Phone Number

Bucharest, Romania

Bucharest, Romania

• Responsible for maintaining client accounts and playing a trusted adviser role to clients, starting with the sales process and continuing through the life of the account. Including product demonstration, client.
• Responsible for meeting revenue targets through client retention, reactivation, upselling, cross-selling, and presenting new products and features;
• … Show more
• Responsible for nurturing client relationships and ensuring client success by helping to maximize client return on investment;
• Responsible for ensuring client files such as contracts, NDA's, and new client checklists are accurate and complete. Show less

Bucharest, Romania

• Leading the conversation between clients and developers to ensure the software is properlymatching existing and new customers' needs;
• Assisting business clients with any new requests or issues they might experience withing anypurchased application;
• Testing new features and developments and ensuring they meet the needs of any BPO or directbusiness client with the help of my extensive customer service experience.

Bucharest, Romania

• Taking in motion graphics and VFX orders from customers all over the world;
• Maintaining 100% customer satisfaction with a 5-star average review from over 100 orders;
• Communicating with all customers and making sure all of their needs and requests are taken into consideration.

Bucharest, Romania

• Leading a group of team leaders and support specialists within a collections project and ensuring project targets are met;
• Keeping close communication with US-based client executive representatives to calibrate goals and expectations;
• Workforce experience (creating weekly schedules for 100+ employees based on staffing requirements);
• Administrative & HR related activities;
• High-difficulty data reporting.

Bucharest, Romania

• Leading a team of 15-20 finance & collections customer service representatives;
• Ensuring that all agents receive proper weekly coaching sessions and daily touchpoints;
• Enabling the entire team to participate in career development activities outside of their daily duties;
• Highlighting team trends and keeping the average team performance KPI's in the desired targets byovercoming obstacles;
• Keeping attrition as low as possible by discovering individual agents' needs and… Show more
• Keeping attrition as low as possible by discovering individual agents' needs and helping them achieve their professional roadmap;

Bucharest, Romania

• Reviewing customer interactions from two different teams of agents;
• Closely monitoring all agents' performance metrics;
• Hosting one-on-one coaching sessions with all agents once a week;
• Hosting ad-hoc re-training sessions based on trends discovered at the teams' macro level;
• Keeping close communication with the team leaders about their agents performance, trends, attitude and willingness;
• Ensuring to meet all volume targets related to evaluating interactions and… Show more

Bucharest, Romania

• Handling interactions with customers in need of assistance with order-related inquiries;
• Ensuring all performance KPI's are over the established targets.

International Business

Public Administration