Mario O. Email & Phone Number

Los Angeles, Ca, Us

San Francisco, California, Us

Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employersI am actively participating in the following career tracks:- Salesforce Administrator- Business Analyst

Richmond, Va, Us

• Leading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation.• Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog.• Creat end-user how-to manuals and training documentation and workshops to ensure understanding and user adoption of customizations.• Automations including email templates, alerts, and flows in order to properly solution for business needs.• Salesforce Security – ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings.• User Interface Customizations – lightning layouts and page layouts to facilitate user management.• Implement and automate alerts and escalations to ensure customer satisfaction.• Built custom reports and dashboards to help each department make more informed and tactical decisions.• Handle all essential administrative functions, including user account maintenance, data imports, reports, and dashboards, and flows.• Respond to internal Help Desk requests, maintaining user roles and profiles, security settings, access settings, and other routine tasks.

Melbourne, Victoria, Au

As an Analytics For All Tracked Fellow, over a four-week period, (40+ Hours), wecovered an introductory view towards analytics spanning Data Modeling, BusinessFundamentals, Data Visualizations and SQL.Platform Technologies covered include:• Data Modeling (Lucid Chart + Dbdiagram.io)• Biz + Data Fundamentals (Excel)• Database Fundamentals (SQL)• Data Visualisation (Excel)

Los Angeles, California, Us

• Streamlined product and installation efforts and audited third-party print, production, and installation vendors.• Lead a 1 man retail graphics and purchasing department for a corporation of 22 retail stores and 150+ satellite stores.• Spearheaded around 45 projects simultaneously.• Implemented new processes for accurate data recovery from internal departments, project-specific support services, project timeline/budget tracking, and vendor ETA’s and payouts.• Fulfilled all graphic and signage products and installations for simultaneous new store openings and current store rebrandings while upholding the brand-recognized art-exhibit-like customer experience• Worked with creative, marketing, legal, and sales teams to develop creative briefs that stayed within budget.

Los Angeles, Ca, Us

• Research, shop and source material vendors and installers nationwide and compiled and organized vendor database.• Produce and manage all purchase orders with vendors through Quickbooks.• Maintain project schedule, keeping internal and third party operations and deliverables on track.• Conducted field surveys to get a better understanding of customer needs and to better recommend signage capabilities.• Permitted signage scopes in the city of Los Angeles and Oakland.• Used Adobe Illustrator to create shop drawings, sign layouts and install plans.• Perform site walkthroughs and punch list projects .• Supervised installations to ensure code requirements and client preferences were followed all throughout our scope.

Pacoima, Ca, Us

• Typically managed around 3-4 long term interior signage program projects at once.• Was the main contact for large scale signage project requests directly after the bidding process is approved, up to when close-out documentation is required.• Assisted general contractors in coordinating the administrative elements of a project, to ensure that project documentation is thorough and accurate through means that include but are not limited to:- Coordinating subcontracts and change orders- Review/process submittals, RFI's, and change estimates- Prepare/distribute applications for payment- Review/process subcontractor billings and change order requests- Prepare closeout documentation• Ensured that signage requests are completed within given construction schedules by prioritizing and organizing customers who need to pass inspection or have brand openings.• Reviewed documents such as schedule of value sheets all the way through to message schedule lists with the general contractors on a weekly basis, up to 4 large projects at a time.• Handled methods of procurement with vendors that range from light fixture companies to vinyl application installers and acrylic forming manufacturers.• Communicated and ensure signage manufacturing is accurate all throughout our shop’s 5 departments by means of emails and recurring team production meetings once a week.

Pacoima, Ca, Us

• Assist Project Managers in developing project drawings and layouts by working from a set of precast contract drawings and design calculations to prepare or coordinate the preparation of drawings for shop production using Adobe Illustrator/photoshop software.• Review message schedules to accurately portray sign types, locations and copy in layout packages.• Communicate with cross-functional departments to improve departmental performance and efficiency, as well as ensure the detailed accuracy and comprehensiveness of drawings.• Utilize knowledge of mathematics, geometry and material capabilities, as well as rules, regulations and code requirements of signage, in the preparation and checking of drawings.• Follow signage projects every step of the way from the first conceptual drawings all the way down to cutting vinyl and setting up material for printing.• Use wide format flatbed UV printers to print onto materials ranging from aged wood to metals and avonite panels.• Use large format inkjet printers to print onto materials ranging from banner material to enamel vinyl.• Thoroughly organize my time in order to complete multiple drawing packages in a timely manner as well as ensure the readiness of signage materials to meet installation/ project deadlines.

Pacoima, Ca, Us

• Provide customer service to small and large scale customers whose orders range from a few display signs to complete signage for apartment complexes and hospitals, all the while ensuring ADA compliance and Fire Department regulations.• Ensure that signage requests are completed within given construction schedules by prioritizing and organizing customers who need to pass inspection or have brand openings.• Communicate and ensure signage manufacturing is accurate all throughout our shop’s 5 departments, by means of emails and recurring team production meetings once a week.• Take part in my office’s Collections program to collect payment on customer open invoices and ensure that our monetary deficit stays at a minimum by reaching out to customers with unpaid invoices on a weekly bases.

3X Salesforce Certified Administrator, Salesforce Administration

Education record