Mario Sergio Macedo Augusto Junior Email & Phone Number

Graduated in Information Systems and with more than 6 years of experience in Customer Success/Operations, I am a technology enthusiast, driven by the constant search for efficiency and scalability through process automation.I was responsible for leading, creating and developing the implementation area for clients in Brazil and abroad. My approach focuses on simplicity and efficiency, ensuring that tool deployment is a smooth experience and that decisions are informed by robust data analysis.I bring experience in leading teams with a focus on initial onboarding. The main objective is to make an impact and generate the necessary value to meet the specific needs of each client. My leadership skills extend not only to teams but also to the management of processes and tools, aspects that I consider fundamental to the success of any project.My skills allow me to identify process failures based on solid data. I use tools like Zapier, Integromat/Make, Pluga and Uipath to implement automations that reduce inefficiencies and increase operational effectiveness.I am driven by challenges and embrace change with enthusiasm. My commitment to personal and professional development is evident in my continuous desire to learn and evolve. I approach new challenges with determination, without fear of the unknown and I am always willing to adapt to changes.Main skills/experiences:- People management- Process management- Agile Methodologies: Kanban/Scrum- API Integration- Automation tools: Zapier, Integromat/Make, Pluga- Robotic Process Automation (RPA) Tools: Uipath- Data analysis- Looker Data Studio