Directed the diverse sales & service call center operations in support of Ontario based TD groups and alumni customers, overseeing 6 General Managers, 35 Team Leaders and 500+ Brokers. Accountable for a $30M annual budget and continually maximized service sales volumes, exceeding $200M. Reported into the Assistant VP.

The Director of Sales contributes to the centres overall sales and service level plan. This role is accountable for successful execution of the sales and service strategy to achieve high level of business performance and operational effectiveness. The Director is responsible for the overall leadership and management of team to ensure development of an effective sales force, focused on deepening the client relationship to maximize revenue opportunities. We provide ongoing coaching to drive… Show more The Director of Sales contributes to the centres overall sales and service level plan. This role is accountable for successful execution of the sales and service strategy to achieve high level of business performance and operational effectiveness. The Director is responsible for the overall leadership and management of team to ensure development of an effective sales force, focused on deepening the client relationship to maximize revenue opportunities. We provide ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routines. Accountable for day to day sales and service operations, expense control in addition to ensure due diligence of procedures, process and guidelines relative to risk mitigation Show less

The Director, Client Experience contributes to the centres overall sales and service level plan. This role is accountable for successful execution of the sales and service strategy to achieve high level of business performance and operational effectiveness for proprietary and non proprietary clients. The Director is responsible for the overall leadership and management of team managers to ensure development of an effective sales force, focused on deepening the client relationship to maximize… Show more The Director, Client Experience contributes to the centres overall sales and service level plan. This role is accountable for successful execution of the sales and service strategy to achieve high level of business performance and operational effectiveness for proprietary and non proprietary clients. The Director is responsible for the overall leadership and management of team managers to ensure development of an effective sales force, focused on deepening the client relationship to maximize revenue opportunities through new business, cross sell and referrals to sales partners. We provide ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routines. Accountable for day to day sales and service operations, expense control in addition to ensure due diligence of procedures, process and guidelines relative to risk mitigation Show less