Mario Barragan

Mario Barragan Email and Phone Number

External and Legislative Affairs at AT&T @ AT&T
dallas, texas, united states
Mario Barragan's Location
Laredo, Texas, United States, United States
Mario Barragan's Contact Details

Mario Barragan personal email

n/a
About Mario Barragan

MBA General Manager with 15+ years of experience in public and government affairs, sales, contact centers, operations, new sales channel development, marketing, and retail. Leader specializing in city, county and state government relationships, exceeding assigned team sales quotas and site key performance metrics.Regional I General Manager I Director I Public I Government I AffairsEmail: mario.barragan@att.com; 210-213-7503Senior Manager excelling at relationship management, problem solving, resolution of issues, process improvement and direction of daily operations and strategy. Proven track record crafting external messaging and creating campaign plans, and leading large and small teams to exceed assigned targets.Expertise in government affairs, contract negotiations, account management, forecasting, budget management, international work related travel and vendor, customer and elected officials relationships . Intensely focused on innovation through continuous skill development, being a change champion and teamwork.CORE COMPETENCIESGovernment AffairsPublic AffairsTeam leadershipSalesTerritory & Account ManagementNegotiationForecastingTraining & MentoringCustomer ServiceBilingual (English and Spanish)Public SpeakingTelecommunicationsACCOMPLISHMENTSSpearheaded project to launch very first site conversion of 250 contact center agents to support both DirecTV and Uverse platforms for customer technical support callsDrove 25% improvement in customer experience scores YoY 2019Reduced customer transfer rate by almost 50% YoY in 2019 from 21.79% to 11.51%Increased customer one and done rate by 47% YoY in 2019Led number 1 ranked Spanish speaking site for DirecTV technical support calls with 107% total weighted attainment on key performance metrics in 2018Achieved 130% of assigned team yearly new construction sales quota in 2017119% attainment to target on direct operating budget in 2017Twice recipient of Summit Award for being top sales manager in the nation in 2012 and 2014Achieved highest single month sales quota in the history of the South Central Region at over 12,000 contracted units on a quota of ~2,500 units

Mario Barragan's Current Company Details
AT&T

At&T

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External and Legislative Affairs at AT&T
dallas, texas, united states
Website:
att.eu
Employees:
218956
Mario Barragan Work Experience Details
  • At&T
    External & Legislative Affairs
    At&T May 2020 - Present
    South Texas
    Responsible for strategic communication plans and building partnerships with stakeholders and elected officials at the city, county and state level.
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  • At&T
    Senior Vendor Manager
    At&T Jan 2018 - May 2020
    Laredo, Texas Area
    Launched first full site conversion from DirecTV to Uverse platformDrove 25% improvement in close rate YoYIncreased customer experience score by 26% YoYSite ranked number 1 YTD with 107% total attainment in 2018Ranked number two among Senior Vendor Managers with total KPI attainment average of 101.51%Manage the relationship cycle and provide operational leadership to assigned external large complex vendor call centersEstablish requirements and audits to ensure targeted performance metrics are accomplished, assess operational effectiveness and provide ongoing feedback.Establish system procedures to enhance overall quality of services; utilize interpersonal skills to facilitate development of partner relationships with vendors and maintain relationships for long term contracts
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  • At&T
    South Texas Regional Sales Manager
    At&T 2008 - Dec 2017
    San Antonio, Texas Area
    130% attainment on 2017 new construction team sales quota119% attainment on 2017 direct operating expense budgetHold record for single highest sales month (October 2017) in the South Central Region historyTeam ranked number 1 in the South Central region in 2016 on total weighted attainment and number 4 in the nation Summit Award winner for top sales manager in the nation in 2012 and 2014Serve as the Market Leader for AT&T Connected Communities in Austin, San Antonio, Rio Grande Valley, Corpus Christi, and Laredo Responsible for negotiation and execution of Exclusive Marketing/Access Agreements with developers, owners and property management companies to ensure the deployment of AT&T fiber in the MDU and SFU space Hire, train, supervise, and motivate a team of 4 Sales Executives responsible for over 500 customer accounts and 7 Account Manager that manage a portfolio of over 1,200 customer accounts • Expert at obtaining results through coordination among cross functional teams such as Finance, Product, Legal, and Network teams. Team responsible for over $45 million in annualized revenue in 2016 Oversee the maximization of revenue at properties under contract for all AT&T Consumer products Properties in our program currently average twice the Uverse IPTV take rate of the general market
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  • At&T
    South Texas Area Manager - Local Marketing
    At&T 2006 - 2008
    Laredo, Texas Area
    Serve as the AT&T Market Leader for the Rio Grande Valley and LaredoDesigned marketing plans and sales strategy for the Rio Grande Valley and Laredo for AT&T’s entire suite of consumer products including voice, digital television and broadbandResponsible for grassroots partnership with over 32 retail stores where AT&T wireline products are soldManage third party vendors that execute door to door selling activities on behalf of AT&TCoordinate with sales vendors to craft product message and pitch, design sales incentive program to drive sales efforts and increase market penetrationNegotiate, coordinate and execute events and sponsorships that drive sales of AT&T products and increase brand awarenessSupervise, coach and motivate a team of 3 AT&T Managers, 3 Retail Contractors and 50+ third party vendorsIn charge of establishing new sales channels from where to market AT&T productsTeam responsible for $2.5 million in annualized revenue in 2007

Mario Barragan Education Details

Frequently Asked Questions about Mario Barragan

What company does Mario Barragan work for?

Mario Barragan works for At&t

What is Mario Barragan's role at the current company?

Mario Barragan's current role is External and Legislative Affairs at AT&T.

What is Mario Barragan's email address?

Mario Barragan's email address is mario.barragan@att.eu

What schools did Mario Barragan attend?

Mario Barragan attended Texas A&m University, Texas A&m University.

Who are Mario Barragan's colleagues?

Mario Barragan's colleagues are Pat Roach, Raj Choudhary, Manoj G, Rod D., Brashaun Branch, Edward Alvarez, Janet Stephens.

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