Cisco CCNA certified: In-house and off site support for Bank of America’s data network to include server farm, Cisco routers and switches. MAC orders of Cisco VoIP, Avaya VoIP, and Avaya. Duties included troubleshooting equipment or links (fiber, Ethernet) outages. Scheduling maintenance, site surveys prior to upgrades as well as decommissioning activities. Racked and Stacked Cisco routers and switches (ASR1002, Catalyst 6500, 2960, 3560, 3750, CAT4500, VGs, 3750, 3560, 3900) and various devices to established network link connections.

On-campus support of Nortel Meridian and Aspect ACD phone sets. Conducted adds, moves and changes of Meridian telephone and Aspect winset/teleset sets and associated Meridian Mail/Call Pilot voice mail systems including faxes lines. Setup telepresence room daily and assisted line of business users. Coordinated with facilities and desktop and every big move (200 plus users).

Responsible for the maintenance and support of telecommunication switch, voice mail system and pager systems. Provided technical expertise in order to maximize system productivity. Also provide backup support for micro-computers as necessary. Daily maintenance of system performance/capacity. Excellent analytical skills demonstrated through the ability to resolve technical and non-technical issues surrounding problem resolution. Ability to adapt and adjust to a variety of situations affecting work performance.. Assisted MIS Director with contract negotiations, equipment recommendations, budgets development and vendor evaluations.. Performed adds, moves, and changes to Northern Telecom switch.Keep abreast on trend in telecommunications systems, local/long-distance carrier services and security technique.

Responsible for Company computer system and network. Submitted batch jobs, monitor system and responded to any error messages. Run, printed, and distributed reports to users. Assisted MIS director.