Mario Cifuentes Jr. Email & Phone Number

• Develops and implements effective PR strategies and initiatives to acquire exclusive sponsorship deals, collaborating with PR agencies to coordinate deals, and liaising with sponsors to discuss and deliver videos in.
• Oversees well-aligned social media campaigns to bolster brand awareness, engagement, and audience growth. Stays up-to-date with marketing best practices, SEO, and other techniques to maximize visibility and reach.
• Liaises with fellow content creators to produce high-quality and engaging content (images, footage, and scripts) suitable for wide-ranging audiences while amplifying exposure.
• Cultivated, grew, and currently manages Discord community server with over 100K members, enhancing member experience by preventing spam, implementing moderation, and organizing regular events.
• Produces and hosts regular live stream programming to engage audiences and strengthen loyalty, facilitating interactive elements such as polls to foster an engaging and positive viewer environment.
• Utilizes expertise in Adobe Premier Pro to generate well-produced original videos, properly incorporating video and audio effects consistent with brand strategies to maintain audience retention.

• Proficiently manage Office 365 user accounts, including user creation, onboarding, and integration into distribution groups, ensuring seamless communication and collaboration.
• Efficiently manage Azure and Microsoft Intune for daily PC imaging operation and enhancing deployment speed.
• Implement Multi-Factor Authentication (MFA) protocols to enhance account security and safeguard organizational data.
• Successfully orchestrated the migration of employees' computers and devices from local servers to cloud infrastructure, optimizing data accessibility and ensuring data security.
• Provide timely remote technical support, ensuring rapid issue resolution and minimal workflow disruptions.
• Spearheaded comprehensive cybersecurity awareness training programs, equipping employees with essential security practices and resilience against cyberattacks.

Montclair, New Jersey

• Served as tech SME to verify the alignment of modern capabilities with instructional design objectives while delivering escalation support, customer service, and accessibility troubleshooting services.
• Cultivated positive and productive interactions with clients across various levels of technical exposure, providing workshops and guidance on virtual pedagogical methods to disseminate new tech-enabled learning.
• Leveraged adaptable communication skills to effectively collaborate with diverse contributors while improving the quality of IT processes, services, and products through feedback.
• Followed SOPs and policies in performing both tech-centered and client-focused accountabilities to ensure consistency for implementation results.
• Analyzed college education trends and Google Analytics to develop solutions and recommendations.

Nutley, Shoprite

• Supervise on duty employees and establish priorities throughout the Front-End Department
• Provide superior customer service by addressing concerns directly and providing information on policies
• Understand all operations of bookkeeping duties and transport money deposits upon request by management
• Responsible for opening and closing, ensuring all safes are locked and inform management on daily earnings
• Operate surveillance cameras to investigate customer misconduct, suspicious activity, shoplifting and forward video evidence directly to the Nutley Police Department