Operações em Meios de Pagamentos e Controles tem foco em gestão de processos financeiros, evolução operacional contínua e gestão de todos os Meios de Pagamento, garantindo segurança, jornada fluída de pagamentos com o cartões pre-pagos, Vt, VE, entre outros, na aquisição de todos os Produtos.É responsável pelo fluxo de retaguarda de processos operacionais financeiros, atendendo aos clientes e suas respectivas contas junto aos Produtos, bem como auxilia sobre todo o fluxo de chargeback e… Show more Operações em Meios de Pagamentos e Controles tem foco em gestão de processos financeiros, evolução operacional contínua e gestão de todos os Meios de Pagamento, garantindo segurança, jornada fluída de pagamentos com o cartões pre-pagos, Vt, VE, entre outros, na aquisição de todos os Produtos.É responsável pelo fluxo de retaguarda de processos operacionais financeiros, atendendo aos clientes e suas respectivas contas junto aos Produtos, bem como auxilia sobre todo o fluxo de chargeback e disputas junto aos adquirentes. Conhece o processo de autorizações em cartões de crédito, garantindo jornada fluída aos clientes que utilizam o cartão Pluxee em todas as transações. Acompanha e direciona as melhorias e evolução no mercado de meios de pagamentos, garantindo aos clientes Pluxee a experiência adequada em cada momento de interação com os seus Produtos. Interage com as áreas de produtos, operações e T. I, bem como com os parceiros para garantir segurança e fluidez em todas as etapas de processos operacionais e transacionais. É de responsabilidade da área emissão de indicadores e controles que permitam o pleno funcionamento das atividades. Show less

• February 2019 to Actual, Means of Payments, consultant for Zeta, India Fintech until October 2022, card processor, for Customer in Brazil, Sodexo (French headquarters) (since October 2022), as Commercial Relationship, Service Management, support with Local Laws and Regulations for Benefits & Rewards Prepaid Cards, Project Manager, Delivery, Finance, Contacts with Mastercard and Scrum Teams to Senior Management, Facilitator. Participated since the first construction of the product (App and… Show more • February 2019 to Actual, Means of Payments, consultant for Zeta, India Fintech until October 2022, card processor, for Customer in Brazil, Sodexo (French headquarters) (since October 2022), as Commercial Relationship, Service Management, support with Local Laws and Regulations for Benefits & Rewards Prepaid Cards, Project Manager, Delivery, Finance, Contacts with Mastercard and Scrum Teams to Senior Management, Facilitator. Participated since the first construction of the product (App and Web) with local teams and learning, participating in the complete flow of the Card System, making presentations, researches and managing the local client according to the requirements of the Zeta-Suite (India), currently as Agile Master with the means of payment team. Now at Pluxee (Sodexo) Show less

• Planning and operations on consulting company in IT with specialization in software factory and JAVA projects, Oracle, Mobility, IT Service Management, GRC (Governance, Risk and Compliance), Supplier Management, M & A (Mergers and Acquisitions) IT assessment. - Policy Area Structuring and procedures and BCP (Business Continuation Plan).• ICT Consultant at EGIT Tecnologia Ltda., a startup company. Planning and management of operations, including administrative… Show more • Planning and operations on consulting company in IT with specialization in software factory and JAVA projects, Oracle, Mobility, IT Service Management, GRC (Governance, Risk and Compliance), Supplier Management, M & A (Mergers and Acquisitions) IT assessment. - Policy Area Structuring and procedures and BCP (Business Continuation Plan).• ICT Consultant at EGIT Tecnologia Ltda., a startup company. Planning and management of operations, including administrative restructuring.• Management of projects to develop and implement the new BrasilPrev System for an EGIT client, the Banco do Brasil Private Pension Sector), using Scrum, Ágile and tools such as ITIL, Cobit, etc.• Since February 2019 to nowadays, Consultant for Zeta, India Fintech, card processor, for his Customer in Brazil, Sodexo (French Headquarters), as Business Relationship, Service Management, support with Local Laws and regulations for Benefits Prepaid cards, Project Manager, Delivery, Financial (having the power of attorney assist with Bank payments authorization, Contacts with Mastercard and Teams from Scrum to High Management, Facilitator. Participated since the first built of the product (App and Web) with local teams, learning and participating with complete Card System flow, doing presentations, surveys, Managing the local Customer according to Zeta-Suite (Division R&R-Rewards & Recognition) (India) regulations. Successful liaison between the two companies and all teams involved in the project. Proven ability to help developing solutions that result in measurable transformation outcomes that reach beyond incremental improvements for the Local company. Creative problem solver helping on improving processes participating actively with the Loc asl customer tech, project management, product teams. Ability to work with intercultural teams helping on facilitating the understanding of Local needs. Committed 24x7 helping on leverage data to help root cause analysis addressing the issues source. Show less

• Information Technology comprehending Systems (BES–ERP), Infra-structure, Communications, Program Management (National & International), support for IT assessments for M&A (Merge & Acquisitions and IT Services. • OPEX and CAPEX Management, IT Budget Management, Forecast, preparation and revision, ROI analysis. • Responsibility of the IT relationship between US/UK staff and Brazil business ensuring all standards are being used in the Region. (MCC_México,Central, Caribean, Shout… Show more • Information Technology comprehending Systems (BES–ERP), Infra-structure, Communications, Program Management (National & International), support for IT assessments for M&A (Merge & Acquisitions and IT Services. • OPEX and CAPEX Management, IT Budget Management, Forecast, preparation and revision, ROI analysis. • Responsibility of the IT relationship between US/UK staff and Brazil business ensuring all standards are being used in the Region. (MCC_México,Central, Caribean, Shout America_Cono Sur, Chile, (LATAM)•Portfolio Management ensuring all projects are aligned with company strategy and local needs.• Migration, integration and separation and re-structuring of all the back-office and WEB systems and Infrastructure at Pearson, largest worldwide editing company. • Systems and Process re-design, Disaster Recovery and Continuity Plan development, staff Restructuration, Vendor Management, engineered strategic project plans and Technology Information area forecasting and budgets.• International travels for business and work shops to UK, US, Mexico, Argentina. Show less

• Participated in the creation of a new Global Services Catalog in partnership with corporate HQ in the USA and UK, including ICT procedures, processes, KPIs, SLOs and SLAs, supporting cultural change through lectures and seminars at all corporate levels.• Migrated email service to the cloud, increasing availability and reducing risks and costs, enabling several systems to access via cloud services.• Organized and certified ICT Support in Brazil, developing strategic partnerships to… Show more • Participated in the creation of a new Global Services Catalog in partnership with corporate HQ in the USA and UK, including ICT procedures, processes, KPIs, SLOs and SLAs, supporting cultural change through lectures and seminars at all corporate levels.• Migrated email service to the cloud, increasing availability and reducing risks and costs, enabling several systems to access via cloud services.• Organized and certified ICT Support in Brazil, developing strategic partnerships to outsource the Data Center, in order to provide an improved and secure system with high availability.• Replaced the previous incident management system by a global system to support change request management and problem resolution, increasing visibility, client support, self-issuing of events, reducing software license costs by US$ 300,000/year.• Managed the migration, integration and separation of all office systems (client, corporate and infrastructure access) of SEB (Brazilian Educational System) to Pearson systems following acquisition. Show less

• Migrated and integrated all Banco Real back office systems to the Santander platform. Participated in the main ERP Private Pension system (KIPREV).• Analyzed and negotiated supplier contracts (IBM, ORACLE, CONSIST, DIVEO, SAS, YMF, XRT, SERTA RH), achieving cost reductions in license fees, maintenance and annual costs.• Managed a systems and infrastructure project for Real Tokyo Marine, a Banco Real and Tokyo Marine (Nishido) joint-venture involving 3 years’ work,18 systems, 15… Show more • Migrated and integrated all Banco Real back office systems to the Santander platform. Participated in the main ERP Private Pension system (KIPREV).• Analyzed and negotiated supplier contracts (IBM, ORACLE, CONSIST, DIVEO, SAS, YMF, XRT, SERTA RH), achieving cost reductions in license fees, maintenance and annual costs.• Managed a systems and infrastructure project for Real Tokyo Marine, a Banco Real and Tokyo Marine (Nishido) joint-venture involving 3 years’ work,18 systems, 15 suppliers, 5 Data Centers and 30 employees. Show less

• ICT Consultant at Milliken do Brasil, from October/2001 to May/2007, providing office services and interfacing with the Head Office in the USA and subsidiaries in Brazil.• Participated, in partnership with Ernst Young consultants, in the SOX (Sarbane-Oxley) Law certification process at Unilever.• Implemented hospital and health management ERPs in hospitals. Participated actively in upgrading software to provide a graphic interface for users, increasing sales by 25%.• Managed the… Show more • ICT Consultant at Milliken do Brasil, from October/2001 to May/2007, providing office services and interfacing with the Head Office in the USA and subsidiaries in Brazil.• Participated, in partnership with Ernst Young consultants, in the SOX (Sarbane-Oxley) Law certification process at Unilever.• Implemented hospital and health management ERPs in hospitals. Participated actively in upgrading software to provide a graphic interface for users, increasing sales by 25%.• Managed the project to implement PACS (image storage software and communication system) in hospitals in the State of Rio de Janeiro, planning and designing interfaces with legacy systems.• Participated actively in the project to migrate the Pension and Insurance Plan System from the Banco Sudameris environment to Banco Real (IBM AS400) working with I2S Brasil Company. Show less

• Successfully managed the implementation of the Corporate Production and Logistics Control System developed in Germany, including factory and team management in an innovative collaboration.• Finalized the Y2K project, with over 10 participating countries, internal and external audits and a budget of US$ 700,000. Reduced costs by US$ 200,000 by renegotiating supplier contracts and remodeling processes.

• Reorganized the ICT Department, developing methodologies and preparing the ICT Master Plan. These initiatives were implemented in 2 years.• Responsible for nationalizing and ensuring conformity with national regulations of the Corporate System for over 10 countries in Europe, Latin America, and Asia. Participated in the global communication plan with a multifunctional team.

• Worked in the Administrative and Financial sector, responsible for the ICT, Costs and Accounting, Treasury and HR departments, with a team of 60 employees and an annual budget of over US$ 20 million.• Designed a system to convert local accounting practice to the US FASB system.• Implemented ERP in two regions in Brazil with a team of 10 employees. Established communication with the factory for daily invoicing. Implemented all processes to support strategic decision-making.