• Global community based premium automotive lifestyle brand• Manufacturer of ultra premium aftermarket automotive parts and dress up accessories for BMW, MINI, and Toyota (Gazoo Racing) vehicles designed with the driver in mind • Represented and distributed in 60 countries around the world • Further enhancing the automotive ownership experience with one of a kind OEM+ components inspired by both classic and modern automotive design elements from around the world• Focused on precision form, long lasting functionality, and timeless design in all of our products

• Product development for 3rd party retail solution(s) to grow retail program through acquiring and onboarding new SMB customers into advertising eco system through added strategic retail partnerships • Define project goals, scope feature requirements and manage product sprints for timely releases • Collaborate with internal engineering teams to drive feature development/improvements, identify technical growth opportunities/blockers, unlock revenue through feature support, and analyze feature usage/product feedback • Training of Global Support teams (MAST/CSS) to support GTM efforts for upcoming product releases (e.g. feature release management, product testing, escalation support/mitigation, and incentivized customer activation)

• Subject matter expert across Bing Ads API product offerings, collaborating with client teams to help drive feature adoption attributing to a 30% segment growth YOY• Coordinate and execute on project plans for new customer integrations working with stakeholders, ensuring to identify and mitigating technical dependencies and roadblocks to ensure successful integration, go to market deployment and sustained performance. • Managing of customer technical support requests, providing investigation prioritization, continuous and timely updates to customers.• Owner for resolving Bing Ads API technical issues and work with customers to optimize API performance and delivery.• Deliver and maintain a support plan, conducting regular service meetings to build trust, communicate product enhancements, supportability plans, strategy product plans and review open technical opportunities. • Delivery of technical project presentations, best practises, trainings to varying levels of business and technical audiences. • Manage internal engineer relationships to influence incremental product growth and improvements.• Share best practices with team members to contribute to enhance the quality and efficiency of customer support.• Highlight systemic issues and trends to identify platform enhancements with business and R&D teams.

•Managed and resolved front-line publisher and platform issues attributing to a 50% reduction in case handling time•Tracked and observed issues / trends that are emerging with the product that relate to technical issues•Identified root cause issues of problems and worked as a liaison with Product Management to identify fixes, workarounds or alternative solutions•Synthesized and advocated business requirements from various perspectives (i.e. Publisher, Operational, etc)•Supported key technical implementations and testing of new features as they are launched•Worked closely with partners as well as internal teams to support key eBay growth initiatives•Provided expert guidance of ePN’s toolset and reporting system to partners•Collaborated with other members of Internet Marketing for cross-channel knowledge sharing and efficiency gains

•Identified customer goals and needs to customize platform solutions for external clients 
•Maintained and developed existing customer relationships with premiere west coast clients (i.e. Microsoft, MSNBC, Skype) by providing a top tier level of service•Gathered customer requirements and set timelines with internal and external constituencies•Facilitation of system migration processes of Mobile Web/App properties (i.e. MSN: Homepage, Entertainment, Video, Lifestyle, Money, Wonderwall, Autos) to the Mocean Ad Delivery Platform attributing to an additional 220 million impressions in overall traffic

•Media Buying/Insertion order/contract negotiations management with over ten network partners (i.e. MSDrive, Adconion Direct, Context Web,Collective AMP, Casale Media, and more) •Coordinated creative media with trafficking•Analyzed media performance and delivery against campaign targets increasing •Set timelines and managed expectations with all internal and external constituencies•Collaborated with Account Executives regularly during campaigns updating them on campaign pacing status attributing to a 100% average increase in CTRs across campaigns •Best practices and streamlined internal operational processes for the pre/post-sale process•Fostered innovation and thought leadership process and product development of Behavioral Targeting Products•Built direct relationships with partners, point of contact for customer questions and concerns

•Primary point of contact for all delivery and technical related issues across all campaigns on the Mixpo Network •Utilized the Mixpo platform to design and build dynamic in-banner video ads for existing/potential clients•Managed and coordinated the exchange of all video advertising creative assets, platform training, ad tag formats and trafficking as needed to support partners (i.e. NBC, Comcast Spotlight, Tribune Interactive) attributing to a 1700% increase in impressions •Collaborated with the product development team on new product features and customer feedback requests for upcoming/future product releases •Worked with publishers and ad networks (i.e. OAS 24/7 Real Media, APT Yahoo, DART, Google Ad Exchange) to test and approve the Mixpo ad tag on their networks •Compiled in-depth analysis and reports on campaign delivery to account managers

•Trafficked and optimized campaigns across the Real Entertainment Network - RollingStone.com, Rhapsody.com, Film.com, RealPlayer and RealGames •Utilized DART/DSM to manage campaigns for West Coast sales team attributing to over $10 million of yearly revenue•Forecasted weekly inventory report figures to support the sales team•Compiled post-mortem campaign sponsorship reports for national advertising clients•Created internal proprietary tools designed to streamline inventory forecasting models and campaign asset management systems•Managed online newsletters and partner sponsorship pages for RollingStone.com

•Processed and prepared daily web content for MSN Entertainment channels and Windows Media Player•Created graphical elements using traditional or digital tools including detailed illustrations, photo-compositions and backgrounds •Worked cross-departmentally with writers, editors and design teams to creatively resolve difficult production issues

•Advised on continuing marketing efforts promoting the BBX brand•Designed all marketing ads, print material, and presentation materials•Planned and coordinated promotional events to further create awareness among target consumer groups

•Designed and revamped PR literature for upcoming products•Developed pipeline and channels for engaging US vendors of new Bluetooth Products