Mario Diaz Mantilla Email & Phone Number

Whistler, British Columbia, Canada

San Isidro

• Prepared the Management, Budget, Social Expenditure Account Report and similar reports corresponding and register to the ERP SAP to the East Social Department Management area.
• Support the Social Manager with stakeholder tasks through problem-solving, execution of tasks and management and documentation of outsourcing processes about projects for the benefit of the indigenous communities.
• Prepared and processed expense and cost reports and reconciled corporate credit transactions
• Prepared and controlled KPI management indicators for all dependencies of the East Social Management Department in the ERP SAP.
• Assembled records and analyzed data relevant to department reporting requirements
• Reviewed and analyzed the KPI variations of the departments in charge of Social Management.

• Assisted in promoting solution-based selling to maintain strong customer relationships and proactively understand customer needs.
• Troubleshoot code issues and make corrections in SAP. Follow up with root cause analysis.
• Ensured customer information and databases were registered in ERP SAP and customer relationship management software and updated existing data on Microsoft Excel.
• Provided support to Key Account Managers, Marketing Team and Stakeholders in answering queries to guarantee customer success.
• Carried out customer service, in person, by telephone or virtually, regarding their consumption balances of credit lines and price variations.
• Monitored and controlled commercial indicators and documents for the Managers and Sub-Managers and reported business results, analysis, and sales variations.

San Isidro - Lima - Perú

• Analysis and evaluation of Financial Statements of business banking clients to grant credits lines.
• Responsible for the catchment and verification of new customers for the development of business relationships, for approximate amounts of 5 M US $ in turnover
• Participation in the negotiations of financial conditions for the designation of loans
• Active support in the coordination of requests for banking operations such as account opening, loan disbursements, delivery of letters of guarantee, etc.

• Support in advising clients on the product portfolio..
• Responsible for the attention of policy movement requirements and different types of insurance (SCTR, Life law, Deductions, Tenders, Life group, Life, Student Income).
• Support in the development of attention and requirements of the Virtual Office.
• Control in the issuance of calculations and information in printed policies.

Lima

• Provide a personalized and timely service within the service quality standards established for the public.
• Promote and place the various products that the bank offers.
• Management of banking operations such as. Withdrawals, deposits, verification of securities, interbank transfers, etc.

Master Of Business Administration - Mba, Business Administration And Management, General, Masters.

I have completed my Master Business Administration studies

Bachelor'S Degree, Business Administration And Management, General

Excel Intermedio