Provide a positive leadership influence on the sales floor while maintaining the integrity of the team and the culture of New Balance. Take ownership of managerial duties when scheduled. Assist in the recruitment, interviewing, development and coaching of associates. Maintained deep product knowledge with the ability to communicate and demonstrate product features, pricing and program offers to customers clearly and effectively. Collaborated with manager in operational functions including pricing verification, inventory management, and cash handling.

Responsible for proactively approaching customers in a retail environment and assisting in product sales. Additional responsibilities: Educating customers and retail associates on HP products and services, product demonstrations, merchandising, marketing and advertising and assisting store team members and management in e-learning.

Contributed to the Amazon pop-up team; provided hands-on, customer-friendly service for visitors; ensured experts were available to answer questions regarding devices and features and customers were able test-drive products in person. Managed all administrative aspects of the sale, including resetting and merchandising the store.» Maintained deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing and program offers to customers. » Collaborated with manager in operational functions including pricing verification, inventory management, and cash handling. » Assisted customers with devices that may not be operational and assist customers in setting up devices that they have purchased. » Assisted in the development of 2 new team members from July 2018 to December 2018» Traveled outside Michigan to IL and TN to assist launch new locations and train the staff on Amazon’s Leadership Principals.

In this role I was responsible for proactively approaching customers in a retail environment and assisting in product sales. It incorporates a mixture of sales, training and brand advocacy. Additional responsibilities included: Educating customers and retail associates on HP products and services, product demonstrations, merchandising, marketing and advertising and assisting store team members and management in e-learnings.

As a Service Technician it is my duty to assist customers by providing expertise on wireless products and offering solutions for sales and service based on customer needs while troubleshooting and solving problems, providing technical expertise and building lasting relationships with customers.

To provide a high level of technical customer service support at the ATT Device Support Center. Establish strong rapport and trust with customers. Program, troubleshoot and test cell phones. Advise customers on proper use of cell phones and equipment, document customer interactions in multiple platforms. Lead the Device Support Center in measurable metrics and coach the team based on key behaviors that lead to improved performance. Conduct weekly coaching and one on one meetings to assist in the development of the team. Perform opening and closing duties within the Device Support Center. Train new hire associates within the market and maintain a trusted advisor role with them and all customers and team members. And support and provide training to other associates and, as needed.

To gain wireless sales for T-Mobile, AT&T and Verizon inside Target for RadioShack, using the GAME process of selling which is to: Gather customers, Ask questions, make recommendations and Effectively Close the sale. Other duties include interviewing, hiring, developing and coaching associates to sell products and services, while providing the best customer service and convenience in the wireless industry.

Develop and train new associates, maintain daily operation of the store while producing sales gains by providing excellent customer service, setting up wireless service for AT&T, Sprint and T-Mobile.