Working in serveral environments and for several customers (Cleary Gottlieb Steen & Hamilton LLP, Borealis, Bank van Breda, Estée Lauder, Deloitte, Tenneco, Bayer SA-NV, Delhaize)

Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:- Handling support tickets- File & printing management- Laptops, desktops, smartphones, tablets- Treatment of SR tasks in their scope- Software distribution- Asset & stock managemento Order & prepare new hardware + intervention if neededo Defective: swap & repair supporto Lost/stolen: Deliver… Show more Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:- Handling support tickets- File & printing management- Laptops, desktops, smartphones, tablets- Treatment of SR tasks in their scope- Software distribution- Asset & stock managemento Order & prepare new hardware + intervention if neededo Defective: swap & repair supporto Lost/stolen: Deliver a new hardwareo Create accounts for newcomerso Leaver: put the device in stock and remove accounts, … of the usero End of Life: replacement of old device by a new oneskills: Active directory, Lansweeper, Exchange, Office 365 administration, Sophos firewall, Windows server 2022, Azure, MS intune Show less

My name is Mario Dours.Born in 1971 and raised in Londerzeel, Belgium. Londerzeel is a small town located 25 km from Brussel and about the same distance from Antwerp.My passion for photography has always been there. I loved watching landscape and portraits from people around the world. But I got really bitten by the photography virus later on when I was working. A colleague of mine had a photo business. And that is how I discovered the possibility’s in photography. I instantly… Show more My name is Mario Dours.Born in 1971 and raised in Londerzeel, Belgium. Londerzeel is a small town located 25 km from Brussel and about the same distance from Antwerp.My passion for photography has always been there. I loved watching landscape and portraits from people around the world. But I got really bitten by the photography virus later on when I was working. A colleague of mine had a photo business. And that is how I discovered the possibility’s in photography. I instantly fell in love with it.I like to shoot portrait, fashion and beauty but also landscapes, cityscapes and nightscenes. A photo shows a feeling, a mood, an attitude and that is something try to show in my work. Pushing the edge and pursue a certain type of picture is what I love to do. I try to reach this goal by creating the necessary scene, but also by adding the needed atmosphere in post processing.I work as an IT consultant which is giving me the opportunity to spend a great amount of time for my photography business.Another passion of mine is Asia, more specific Thailand. Since my wife is Thai and because I love the country so much. We spend a couple of months a year over there. So I’m always looking forward to have some assignments or shoots over there as well.If you like my work and you are looking for a photographer please contact me by mail, social media or phone. I’m always pleased to meet new people. If you have questions about my work do not hesitate to ask. I will try to answer your question whenever I can. Maybe not unimportant is to mention is that I speak Dutch, English, French and a little Thai.I’m a calm, simple human being who loves every part of life. Showing my passion to the world is one of my main goals. I love to share my work and hope that people can feel the same happiness as me through my pictures. Photography is not a hobby. It is a passion, something I love to life for. Show less

Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:- Unresolved incidents and requests treated by the 1st line- File & printing management- Laptops, desktops, smartphones, tablets, Cisco phones, VMs & thin client desktop management- Treatment of SR tasks in their scope- Software distribution- Asset & stock management- IMACo Order & prepare new… Show more Incidents and requests treatment for Hardware’s, mobiles, phones, VM & thin client in remote & onsite interventions when needed:- Unresolved incidents and requests treated by the 1st line- File & printing management- Laptops, desktops, smartphones, tablets, Cisco phones, VMs & thin client desktop management- Treatment of SR tasks in their scope- Software distribution- Asset & stock management- IMACo Order & prepare new hardware + intervention if neededo Defective: swap & repair supporto Lost/stolen: Deliver a new hardwareo Leaver: put the device in stock and remove accounts, … of the usero End of Life: replacement of old device by a new one- Erasure management of HDD when the device is End of Life- Stand-by support intervention 1 week in the month- Interventions will be done in Belux agglomeration- Network connectivity, patching, switch and onebox server support Show less

- Onsite Support Coordinator (Diegem / Square De Meeus)- MDM Management Bayer Benelux- Handling second-line tickets in service center - Create users and assign rights in Active Directory, Lotus Notes and Citrix - LDMS Administration and Asset Management - Order IT Equipment - (Re) configuration of PCs and laptops (via GD image) in accordance with BBS standards and guidelines - (Re) configuration of printers and MFDs (and other hardware) - (Re)… Show more - Onsite Support Coordinator (Diegem / Square De Meeus)- MDM Management Bayer Benelux- Handling second-line tickets in service center - Create users and assign rights in Active Directory, Lotus Notes and Citrix - LDMS Administration and Asset Management - Order IT Equipment - (Re) configuration of PCs and laptops (via GD image) in accordance with BBS standards and guidelines - (Re) configuration of printers and MFDs (and other hardware) - (Re) configuration of mobile phones and Blackberries - Activate SecurID cards and / or deliver to users as new expiration date is reached - VoIP Management - Rollout projects - License Management - Administration ADSL / proximus mobile subscriptions - Introduction / instructions to new employees - Solve Malfunctions on Printers / MFDs - Stock management - Updating an complete Intranet information - Active participation in meetings and telcos all CS related fields Show less

- Building laptops and desktop for new users (on a weekly to monthly basis as there is a rather intensive in- and outflow of users);- Assisting during the Build and configuration of new servers (Physical and virtual servers)- Changing access rights on shares, adding people to AD groups, as well as to replicated Lotus Notes groups. Adding people to Blackberry Enterprise Server, applying policies etc…. Make changes to mailbox quota’s in Domino admin. Adding people to certain… Show more - Building laptops and desktop for new users (on a weekly to monthly basis as there is a rather intensive in- and outflow of users);- Assisting during the Build and configuration of new servers (Physical and virtual servers)- Changing access rights on shares, adding people to AD groups, as well as to replicated Lotus Notes groups. Adding people to Blackberry Enterprise Server, applying policies etc…. Make changes to mailbox quota’s in Domino admin. Adding people to certain mailinglist.- Conducting research on finding solutions to the most common user problems encountered by the First Line User Support, based on the results deriving from the call tracking system;- Developing and formalizing procedures to be used by First Line User Support, such as, amongst others, installation of UMTS-cards, setting-up of new users, solutions to the most common problems;- Development and implementation of an asset database with proficient asset tracking system allowing the client to efficiently administer its assets resulting in a significant cost saving and providing the client with the possibility to pro-actively manage its buying strategy;- Pushing down new programs initiated by the New York office on the user pc’s through Microsoft Systems Management Server (SMS).First Line User Support is offered on the phone, on the floor and through remote access on the user’s desktop and consists of, amongst others, the following:- Problem solving with respect to Office programs, start-up, connectivity, Mail (Lotus Notes), Document Management Client (Desksite), File Comparison Software (Deltaview), printing;- Recovering lost documents;- Fully setting-up new users, providing them with: o necessary hard- and software;o training on blackberry use;o subscription with the mobile network provider (split billing system);- Installing network printers;- Regularly updating the global call tracking system. Show less