Mario Guerrero Email and Phone Number

Supporting 4 plants for Juarez Major Appliances. Install and configure servers for the North American enterprise. Monitor and manage server performance to include file servers, database servers, web servers, and domain resources. Document all process and changes with servers. Complete LAN related 3rd level support issues as assigned by the Service Delivery Team. Perform account administration, file security, and resource allocation & security for the servers in North America. Configure and deploy PC's, laptops, printers and peripheral equipment. Install and configure software for Pc's and laptops. Implement desktop hardware and software standards. Provide 2nd level technical support for local office and supported remote users. Utilize tool application to coordinate support activities.

Supporting 4 plants for Juarez Major Appliances. Support daily operations for the following areas: Windows Servers (AD, DHCP, WSUS, SEP AV, Citrix, SQL, TSM), Avaya Phone System (S8710 VoIP Connect, Audix Voicemail, Call Accounting) and Network (1st and 2nd level support for all the networking infrastructure equipment, main TC, core switches and production TCs). Responsible to manage IT service vendors for structured cabling, PBX, copiers/printers and data/voice carriers.

Ramp up of 4 plants for Electrolux Juarez. End-user support, including installation, troubleshooting, hardware break/fix, phone support, and account management. Assist with the installation, configuration and maintenance of the site's server hardware/software and applications software. Detect, diagnose, and report network and server related problems.

Systems and communications equipment maintenance. Installation, configuration and supervision of servers, routers, switches, printers, time and attendance clocks, AS/400 devices, phone systems and networking. Users support and training. Preventive and corrective maintenance. Develop detailed maintenance procedures and documentation.

Administration and operation of AS/400, Lotus Domino/Notes, Novell NetWare and Windows NT/2000 servers . Maintain and setup Kronos clocks, PBX, LAN/WAN, phone systems. Networking installation and supervision, software and hardware upgrades on servers, workstations, PCs, laptops, printers. Support and training to the users. Manage backup and restore capabilities. Software license audit and maintenance.

Administration and maintenance to the company systems. Server’s migration from Novell NetWare to Windows NT. Training and users support. General maintenance to computers, printers and other devices.

Software and hardware upgrades. Diagnostic, optimization and maintenance to the systems equipment.