As a Customer Relationship Management (CRM) Consultant, I specialize in implementing and optimizing CRM systems including but not limited to Salesforce and ClickUp. I work with clients to customize these platforms to fit their specific needs, ensuring seamless integration with their existing processes. My goal is to enhance customer engagement, automate workflows, and improve overall efficiency, helping businesses build stronger relationships and drive growth through effective CRM solutions.As a Business Consultant, I help businesses improve their operations, identify growth opportunities, and implement strategies that drive results. I focus on streamlining processes, optimizing workflows, and aligning business goals with efficient solutions. My approach is hands-on, working closely with clients to ensure their goals are met through clear planning, execution, and sustainable growth.

I was dedicated to orchestrating seamless operations and driving strategic initiatives that underpin the company's growth and success. My role entailed overseeing various facets of the business, from streamlining internal processes and optimizing resource allocation to fostering cross-functional collaboration. I take pride in ensuring that our team's efforts align with the company's mission, always striving for operational excellence and efficient execution. By strategically managing our resources, enhancing customer experiences, and implementing innovative solutions, I played a vital role in shaping KrakenGeek's trajectory within the dynamic web development industry that generated $400k+ in revenue within its first year.

- Maintain system configuration and documentation serving as primary system administrator managing daily operations of our Salesforce deployment of 80+ users. Including user configurations, profiles, role hierarchy, groups, data storage, sharing security controls, etc.- Build custom reports, dashboards, and workflows and manage operational requests- Design, test, and maintain complex solutions using custom objects, workflow rules, validation rules, processes, flows, etc.- Implement operational improvements, enhancements, and systems customization to address evolving business needs- Perform regular internal system audits and upgrades and troubleshoot issues- Provide guidance and mentoring to users and other team members regarding all things Salesforce and assist in the training of new users- Perform data imports including products and pricing updates- Work with internal business groups and external consultants to optimize implementation across Salesforce and other related technology platforms

- Manage changesets and other deployments through sandboxes- Design & Implement Sales Cloud, Service Cloud, Omni-Channel, SFDC Data structure, Flows, and Processes- Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analyses and data analyses- Manage AppExchange packages implementations and designs- Work closely with Technology Team and End Users to scope projects, define tech requirements, and implement Salesforce solutions using Confluence and JIRA- Perform Salesforce administration, configuration, development, and advise on best practices including when to perform custom code development (APEX, Visualforce, etc.) vs no-code configuration- Build and manage integrations with our core technology infrastructure and the Salesforce Platform, including Pardot and Social Studio- Evaluate technical trade-offs of every decision and work within the Lightning Experience and Salesforce/infrastructure best practices- Manage data using Visual Studio Code, Dataloader, IDE tool and other data management tools

Ensured a positive experience for all assigned business customers (both existing and new), serving as their first point of contact and utilizing creative problem-solving skills to meet their needs.

Assisted users by answering product and service questions through various channels, such as email and phone, and maintained users' records by updating account information.Pursued new and old leads, and prepared product and service reports by collecting and analyzing users' information.

Utilized my business administration knowledge in establishing Pepperbox Coffee.Performed my main duties of overseeing the company finances, human resources, business operations and fulfill other aspects within the company as a co-owner where my business partner needs assistance in.

Review tax returns for accuracy and completeness, reviews and codes tax returns forcomputer processing, resolves errors and corresponds with taxpayers to obtain anymissing information.

Developed an Access database system for the Accredited & International Activities Division (AIA), providing various data and reports using Visio, Excel, Access, and Visual Basic Applications (VBA).

Developed and prepared automated Excel reports for the administration of GIS, and prepared reports and data analyses to be used in PowerPoint presentations for supervisors.

Taught ASL I and then implemented and taught ASL II and ASL III after interest rapidly gained traction at the school.