• Analyze and respond to customer needs (generic and specific), collaborate with the technical team to deliver GT products (SaaS platform, Web Reader, mobile applications), and perform system integration, web security, and required testing for various cross-functional initiatives• Collaborate with leadership to implement strategic initiatives with impact on customers and/or product development• Act as the primary contact for 5 different customers in the US and UK with varying project sizes and needs, and serve as a liaison between these customers, internal GT teams (product, engineering, sales), external vendors and partners• Oversee support operations and delegate tickets and issues to the appropriate account manager and/or product/engineering team

• Develop customized onboarding programs for 2 new customers and guide them through the implementation phase, while conducting product training as needed.• Reconcile requirements and collaborate with clients, the GT team, and various vendors and partners to create the project management plan for 2 new clients: define scopes and deliverables, estimate level of effort, establish a timeline, and produce a risk management plan, applying several hybrid methodologies• Lead a complex exit plan for a former client with over 500,000 users and support their strategic migration to their new in-house platform• Manage the support desk (Zendesk) and respond to functional and technical tickets submitted in a timeframe that meets SLA rules• Collaborate and follow up with internal GT teams to track and provide solutions to customer tickets, ensuring a level of understanding of their needs, contexts and roadmaps

• Assessed and led detailed design objectives, requirements, constraints and assumptions of 10+ various projects (residential, hotels, commercial and recreational)• Developed a project budget based on the project scope using estimating techniques in order to manage project cost• Secured and audited business contracts (with clients, suppliers and contracting companies) complying with all local and international laws and rules• Incorporated project schedules based on the project timeline, scope, and resource plan in order to manage timely completion of the project• Diagnosed and reformulated project development strategy of a high-end night club resulting in acquiring authority’s building permit at first submission and 20% time saving• Coordinated cross functional design departments consisting of more than 5 engineers (structure, MEP and QS) for each project and created the work breakdown structure with the team by deconstructing the scope in order to manage the scope of each project• Determined compliance with 3 different authorities (Dubai Municipality, Dubai South and DCCA) and managed to obtain two 1st attempt final approvals leading to a 15% increased performance• Implemented functional and aesthetic products and materials for exterior and interior by communicating with multi-national suppliers (especially Italian products)

• Reviewed tender documents and ensured availability of all data required for shop drawings of a +30,000 sqm 37 floors offices building designed by Foster + Partners• Suggested suitable technical alternatives whenever necessary in coordination with main contractor (Samsung C&T)• Evaluated suppliers’ quotations against tender requirements such as capacity, quantities and specifications• Reviewed and evaluate technical submittals from selected suppliers• Conducted a high coordination system with consultants, main contractors and suppliers to clarify and resolve any discrepancy within 24 hours• Arranged +150 details matching both suppliers’ and tenders’ requirements• Assisted in the selection of CAD techniques and requirements (CTB, layers, blocks, annotations and texts) in order to meet shop drawings standards and to increase drafting effectiveness and quality of final product