Develop and implement business strategies to focus on digital transformation, such as cloud computing and machine learning, processes optimization and automation for all business units (Software Development and Systems, Financial and Administration, Sales, Operations, and Project Management).Advise the Board of Directors on IT service management for digital transformation proposals to enhance efficiency and productivity offering for a highly secure customer service.Compile financial investments plans and evaluate software development to become a competitive licensed product provider comparing to market prices and maximizing ROI.Drive market research to identify trends to achieve competitive advantage and align business strategies to present innovative solutions for market needs and pricing strategies.Collaborate with cross-functional teams (Board of Directors, Finance and accounting, and Project Management) to understand IT needs aligned with IT risk management and IT innovations.

Deliver technology advisory services in designing IT architecture and software solutions focus on CRM (sales and client relationship), Business intelligence, Help Desks, Data Center IT Infrastructure, software evaluation and development, biometrics and ITIL best practices for clients such as PENSIONISSSTE, Canal 11, DUO, among others, managing budgets above 100M pesos per year leading, developing,and retaining a talented team of 25 people.Deploy Enterprise Resource Planning software solutions on cloud services to optimize data driven decision making, define KPI and process automation in clients located in Mexico, Central America, and the Caribbean.Develop a long-term digital strategic planning with the latest technologies by incorporating business units needs to support operational expansion and growth capabilities.Delivered ITIL courses to implementation best practice processes and drive certification processes across the whole IT departments. Lead vendor relationship and negotiations ensuring commitments (SLAs) are met with high quality standards.Oversee IT project management and stakeholders, defining time limits, budget, and specifications through agile methodologies by analyzing requirements and developing tailored solutions.

Plan, manage, and execute extraordinary complex projects within deadline and cost by managing a high-value portfolio of clients and government contracts with focus on boosting revenue growth.The management of client relationships focuses on leveraging contractual support for information technology in the data center, which utilized Dell EMC hyper-converged VMS high-availability solutions, Oracle databases, and petabytes of storage and backup systems to ensure mission-critical applications for FOVISSSTE.Lead a cross-functional team of 11 people and managed portfolio of contracts, valued at over $150M pesos.Advise customers within and outside the contract terms by analyzing and support their needs to provide tailored solutions.

Lead a multi-disciplinary team of over 15 people in pre-sales and post sales services to achieve strategic business objectives.Ensure efficient and effective delivery of services while overseeing the day-to-day operations, managing service teams, and driving continuous improvement to deliver strategic direction and operational leadership to the service delivery teams.Collaborated on the development and implementation of service delivery strategies, policies, and procedures to enhance customer services, project implementation and sales support.

Setup and deployed IT Business Strategy by providing a functional medicine clinic, obtained COFEPRIS approval, scalable and reliable cloud services, website, data storage and management across supervising operational efficiency across the Business Admin, Sales, Marketing, and IT departments.Review and analyze financial reports and create strategic planning delivering executive presentations to stakeholders including investors and Board of Directors.

Senior Manager accountable for leading Customer Technical Services Deployment Group at a regional level to ensure provision of the best implementation experience. Responsible for ensuring business objectives and budget are met whilst driving up service and execution, performance and quality through KPIs. Accountable for project management, implementation specialist, business operations and systems engineering augmented by vendor management operations in field services and circuits delivery. Build, lead and develop a diverse multicultural and high performing team of 61 staff. Responsible for USA, Canada, Latin America and the Caribbean. Accountable proposition owner for global strategic Deployment initiatives and projects.Most recent achievements• Achieve 1.2M in cost savings by centralizing staff in lower cost locations in a hub and spoke model while improving KPI´s on and above target by promoting a cultural metric mindset, improving productivity and efficiency in processes and operations.• Increase 15 basis points in overall customer satisfaction by introducing a client improvement programme focused on changing attitudes, building teamwork, customer communication and technical orders accountabilities within the implementation specialists.• Reach the installation reliability up to 95% in standardizing systems engineers’ role and performance behaviors by creating a global engineering handbook, skill matrix and customer initial feedback tool by training 900 systems engineers.• Flow talent in my organization by developing high potentials staff and providing exposure to my direct team on the delivery of global projects such as Elektron Real Time, Customer Site Documentation, Asset Management and Engineering Handbook.• Deliver regional large-scale migration projects on time for multiple programs including networks, servers and software upgrades.

Lead the implementation management group for Latin America that does centralized and in country installations for Thomson Reuters’ deployed products, client facing project management and systems engineering, remote planning and pre-sales support to the business and customers. In scope seventeen Spanish and Portuguese speaking countries in Latin America Region and Caribbean islands, Canada and USA. Member of the administration committee for the Mexican subsidiary

Responsible for technical customer services and strategy in providing customized solutions for market data, transactional network and desktops keeping high standards in level of services. Managed 26 people across the region doing consultancy, project management, technical account management and systems integration. In scope 10 countries including Mexico, Cuba, Central America, Colombia and Venezuela

Managed the Professional Service Engineering team in Latin America to meet and exceed customers' expectations in Solution services. Managed 17 direct staff and 8 indirect staff. Head of Professional Service Group for Mexico and Central America countries.

Responsible for Mexico, Central America and Cuba operations focused to customer services including Cuba export compliance rules.

Manage and supervise a team of 12 systems engineers for customer technology infrastructure for diverse products and services for financial information, data feeds, transactional networks and media.

Jan 2001 – Jan 2002: ASC, Information and Technology Supervisor, Banco JP Morgan Mexico. Responsible for Data Center Services including mission critical front and back office applications, servers, networks and vendor management for Mexico. Managed for Latin America market data service providers. Manage 10 people.Apr 1998 – Dec 2000: ASC, UNIX Supervisor, Banco JP Morgan Mexico. Responsible to administrate UNIX and Sybase servers for market data and trading floor applications. Manage a team of 4 members for Data Center Services including mission critical front and back office applications, servers and networks and vendor management for telecommunication, hardware and market data systems and general services.Jan 1996 – Mar 1998: ASC, Network and Telecommunication Administrator, Banco JP Morgan Mexico. Responsible for Data Center Services including mission critical front and back office applications, servers, networks and vendor management. Key IT stakeholder for Central Bank and Custodians like Indeval. Responsible to develop a business continuity plan.Dec 1994 – Dec 1996: ASC, Money Markets Trading Floor Support Manager, Banco JP Morgan Mexico. Responsible to maintain a reliable trading floor support administrating the Macintosh network and applications, TIBCO/teknekron market data servers, email and NetWare servers for front and middle office areas. Supervise 2 staff. Responsible to setup the contingency site.Apr 1994 – Nov 1994: ASC, Systems Analyst, Banco JP Morgan Mexico. Responsible for the administration of NetWare LAN and AS/400 servers, vendor management and local support to build the JP Morgan Mexican bank.

Provide technical support for JP Morgan Mexican representative office for Investment Banking and software development for Citibank. Migrated for J.P. Morgan the telecommunications network from satellite to terrestrial fiber optic for voice and video networks improving the telephone communication system and introduced videoconference. Desktop support. Enhanced CitiBank’s in Mexico City their backup tapes' control system under Quick Basic

Jan 1991 – Jun 1992: Operations Supervisor, Grupo TEA. Responsible for scheduling Computing courses and supervise 15 trainers including the creation of user manuals for new software.Jan 1990 – Dec 1991: Computer Courses Trainer, Grupo TEA. Provide computer courses for Operating Systems and desktop software.

Produce monthly financial reports, did analysis of pension funds and buy-sell of shares.