Mario Miralles's Location
Miami-Fort Lauderdale Area, United States, United States
Mario Miralles's Contact Details
Mario Miralles work email
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Mario Miralles personal email
n/a
About Mario Miralles
I'm a trained Full-Stack Software Engineer, excited to build and contribute by leveraging innovative technologies and honing transferable skills over nearly two decades in client-facing roles. With a keen eye for detail and a passion for problem-solving, I thrive on the dynamic nature of software development, constantly seeking new challenges to overcome and solutions to innovate. My enthusiasm for engineering is driven by my desire for continuous learning while fostering relationships with others to create incredible results.For the past two years, I've been immersed as the Founder of my personal passion project, ON THE Dai News—a social platform that aims to revolutionize the way we acknowledge the realities of our world by merging breaking news stories with captivating AI art. I use technical skills such as React, JavaScript, MySQL, Web APIs, and more to foster community engagement in a unique way, by providing a creative outlet for users to interpret and express their emotions on current events through art.My journey has culminated in a graduation from BrainStation, which has equipped me with a robust toolkit of skills, software proficiencies, and methodologies. I have applied these skills in both collaborative and independent projects, which you may feel free to view on my Projects section or GitHub account. As I embark on my career, I am eager to collaborate with forward-thinking teams on impactful projects that push the boundaries of innovation. Please feel free to reach out—I'd love to connect with you!
Mario Miralles's Current Company Details
Mario Miralles Work Experience Details
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Web DeveloperOmg NationalFlorida, United States
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Web DeveloperLoria Medical Oct 2024 - PresentMiami, Florida, Us• Oversee the end-to-end Software Development Life Cycle (SDLC), including DevOps, WordPress configuration, and management of development & production environments.• Design and implement responsive websites with a Mobile-First Approach using Elementor, enhancing user experience across all devices, with custom JavaScript & CSS for advanced functionality and styling.• Collaborate with an external web agency to ensure consistent design and branding across the website.• Manage project timelines and task tracking using Basecamp to ensure seamless project execution and team collaboration.• Provide strategic recommendations for web tools, services, and subscriptions to enhance website performance and functionality.• Work closely with SEO and social media teams to align website content with digital marketing goals, driving visibility and user engagement.• Develop and optimize web solutions that foster user engagement, increase traffic, and contribute to clinic growth and patient acquisition. -
Software EngineerMakeitmvp Jun 2024 - Aug 2024Remote, UsContributed to building the Communiti Resource Library—a centralized platform designed to support tech learners by providing high-quality learning resources and facilitating community engagement.• Built with React, Chakra UI, Sass, and Firebase• Enhanced User Experience: Implemented a comprehensive resource library with features like reading, rating, commenting, and bookmarking resources.• Reward System: Integrated a points-based reward system allowing users to earn points through interactions and redeem them for tangible rewards.• Error Handling: Ensured robust error handling for a seamless user experience across various scenarios.• Collaboration & Tools: Worked closely with PMs, designers, and engineers, using JIRA, Confluence, and Figma for project management and design.Challenges & Achievements:• Faced the unexpected challenge of losing our Project Manager mid-project, prompting the team to step up and collaborate more effectively to ensure project continuity and deliver key features.• Successfully scoped down to a viable MVP within a tight timeline.• Gained hands-on experience with Firebase and Chakra UI, and tackled complex backend entity relationships.• Honed my skills in React development and collaborative full-stack problem-solving, contributing to a valuable learning platform for tech enthusiasts.Official Website: https://communiti-learninghub.web.app/ -
Software Engineer Teaching AssistantBrainstation May 2024 - Jul 2024New York, Ny, UsTeaching assistant for full-time students attending BrainStation's Full Stack Web Development Diploma Program. The technologies learned as part of the program include JavaScript (ES6), React, Express, Node, MySQL, Deployment (Heroku), Testing (Jest) and Agile Development.• Grade assignments and provide feedback on progress• Conduct code review for ~20 students• Participate in weekly retros and stand-ups with Education Team• Promote cross-collaboration for students in Web Development, UX Design, Data Science, and Cyber Security• Provide 1-on-1 mentorship for students -
Customer Support SpecialistRoadie Sep 2022 - Jan 2024Atlanta, Georgia, Us• Provided phone, email, and text-based support to Roadie customers, partners, users, and other community members• Addressed all customer concerns politely, using active listening skills to understand and confirm the information • Balanced efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience• Proactively monitored in-progress deliveries and take corrective action when necessary • Effectively used Zendesk and Salesforce, plus other internal tools to accurately log interactions and solve issues• Collaborated with team members from various Roadie departments to ensure seamless delivery experience -
Identity & Crypto Payments AgentCoinbase Mar 2022 - Jun 2022Remote First, Us• Specialized in Compliance, Account Access, Identity Risk/Safety, and Crypto Payment situations for all Coinbase Consumer Products (including KYC and EDP verification)• Proactively standardized impactful changes across workflows, policies and tools by working with internal support teams and vendor partners• Provided frontline phone/email support for Coinbase customers by investigating, troubleshooting and resolving customer issues• Communicated with internal and external stakeholders in an effective, tactical, and insightful manner• Met or exceeded KPIs: First Contact Resolution, Average Handle Time, Time to Resolution, Service Level Attainment, After Call Wrap, Customer Satisfaction Score, and Net Promoter Score -
Mortgage Loan OriginatorRocket Mortgage May 2021 - Feb 2022Detroit, Michigan, Us• Advised clients through the loan process from application to closing• Connected with clients to assist them with residential mortgage options• Restructured refinancing programs for potential borrowers while taking into account their net worth and home equity to provide them a net tangible benefit• Monitored all federal and state legislations including AML compliance• Reviewed and protected sensitive client information (MNPI)• Licensed in 23 states; NMLS #2163037• Advised clients on the home buying and refinance process• Educated clients on how to better manage their mortgages• Member of the Executive Loan Tracking team (CARI Escalation Dept) -
Branch Rental ManagerPenske Truck Leasing Jun 2019 - Aug 2020Reading, Pa, Us• Listened to and resolved customer complaints regarding services, products, or personnel• Monitored sales staff performance to ensure that goals are met• Hired, trained, and evaluated personnel• Collaborated with company officials to develop methods and procedures to increase sales, expand markets, and promote business• Directed and supervised associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services• Provided staff with assistance in performing difficult or complicated duties• Planned and prepared work schedules, and delegated specific duties• Attended company meetings to exchange product information and coordinate work activities with other departments• Prepared sales and inventory reports for management and budget departments• Formulated pricing policies on merchandise according to profitability requirements• Other projects and tasks as assigned by supervisor -
Assistant Rental ManagerPenske Truck Leasing Apr 2018 - Jun 2019Reading, Pa, Us❖ Developed consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500❖ Managed a large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace❖ Generated new business leads as well as fostered existing customer relationships❖ Performed Quality Assurance/Quality Control through the use of Penske's Computer Maintenance Management Systems (RentalNet & ServiceNet)❖ Coordinated fleet management and local branch agent dispatch of 500+ trucks❖ Created and closed rental reservations from all walk-ins and inbound calls❖ Monitored, analyzed, utilized, and updated data on Salesforce❖ Oversaw the training and development of new associates❖ Enhanced and organized daily tasks and goals through the creation of various templates on Microsoft Office YTD Performance• 94.7% New Customer Conversion - #1 in Miami District• LDW Conversion and Revenue - Top 5 in Miami District• Local LDW Revenue - #1 in Miami District, #2 in Florida• Oneway 1st Contact Conversion - #1 in Miami District• Oneway 1st Contact Revenue - #1 in Miami District, #7 in Florida
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Management TraineePenske Truck Leasing Jun 2017 - Apr 2018Reading, Pa, Us❖ Among the top in the Miami district for customer conversions:• 100% of new commercial customers• 94% of existing customers• 81% of local household customers• 33% of one-way household customers❖ Created a template to enhance daily yard checks❖ "Certificate of Excellence Award" for completion of Positive Associate Relations Training
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Senior Salesfloor Team LeadTarget 2014 - Jun 2017Minneapolis, Mn, Us❖ Earned the "Golden Contribution Store Award" for achieving sales & payroll goals from 2015-2016❖ Managed 3 stores with revenues of $50M, $27M and $25M a year❖ Improved sales trajectory in three negatively performing departments:• Toys: From -4.2% to +10.9%• Sporting Goods: From -4.0% to +0.7• Kids Apparel: From -2.0% to +1.8❖ Managed Toys and Baby Depts to be the top two departments in annual growth sales (10.9% & 9.8%)❖ Managed Boys & Girls Clothing Depts to be among the company’s Top 25 in Back-to-School Uniforms sales❖ Achieved 100% scores for Salesfloor Transitions Set on Time and Salesfloor Location Accuracy❖ Achieved an Overall Store Experience score of 82.75% (#2 in the district)❖ Executed major remodeling transitions and installment projects❖ Developed ten Team Members for various leadership promotions❖ Facilitated the onboarding of new Executive & Senior Team Leaders❖ Held my team accountable through effective e-mails, seek-to-understand conversations, and coachings when necessary❖ Led a compliance culture to mitigate legal risk, including adherence (self and team) to applicable meal and break guidelines -
Salesfloor Team LeadTarget 2013 - 2014Minneapolis, Mn, Us❖ Earned the "Golden Contribution Store Award" for achieving sales and payroll goals in 2014❖ Surpassed goal to increase sales by 5% in four areas:• Beauty (9.8%)• Pharmacy-OTC (9.8%)• Skin/Bath/Fragrance (6.5%)• Pet Care (5.7%)❖ Led a safe and secure environment focused on incident prevention❖ Controlled payroll by holding team members accountable to work their scheduled shifts❖ Effectively executed new initiatives; led and coached team through business changes❖ Assessed and selected top talent at the hourly team member level
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Logistics Team MemberTarget Nov 2010 - 2013Minneapolis, Mn, Us❖ Modeled and drove proactive guest service❖ Led the In-stocks team to stock shelves (with minimal outs) in all Depts❖ Ensured safe and quality products for guests by checking for recall and out-of-date items❖ Held the team accountable for accurate pricing
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Political Campaign AdvisorMarcos Miralles For Hialeah City Council Group Vi Campaign Aug 2013 - Nov 2013❖ Coordinated a campaign and developed a strategic operation❖ Sought out the personnel, media services, and monetary funds necessary for campaign functions❖ Promoted a political platform for the community at large
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Footwear Department LeadSports Authority Sep 2009 - Oct 2010Englewood, Co, Us❖ Maintained the store brand by zoning merchandise, organizing the department, re-arranging racks/tables, and cleaning/sweeping the area❖ Trained and developed new employees to achieve store goals and to follow company policies❖ Promotion: From 'Footwear Associate' to 'Footwear Department Lead'❖ Anniversary of Service Award: Annual recognition by the organization -
Sales AssociateFloor & Decor Jun 2008 - Aug 2008Atlanta, Georgia, Us❖ Assisted customers with their floor needs (wood, ceramic, laminate etc.)❖ Kept the store clean by sweeping and dusting to ensure safety and cleanliness❖ Trained to perform in-store demonstrations on how to install floors❖ Forklift Certification: Certified to load and unload merchandise in the backroom and on the salesfloor❖ Created item displays with the responsible use of store approved power tools -
Camp CounselorYmca Of The Usa Apr 2007 - Aug 2007Chicago, Il, Us❖ Counseled kids ranging from ages 7-12❖ Helped create activities aimed at improving their ethical, social and mental skills❖ Taught the importance of exercise as well as health & nutrition -
Pc And Imaging SpecialistCircuit City Nov 2006 - Apr 2007Us❖ Attained up-to-date product knowledge in technology❖ Customer assistance with inquiries and purchases❖ Maintained the store brand by zoning merchandise, organized the department by re-arranging racks and tables, and cleaning & sweeping the area
Mario Miralles Skills
Team Leadership
Leadership
Team Building
Customer Satisfaction
Communication
Retail Sales
Operations Management
Talent Management
Sales Management
Brand Management
Bilingual Proficiency
Microsoft Office
Time Management
Interviews
Business Strategy
Customer Experience
Customer Service
Organizational Effectiveness
Political Campaigns
Teamwork
Historical Research
American History
World History
Project Management
Retail
Inventory Management
Merchandising
Training
Hiring
Recruiting
Powerpoint
Sales
Driving Results
Store Management
Inventory Control
Management
Visual Merchandising
Employee Training
Performance Management
Coaching
Microsoft Excel
Strategic Planning
Strategy
Marketing
Microsoft Word
Mario Miralles Education Details
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BrainstationSoftware Engineering -
Florida International UniversityInternational Relations And Affairs
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Miami Dade CollegeInternational Relations And Affairs
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Methodist UniversityGeneral
Frequently Asked Questions about Mario Miralles
What company does Mario Miralles work for?
Mario Miralles works for Omg National
What is Mario Miralles's role at the current company?
Mario Miralles's current role is Web Developer.
What is Mario Miralles's email address?
Mario Miralles's email address is ma****@****ase.com
What schools did Mario Miralles attend?
Mario Miralles attended Brainstation, Florida International University, Miami Dade College, Methodist University.
What are some of Mario Miralles's interests?
Mario Miralles has interest in Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Mario Miralles known for?
Mario Miralles has skills like Team Leadership, Leadership, Team Building, Customer Satisfaction, Communication, Retail Sales, Operations Management, Talent Management, Sales Management, Brand Management, Bilingual Proficiency, Microsoft Office.
Who are Mario Miralles's colleagues?
Mario Miralles's colleagues are Bill Battle, Jordan White, Tisha Hunter, Diane Lamont, Benoit Brayé, Dallas Eaton, Eryka Barker.
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