Mario Miralles Email & Phone Number

Florida, United States

Miami, Florida, Us

• Oversee the end-to-end Software Development Life Cycle (SDLC), including DevOps, WordPress configuration, and management of development & production environments.• Design and implement responsive websites with a Mobile-First Approach using Elementor, enhancing user experience across all devices, with custom JavaScript & CSS for advanced functionality and styling.• Collaborate with an external web agency to ensure consistent design and branding across the website.• Manage project timelines and task tracking using Basecamp to ensure seamless project execution and team collaboration.• Provide strategic recommendations for web tools, services, and subscriptions to enhance website performance and functionality.• Work closely with SEO and social media teams to align website content with digital marketing goals, driving visibility and user engagement.• Develop and optimize web solutions that foster user engagement, increase traffic, and contribute to clinic growth and patient acquisition.

Remote, Us

Contributed to building the Communiti Resource Library—a centralized platform designed to support tech learners by providing high-quality learning resources and facilitating community engagement.• Built with React, Chakra UI, Sass, and Firebase• Enhanced User Experience: Implemented a comprehensive resource library with features like reading, rating, commenting, and bookmarking resources.• Reward System: Integrated a points-based reward system allowing users to earn points through interactions and redeem them for tangible rewards.• Error Handling: Ensured robust error handling for a seamless user experience across various scenarios.• Collaboration & Tools: Worked closely with PMs, designers, and engineers, using JIRA, Confluence, and Figma for project management and design.Challenges & Achievements:• Faced the unexpected challenge of losing our Project Manager mid-project, prompting the team to step up and collaborate more effectively to ensure project continuity and deliver key features.• Successfully scoped down to a viable MVP within a tight timeline.• Gained hands-on experience with Firebase and Chakra UI, and tackled complex backend entity relationships.• Honed my skills in React development and collaborative full-stack problem-solving, contributing to a valuable learning platform for tech enthusiasts.Official Website: https://communiti-learninghub.web.app/

New York, Ny, Us

Teaching assistant for full-time students attending BrainStation's Full Stack Web Development Diploma Program. The technologies learned as part of the program include JavaScript (ES6), React, Express, Node, MySQL, Deployment (Heroku), Testing (Jest) and Agile Development.• Grade assignments and provide feedback on progress• Conduct code review for ~20 students• Participate in weekly retros and stand-ups with Education Team• Promote cross-collaboration for students in Web Development, UX Design, Data Science, and Cyber Security• Provide 1-on-1 mentorship for students

Atlanta, Georgia, Us

• Provided phone, email, and text-based support to Roadie customers, partners, users, and other community members• Addressed all customer concerns politely, using active listening skills to understand and confirm the information • Balanced efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience• Proactively monitored in-progress deliveries and take corrective action when necessary • Effectively used Zendesk and Salesforce, plus other internal tools to accurately log interactions and solve issues• Collaborated with team members from various Roadie departments to ensure seamless delivery experience

Remote First, Us

• Specialized in Compliance, Account Access, Identity Risk/Safety, and Crypto Payment situations for all Coinbase Consumer Products (including KYC and EDP verification)• Proactively standardized impactful changes across workflows, policies and tools by working with internal support teams and vendor partners• Provided frontline phone/email support for Coinbase customers by investigating, troubleshooting and resolving customer issues• Communicated with internal and external stakeholders in an effective, tactical, and insightful manner• Met or exceeded KPIs: First Contact Resolution, Average Handle Time, Time to Resolution, Service Level Attainment, After Call Wrap, Customer Satisfaction Score, and Net Promoter Score

Detroit, Michigan, Us

• Advised clients through the loan process from application to closing• Connected with clients to assist them with residential mortgage options• Restructured refinancing programs for potential borrowers while taking into account their net worth and home equity to provide them a net tangible benefit• Monitored all federal and state legislations including AML compliance• Reviewed and protected sensitive client information (MNPI)• Licensed in 23 states; NMLS #2163037• Advised clients on the home buying and refinance process• Educated clients on how to better manage their mortgages• Member of the Executive Loan Tracking team (CARI Escalation Dept)

Reading, Pa, Us

• Listened to and resolved customer complaints regarding services, products, or personnel• Monitored sales staff performance to ensure that goals are met• Hired, trained, and evaluated personnel• Collaborated with company officials to develop methods and procedures to increase sales, expand markets, and promote business• Directed and supervised associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services• Provided staff with assistance in performing difficult or complicated duties• Planned and prepared work schedules, and delegated specific duties• Attended company meetings to exchange product information and coordinate work activities with other departments• Prepared sales and inventory reports for management and budget departments• Formulated pricing policies on merchandise according to profitability requirements• Other projects and tasks as assigned by supervisor

Reading, Pa, Us

❖ Developed consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500❖ Managed a large inventory of world class and nationally recognized vehicles, balancing fleet productivity, profitability and customer satisfaction in a fast-paced and dynamic workspace❖ Generated new business leads as well as fostered existing customer relationships❖ Performed Quality Assurance/Quality Control through the use of Penske's Computer Maintenance Management Systems (RentalNet & ServiceNet)❖ Coordinated fleet management and local branch agent dispatch of 500+ trucks❖ Created and closed rental reservations from all walk-ins and inbound calls❖ Monitored, analyzed, utilized, and updated data on Salesforce❖ Oversaw the training and development of new associates❖ Enhanced and organized daily tasks and goals through the creation of various templates on Microsoft Office YTD Performance• 94.7% New Customer Conversion - #1 in Miami District• LDW Conversion and Revenue - Top 5 in Miami District• Local LDW Revenue - #1 in Miami District, #2 in Florida• Oneway 1st Contact Conversion - #1 in Miami District• Oneway 1st Contact Revenue - #1 in Miami District, #7 in Florida

Reading, Pa, Us

❖ Among the top in the Miami district for customer conversions:• 100% of new commercial customers• 94% of existing customers• 81% of local household customers• 33% of one-way household customers❖ Created a template to enhance daily yard checks❖ "Certificate of Excellence Award" for completion of Positive Associate Relations Training

Minneapolis, Mn, Us

❖ Earned the "Golden Contribution Store Award" for achieving sales & payroll goals from 2015-2016❖ Managed 3 stores with revenues of $50M, $27M and $25M a year❖ Improved sales trajectory in three negatively performing departments:• Toys: From -4.2% to +10.9%• Sporting Goods: From -4.0% to +0.7• Kids Apparel: From -2.0% to +1.8❖ Managed Toys and Baby Depts to be the top two departments in annual growth sales (10.9% & 9.8%)❖ Managed Boys & Girls Clothing Depts to be among the company’s Top 25 in Back-to-School Uniforms sales❖ Achieved 100% scores for Salesfloor Transitions Set on Time and Salesfloor Location Accuracy❖ Achieved an Overall Store Experience score of 82.75% (#2 in the district)❖ Executed major remodeling transitions and installment projects❖ Developed ten Team Members for various leadership promotions❖ Facilitated the onboarding of new Executive & Senior Team Leaders❖ Held my team accountable through effective e-mails, seek-to-understand conversations, and coachings when necessary❖ Led a compliance culture to mitigate legal risk, including adherence (self and team) to applicable meal and break guidelines

Minneapolis, Mn, Us

❖ Earned the "Golden Contribution Store Award" for achieving sales and payroll goals in 2014❖ Surpassed goal to increase sales by 5% in four areas:• Beauty (9.8%)• Pharmacy-OTC (9.8%)• Skin/Bath/Fragrance (6.5%)• Pet Care (5.7%)❖ Led a safe and secure environment focused on incident prevention❖ Controlled payroll by holding team members accountable to work their scheduled shifts❖ Effectively executed new initiatives; led and coached team through business changes❖ Assessed and selected top talent at the hourly team member level

Minneapolis, Mn, Us

❖ Modeled and drove proactive guest service❖ Led the In-stocks team to stock shelves (with minimal outs) in all Depts❖ Ensured safe and quality products for guests by checking for recall and out-of-date items❖ Held the team accountable for accurate pricing

❖ Coordinated a campaign and developed a strategic operation❖ Sought out the personnel, media services, and monetary funds necessary for campaign functions❖ Promoted a political platform for the community at large

Englewood, Co, Us

❖ Maintained the store brand by zoning merchandise, organizing the department, re-arranging racks/tables, and cleaning/sweeping the area❖ Trained and developed new employees to achieve store goals and to follow company policies❖ Promotion: From 'Footwear Associate' to 'Footwear Department Lead'❖ Anniversary of Service Award: Annual recognition by the organization

Atlanta, Georgia, Us

❖ Assisted customers with their floor needs (wood, ceramic, laminate etc.)❖ Kept the store clean by sweeping and dusting to ensure safety and cleanliness❖ Trained to perform in-store demonstrations on how to install floors❖ Forklift Certification: Certified to load and unload merchandise in the backroom and on the salesfloor❖ Created item displays with the responsible use of store approved power tools

Chicago, Il, Us

❖ Counseled kids ranging from ages 7-12❖ Helped create activities aimed at improving their ethical, social and mental skills❖ Taught the importance of exercise as well as health & nutrition

Us

❖ Attained up-to-date product knowledge in technology❖ Customer assistance with inquiries and purchases❖ Maintained the store brand by zoning merchandise, organized the department by re-arranging racks and tables, and cleaning & sweeping the area

Brainstation Diploma, Software Engineering

Bachelor Of Arts (B.A.), International Relations And Affairs

Associate Of Arts (A.A.), International Relations And Affairs

Associate Of Arts (A.A.), Business Administration And Management, General