• Led the creation of the Global Vehicles program and built its foundations on governance, communication, insights generation, metrics, workstreams planning, and reporting.• Managed the US&C team OKR quarterly process, including building a central dashboard for tracking purposes.• Improved the global product planning workflow using prioritization methodologies on regional operations and competitive analysis inputs.• Led the 2024 strategic planning process to define OKRs, priorities and work streams, including organizing a 3-day in-person event where cross-functional senior leaders from all around the world got together to discuss the future of the program.

• Led the Customer Experience improvement projects for Uber Flash (Connect in US), Uber Direct and Uber Errand in LatAm.• Acted as global point-of-contact to align improvement initiatives for Uber Connect, working with the global product team to bring insights to the roadmap planning.• Managed the migration of Uber Direct customer support operations improving CSAT by 55 bps.• Brought data-backed insights to Product and Ops teams that led to ~$1M USD of yearly savings.

• Led programs for Ford and Lincoln electric vehicles with a total budget of $21M USD, ensuring quality, on time and on budget.• Managed a portfolio of 8 projects with varying lifecycle phases (from early design to production launch).

· Ensured flawless launch of customer's new vehicle component programs including Ford, Honda, Mazda and Tesla.

· Implemented the company’s global quality system of ~80 new processes and policies.· Led a team of 2 engineers to develop four PowerApps to automate business and manufacturing quality processes.· Produced all internal communications such as newsletters, short videos, and posters to increase awareness about "Quality at the Source" lean principle.

2-year leadership development programme with six-month project assignments across different locations in the Americas region:Rotation 1 | Quality Engineering | Mexico - Mapped costs of poor quality from subcontractors and implemented Global Excellence System standard procedures locally.Rotation 2 | Supply Chain Engineering | Mexico - Designed service parts packaging process to achieve zero defects to customer. Rotation 3 | Manufacturing Engineering | Brazil - Developed 3D vision bin picking system plan to improve productivity by 34%.Rotation 4 | Product Engineering | USA (current) - Managed process and design changes from Honda products that required testing for customer approval.

Optimized design of sheet metal chassis components from EVs B14 and D14 for weight reduction and serial manufacturing enhancement.

Redesigned electric bike components for the German Postal Service through sheet metal manufacturing.

Inbound customer service and technical support for Dish Networks US customers in English and Spanish. Held Top 5 ranked agents for eight straight months in performance, sales and quality.