Implement an enterprise-wide data governance framework to enhance data quality, security, and compliance.Establish and monitor data quality metrics, leading cleansing initiatives to improve accuracy and reliability.Oversee data lifecycle processes, ensuring proper documentation, lineage, and traceability.Ensure compliance with GDPR, CCPA, and HIPAA through robust data privacy and security measures.Act as the primary liaison for data-related inquiries, fostering collaboration across teams and leadership alignment.

Led a team to establish an Enterprise Data Quality Program, creating a unified framework and operating model with comprehensive capabilities. This program integrated seamlessly with enterprise data governance, data catalog, and data marketplace initiatives, enhancing overall data management and quality across the organizationIn my role, I successfully onboarded multiple business units into a robust Data Quality framework, implementing comprehensive rules and capabilities that significantly enhanced system efficacy and user engagement. By conducting extensive stakeholder interviews globally, I identified key pain points and use cases, which allowed for targeted improvements. I unified and deduplicated profile data from various sources, resulting in a reliable 360° customer view. Additionally, I managed vendor relationships, contracts, and budgets for data platforms, ensuring efficient and effective operations. My efforts drove business value and digital innovation across multiple domains, fostering new business models built on trusted, compliant foundations. I guided leadership and partners in developing innovation roadmaps, which significantly enhanced business value. Furthermore, I developed KPIs and SLAs to ensure that service models aligned with strategic goals and were effectively communicated. I also enhanced data quality measurement by maintaining and analyzing critical metrics, which improved adherence and performance.

Led cross-functional teams to enhance customer data quality governance, achieving a 25% improvement in data accuracy that boosted sales compensation, debt management, deal closure efficiency, and pricing accuracy.Led the implementation of automation tools in collaboration with data management teams and stewards, optimizing processes through agile planning, thorough requirements gathering, and user behavior analysis. Additionally, I developed and maintained customer data governance policies using Collibra, ensuring compliance and data integrity by creating detailed data catalogs, metadata, and lineage repositories. I also directed executive communications and chaired Data Governance team meetings, fostering enhanced accountability and cross-departmental collaboration.

Developed first automated data quality analytics hub, merging invoicing and order data, which streamlined operations and substantially improved invoice collection.I led data quality improvement projects using Tableau and Informatica, enhancing data cleanliness and business performance, which resulted in increased customer satisfaction and revenue growth. My efforts reduced triage time, enhanced data governance, decreased bad debt, and minimized disputed invoices, thereby improving shareholder returns and cash flow. I also eliminated a substantial portion of duplicate or outdated accounts, expanded Dun & Bradstreet coverage, and uncovered unpaid revenue across multiple global commercial accounts through detailed root-cause analysis. Additionally, I established a Customer Journey/Analytics Data Quality Hub that reduced visitor identification duplication and significantly increased unique visitor identification on Dell.com.

Influenced a broad spectrum of stakeholders and project leads towards exceeding their supported business goals