Mario Heacock Email and Phone Number
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Citrix and Microsoft Specialties: Citrix products. XenApp, XenDesktop, XenServer, Netscaler ADC, SDX, VPX, MPX, CPX, User Profile Manager, WEM, Citrix Cloud, Studio, Director, Cloud Studio/Cloud Monitor Provisioning Server and Machine Creation ServicesMicrosoft Windows Server 2000/2003/2008/2012/2016/2019 terminal services, Azure AD, Microsoft Azure, GPO, Hyper-V, App-V, VMWare Hypervisor, Ivanti (Appsense) and Amazon Web Services (AWS)
Evernorth Health Services
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Insfastructure Engineering Senior Advisor (Cvw Infrastructure Operations)Evernorth Health Services Sep 2023 - PresentSt. Louis , Us• Application and VDI Migration• App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912, 2203• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912, 2203• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare -
OwnerBehind The Scenes Consulting, Llc Feb 2018 - PresentSpecializing in Citrix and Microsoft Products
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Infrastructure Engineering Advisor (Cvw Infrastructure Operations)The Cigna Group Jul 2023 - Sep 2023• Application and VDI Migration• App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912, 2203• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912, 2203• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare -
Infrastructure Engineering Advisor (Cvw Production Services)The Cigna Group Aug 2021 - Jul 2023• Customer support -troubleshooting via phone, instant messenger, remote access methodologies and Webex• Application and VDI Migrationo Applications include Epic, MS Office Suite, Vipr, Corkboard, Oracle ESSO, Diamond, NextGen, Adobe Reader, Adobe Reader Pro, and various other healthcare applications. • App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare -
Citrix EngineerBbva Jun 2019 - Dec 2021Bilbao, Vizcaya, EsApplication and VDI Migration:XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15LTSRXenDesktop 5.6 to Citrix Virtual Apps and Desktops 7.15 LTSRWeb Interface to Storefront 3.14Netscaler/ADC 12.1 Netscaler Gateway, Load Balancing, GSLB design and deploy.PVS, MCS, UPM, AWS ec2, AWS WorkspacesMicrosoft Windows Server 2016, 2019Microsoft SQL Server 2017Microsoft Windows10 ProfessionalVMWare -
Citrix Operations EngineerOpen Systems Technologies Feb 2020 - Aug 2021New York, Ny, Us• Customer support -troubleshooting via phone, instant messenger, remote access methodologies and Webex• Application and VDI Migrationo Applications include Epic, MS Office Suite, Vipr, Corkboard, Oracle ESSO, Diamond, NextGen, Adobe Reader, Adobe Reader Pro, and various other healthcare applications. • App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare -
Netscaler/Adc EngineerMetasys Technologies, Inc. Jun 2018 - Jun 2019Atlanta, Ga, UsI am responsible for ADC and ADM in the Home Depot Mareitta Technology Center. This includes load balancer configurations, gslb configutations, troubleshooting, and upgrades as well as ADM configuration, upgrades and troubleshooting. -
Technical Engineering Lead/Citrix SmeAscension Information Services (Ais) Aug 2015 - Feb 2018St. Louis, Mo, UsAscension Health Systems supporting the Citrix and Windows infrastructures for 53 ministries located across the U.S. I am responsible primarily for the Citrix infrastructures that run on Microsoft Windows platforms. Products supported include Presentation Server 5.x, 6.x, 7.x, XenDesktop 5.x, 7.x, Netscaler 9.x 10.x and11.x (SDX,VPX and MPX), Web Interface 4.0, 4.2, 5.4, Storefront 2.x, 3.x, Profile Manager (UPM 4.x and 5.x), XenServer 6.x, Provisioning Server 5.x, 6.x,7.x I also support Microsoft technologies related to Active Directory 2008(R2), 2012, 2012(R2) as related to the Citrix products that we support. -
Systems Engineer- Ais Enterprise Server TeamTeksystems Nov 2014 - Aug 2015Hanover, Md, UsWorking as a contractor for Ascension Health Systems supporting the Citrix and Windows infrastructures for 53 ministries located across the U.S. I am responsible primarily for the Citrix infrastructures that run on Microsoft Windows platforms. Products supported include Presentation Server 5.x, 6.x, 7.x, XenDesktop 5.x, 7.x, Netscaler 9.x and 10.x (SDX,VPX and MPX), Web Interface 4.0, 4.2, 5.4, Storefront, Profile Manager (UPM 4.x and 5.x), XenServer 6.x, Provisioning Server 5.x, 6.x, I also support Microsoft technologies related to Active Directory 2008(R2) as related to the Citrix products that we support. -
Citrix EngineerCdi Corporation Nov 2013 - Nov 2014Houston, Texas, Usday to day administration, problem troubleshooting and resolution of issues encountered in multiple environments. The environments are runing Presentation Server 4.5, Web Interface 4.6, Web Interface 5.4, Provisioning Server 5.6, and XenDesktop 4.0 -
Senior Citrix ConsultantApex Systems Sep 2013 - May 2014Glen Allen, Va, UsBuidling, Configuring and troubleshooting VDI images utilizing VMWare, Citrix XenDekstop, Citrix Provisioning Server and Citrix Profile Management -
Senior Citrix EngineerBarnes Healthcare Services Mar 2013 - Sep 2013Valdosta, UsI am the senior Citrix engineer managing our environment. I am responsible for the Citrix and Microsoft infrastructures.This includes patching and maintaining the XenServer 6 envornment, the XenDesktop 5.6, Provisioning Server 6.1 and XenApp 6.5 environments as well in addition I work on printers, desktop PC’s and Windows servers running Windows Server 2008R2 and Windows Server 2003. -
Systems Consultant/Managed Service Consultant/Escalation EngineerMtm Technologies Oct 2007 - Feb 2013Purchase, New York, UsRemote support for a wide variety of Citrix products including XenServer, XenApp, XenDekstop, Single Sign On (Password Manager), Provisioning Server, Citrix Profile Manager, Microsoft Active Directory, DNS, DHCP, Profile Management, Terminal Services, VMWare, Appsense, Netapp and Patch Management using VMWare vCenter Protect Essentials(Shavlik). I completley manage some customer environments remotely as well. -
Citrix/Wintel Systems AdministratorSti Government Solutions Mar 2006 - Oct 2007At the Naval Information Technical Center, Port Hueneme CA I independently managed Citrix Presentation Server Suite 4.0 for all NBVC Pt Hueneme locations. I am responsible for the build, maintenance and administration of 2 Active Directory domains, and 2 Citrix server farms at Port Hueneme NBVC.My primary responsibility is to ensure a secure and reliable enterprise hosting environment at NITC.I enforce adherence to application information security/information assurance policies, principles, and practices in the delivery of all NAVFAC enterprise applications and services hosted at NITC.Based on my expertise, I am consulted on the development of policies and procedures to ensure information systems reliability rand accessibility to prevent and defend against unauthorized access to systems, networks, and data, including password complexity requirements, account naming convention, server naming convention and 2 factor authentication.I am responsible for documentation of our network infrastructures including, physical server location, server IP configuration, network topology, Active Directory configuration, Citrix installation including but not limited to data store configuration, account creation/maintenance for service level accounts Additional duties, I manage Microsoft Terminal Server Licensing and Citrix licensing in both the eDMZ and the B3COI as both types of licenses require dedicated servers and are required in order for our applications to be accessed by the user communities.As the only Citrix administrator onsite, all Citrix installations, configurations, patching and troubleshooting are my sole responsibility.As the ONLY Citrix Administrator at Port Hueneme I built both the eDMZ and B3COI environments according to DISA security guidelines (STIGS).
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Citrix And Microsoft Systems EngineerI.T. Associates (Mtm Technologies) Jul 2005 - Feb 2006Level 2 and Level 3 remote customer phone support for Citrix and Microsoft products.
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Citrix Systems AdministratorMontgomery Public Schools Feb 2005 - Jun 2005Rebuilt and Maintained the Presentation Server 3.0 enviornment
Mario Heacock Skills
Mario Heacock Education Details
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Frankford High SchoolN/A
Frequently Asked Questions about Mario Heacock
What company does Mario Heacock work for?
Mario Heacock works for Evernorth Health Services
What is Mario Heacock's role at the current company?
Mario Heacock's current role is Proven Citrix Engineer | Helping Companies Translate Their Business Goals to Reality.
What is Mario Heacock's email address?
Mario Heacock's email address is ma****@****ion.org
What is Mario Heacock's direct phone number?
Mario Heacock's direct phone number is (781) 481*****
What schools did Mario Heacock attend?
Mario Heacock attended Frankford High School.
What are some of Mario Heacock's interests?
Mario Heacock has interest in Human Rights, Science And Technology, Disaster And Humanitarian Relief.
What skills is Mario Heacock known for?
Mario Heacock has skills like Citrix, Vmware, Active Directory, Citrix Metaframe, Virtualization, Windows Server, Group Policy, Servers, Vdi, Xen, Dns, Cloud Computing.
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