Mario Heacock Email & Phone Number

St. Louis , Us

• Application and VDI Migration• App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912, 2203• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912, 2203• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare

Specializing in Citrix and Microsoft Products

• Application and VDI Migration• App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912, 2203• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912, 2203• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare

• Customer support -troubleshooting via phone, instant messenger, remote access methodologies and Webex• Application and VDI Migrationo Applications include Epic, MS Office Suite, Vipr, Corkboard, Oracle ESSO, Diamond, NextGen, Adobe Reader, Adobe Reader Pro, and various other healthcare applications. • App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x including PKI Certificate Management• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare

Bilbao, Vizcaya, Es

Application and VDI Migration:XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15LTSRXenDesktop 5.6 to Citrix Virtual Apps and Desktops 7.15 LTSRWeb Interface to Storefront 3.14Netscaler/ADC 12.1 Netscaler Gateway, Load Balancing, GSLB design and deploy.PVS, MCS, UPM, AWS ec2, AWS WorkspacesMicrosoft Windows Server 2016, 2019Microsoft SQL Server 2017Microsoft Windows10 ProfessionalVMWare

New York, Ny, Us

• Customer support -troubleshooting via phone, instant messenger, remote access methodologies and Webex• Application and VDI Migrationo Applications include Epic, MS Office Suite, Vipr, Corkboard, Oracle ESSO, Diamond, NextGen, Adobe Reader, Adobe Reader Pro, and various other healthcare applications. • App Layering Citrix Virtual Apps and Desktops 7.15 LTSR. 1912• SSO/SAML Integration o OKTA o RSAo Google Authenticatoro SMS/Text• XenApp 6.0, 7.5, 7.6 to Citrix Virtual Apps and Desktops 7.15 LTSR, 1912• XenDesktop Citrix Virtual Apps and Desktops 7.x• Storefront 3.x• Netscaler/ADC VPX, MPX, SDX 12.x, 13.x., including Load Balancing, GSLB, Netscaler Gateway, High Availability, PKI Certificate Management• NMAS/ADM 13.x• Citrix PVS • Citrix UPM• Citrix WEM• Microsoft Windows Server 2008R2,2016, 2019• Microsoft App-V• PKI (Third Party) Certificate Management & Microsoft Certificate Management• Microsoft Windows10 Professional• Microsoft Windows 7 Professional• VMWare

Atlanta, Ga, Us

I am responsible for ADC and ADM in the Home Depot Mareitta Technology Center. This includes load balancer configurations, gslb configutations, troubleshooting, and upgrades as well as ADM configuration, upgrades and troubleshooting.

St. Louis, Mo, Us

Ascension Health Systems supporting the Citrix and Windows infrastructures for 53 ministries located across the U.S. I am responsible primarily for the Citrix infrastructures that run on Microsoft Windows platforms. Products supported include Presentation Server 5.x, 6.x, 7.x, XenDesktop 5.x, 7.x, Netscaler 9.x 10.x and11.x (SDX,VPX and MPX), Web Interface 4.0, 4.2, 5.4, Storefront 2.x, 3.x, Profile Manager (UPM 4.x and 5.x), XenServer 6.x, Provisioning Server 5.x, 6.x,7.x I also support Microsoft technologies related to Active Directory 2008(R2), 2012, 2012(R2) as related to the Citrix products that we support.

Hanover, Md, Us

Working as a contractor for Ascension Health Systems supporting the Citrix and Windows infrastructures for 53 ministries located across the U.S. I am responsible primarily for the Citrix infrastructures that run on Microsoft Windows platforms. Products supported include Presentation Server 5.x, 6.x, 7.x, XenDesktop 5.x, 7.x, Netscaler 9.x and 10.x (SDX,VPX and MPX), Web Interface 4.0, 4.2, 5.4, Storefront, Profile Manager (UPM 4.x and 5.x), XenServer 6.x, Provisioning Server 5.x, 6.x, I also support Microsoft technologies related to Active Directory 2008(R2) as related to the Citrix products that we support.

Houston, Texas, Us

day to day administration, problem troubleshooting and resolution of issues encountered in multiple environments. The environments are runing Presentation Server 4.5, Web Interface 4.6, Web Interface 5.4, Provisioning Server 5.6, and XenDesktop 4.0

Glen Allen, Va, Us

Buidling, Configuring and troubleshooting VDI images utilizing VMWare, Citrix XenDekstop, Citrix Provisioning Server and Citrix Profile Management

Valdosta, Us

I am the senior Citrix engineer managing our environment. I am responsible for the Citrix and Microsoft infrastructures.This includes patching and maintaining the XenServer 6 envornment, the XenDesktop 5.6, Provisioning Server 6.1 and XenApp 6.5 environments as well in addition I work on printers, desktop PC’s and Windows servers running Windows Server 2008R2 and Windows Server 2003.

Purchase, New York, Us

Remote support for a wide variety of Citrix products including XenServer, XenApp, XenDekstop, Single Sign On (Password Manager), Provisioning Server, Citrix Profile Manager, Microsoft Active Directory, DNS, DHCP, Profile Management, Terminal Services, VMWare, Appsense, Netapp and Patch Management using VMWare vCenter Protect Essentials(Shavlik). I completley manage some customer environments remotely as well.

At the Naval Information Technical Center, Port Hueneme CA I independently managed Citrix Presentation Server Suite 4.0 for all NBVC Pt Hueneme locations. I am responsible for the build, maintenance and administration of 2 Active Directory domains, and 2 Citrix server farms at Port Hueneme NBVC.My primary responsibility is to ensure a secure and reliable enterprise hosting environment at NITC.I enforce adherence to application information security/information assurance policies, principles, and practices in the delivery of all NAVFAC enterprise applications and services hosted at NITC.Based on my expertise, I am consulted on the development of policies and procedures to ensure information systems reliability rand accessibility to prevent and defend against unauthorized access to systems, networks, and data, including password complexity requirements, account naming convention, server naming convention and 2 factor authentication.I am responsible for documentation of our network infrastructures including, physical server location, server IP configuration, network topology, Active Directory configuration, Citrix installation including but not limited to data store configuration, account creation/maintenance for service level accounts Additional duties, I manage Microsoft Terminal Server Licensing and Citrix licensing in both the eDMZ and the B3COI as both types of licenses require dedicated servers and are required in order for our applications to be accessed by the user communities.As the only Citrix administrator onsite, all Citrix installations, configurations, patching and troubleshooting are my sole responsibility.As the ONLY Citrix Administrator at Port Hueneme I built both the eDMZ and B3COI environments according to DISA security guidelines (STIGS).

Level 2 and Level 3 remote customer phone support for Citrix and Microsoft products.

Rebuilt and Maintained the Presentation Server 3.0 enviornment