Mario Ierullo Certified Pmp Email & Phone Number

Ontario, Canada

75 International Blvd., Suite 100 Toronto, ON Canada M9W 6L9

- Established Sentinel FM ticket life-cycle. This consists of two workflows, one for daily operations and research and the other for package / hotfix / new development releases that follows a third party auditing standards.- Improved triage experience during ticketing platform transition from Mantis to Jira and introduced BETT (BSM Escalation and Triage.

75 International Blvd., Suite 100 Toronto, ON Canada M9W 6L9

Main objective was to provide excellent service to our clients that depend on BSM Technologies integration services.Accomplishments- Improved the experience with ARI by creating a file distribution system that pushes data to their FTP and bypassing the windows service system (work data was missing and their clients were missing important information).

75 International Blvd., Suite 100 Toronto, ON Canada M9W 6L9

• Main objective was to provide excellent service to our clients that depend on BSM Technologies integration services.Key Accomplishments
• Improved our service experience with third party client user ARI by creating a file distribution system that pushes data to their FTP and bypassing the windows service system (work data was missing and their clients.
• Revamped the Datacom application to integrate with Sentinel FM application (allowance to… Show more Main objective was to provide excellent service to our clients that depend on BSM Technologies integration.
• Revamped the Datacom application to integrate with Sentinel FM application (allowance to view assets on Sentinel FM Map interface).
• Upgraded API web service to provide an API call that works as a polling mechanism (this allows clients, registered to the web service, to pull the information using an indexer). Show less

Toronto, Ontario

Develop software 80% of the time in close collaboration with project lead, system analysts, and team of up to 5 developers.Communicate with clients during software research, analysis, development, support, and maintenance (both off and on site).Act as Team Lead with hands-on coaching, mentoring, and code reviews up to 4 indirect reports of one period of 10.

Toronto, Ontario

• Responsibilities
• Collaborate in identifying top stakeholders during requirement gathering and scope discovery.
• Capture what are the main focus points and distinguish what is out of scope.
• Contribute during risk assessment analysis and establish contingency plans.
• Take control over schedules involving milestones, timelines, resources, and deadlines.
• Plan on how to measure performance for quality upkeep, progress reports, on-time deliverables, success criteria, and… Show more Responsibilities

Toronto, Ontario

Developed and tested solutions by ensuring accuracy of output on the clinic practice system.Assisted senior programmer in the many tasks needed to implement and maintain the system including preliminary designing, coding, and debugging.Documented the progress made on projects and presented their records when requested.Suggested improvements to application.

Toronto, Ontario

• The clinic was established by a group of Regulated Health Professionals who believe in facilitating self-healing to their clients. They strive in developing a strong therapeutic relationship through assessment, plan.
• Essential contributor for work planning into achievable tasks that aligned with the business requirements and priorities.
• Aided in the discovery of what to measure for success criteria and quality control.
• Fast reaction time when required to take corrective action and addressing issues.
• Strong ability to detect root causes towards software defects. Show less

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