Mario Leal Email & Phone Number

Waco, Tx, Us

Waco, Texas, Us

Waco, Texas, Us

Austin, Tx, Us

Responsibilities include: Lead team of 18 FTEs with an annual budget of $5 million. Lead the implementation and management of multiple services across the Identity and Access Management portfolio, including identity administration, authentication, authorization, directory services, and provisioning. Supervise multiple teams and mentor technical staff involved in the design, development, maintenance, and support of Identity and Access Management services. Establish and maintain effective working relationships with governance committees, customers, technical partners, senior management, and other stakeholders and work with them to set strategy and direction for Identity and Access Management services. Oversee complex IT projects, including establishing project schedules and deliverables, assigning tasks, tracking progress, and ensuring quality. Serve as part of the ITS Applications management group and participate in department-wide efforts to establish departmental priorities, implement standards, promote process improvements, and increase efficiency and effectiveness.

Tx, Us

Responsibilities include: providing leadership in the daily operation of the University's computer systems; working collaboratively with academic departments to support the University’s instructional computing needs; ensuring that appropriate systems' security is maintained; serving as a resource to the University’s Campus Technology Committee to set strategic priorities for technology, planning, and resource allocation; planning and coordinating implementation of all systems modifications and enhancements; developing, implementing, and enforcing written standards and practices for the University's technology; monitoring, coordinating, and signing-off on all University acquisition of hardware and software; providing direction, supervision, and performance appraisals for the staff of the IT department; serving as a resource person for the University's Campus Technology Committee; working closely with academic division chairs and administrative department heads to make recommendations on the acquisition and installation of all computer hardware and software; assisting each department to define and implement its responsibility for the data entry and maintenance of student demographic, financial, and academic data, as well as other administrative dataAccomplishments:* Implemented document imaging solution with workflows to streamline processes (Perceptive, ImageNOW)* Successful implementation of new Backup software for data center servers (EMC, Networker)* Implemented campus one-card system* Implemented campus retention modeling software (Jenzabar Retention)* Maintained team customer service average of 4.6 on a 5 point scale

Tx, Us

Responsibilities include: maintaining network connectivity, network troubleshooting, network monitoring of all network devices, configuring all network infrastructure devices including wireless access points, Backup management, manage Active Directory for 1000+ users, Helpdesk support, assisting in technology training for personnel, contributing to policies concerning the improvement of services, compiling/maintaining/filing reports, facilitating the purchase of equipment and parts, and maintaining records of individual equipment maintenance, Coordinate with contractors regarding contract work.Accomplishments:* Awarded “Staff of the Year” 2009-2010.* Completely redesigned network VLAN infrastructure.* Data Center redesign including air conditioning system and backup battery supply.* Implemented new help desk system using Request Tracker.* Redesigned wireless infrastructure for 100 access points.* Developed student worker/intern program.* Successful migration of Active Directory Domain with Exchange 2003 to 2007 upgrade.* DNS infrastructure redesign including offsite redundancy.* Offsite backup tape rotation implemented.* Implemented network monitoring using Nagios.* Wrote PHP web application to store and distribute state IP addresses for Information Technology staff.

Waco, Texas, Us

Responsibilities include: servicing 38 sites, maintaining network connectivity for all sites, network troubleshooting, network monitoring of 1000+ network devices, configuring all network infrastructure devices including wireless access points, managed Active Directory Services for four sites, assisting in technology training for personnel, contributing to policies concerning the improvement of services, compiling/maintaining/filing reports, facilitating the purchase of equipment and parts, and maintaining records of individual equipment maintenance, Coordinate with contractors regarding contract workAccomplishments:• Streamlined video conferencing support and request procedures.• Successfully integrated AP Commander wireless management solution to help manage over 400 wireless access points.• Standardized all network switches and inventoried devices.• Supervised full campus installs of both wired and wireless connectivity and complete wiring infrastructure upgrades on multiple sites.• Integrated use of WhatsUP Gold to monitor over 1000 switches, routers, servers, and wireless access points.• Integrated Active Directory for four sites with 1000+ users.

Waco, Texas, Us

Responsibilities include: servicing 11 sites, repairing computers and related equipment, light network troubleshooting, assisting in technology training for personnel, contributing to policies concerning the improvement of services, compiling/maintaining/filing reports, facilitating the purchase of equipment and parts, and maintaining records of individual equipment maintenance.Accomplishments:• Identified Cisco incompatibility with Apple G3 Desktops.• Reduced work order turnaround time by 10% each year.

Alexandria, Va, Us

I covered the front desk for the Bureau of Prisons Half-way house. This job was one which I learned a lot about interpersonal communications.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Ba, Computer Systems

Aas, Computer Systems/Networking

Aa, Music Education

Diploma