Mario Librizzi Email & Phone Number

Oakbrook Terrace, Illinois, United States

Chicago, Illinois, United States

Naperville, Il

• Implements proprietary Infogix software solutions in customer environments, including distributed-systems and cloud-based architectures, via term-based and SaaS licensing models.• Exposure to Agile and waterfall methodologies while working through all steps of the software development lifecycle, including requirements gathering, design, development, testing, and deployment/maintenance.• Works closely with business analysts, project and product managers, and IT personnel to determine fit and feasibility of solutions, on a per-customer basis.• Mentors colleagues as a subject matter expert on product usage and coding best practices.• Develops design documents, solution approaches, unit test cases, status reports, and post-mortem summaries to provide a holistic written overview of project work.• Trains large customer groups on the functional principles of the company’s applications over week-long formal sessions, both in-person and via web conference.

Naperville, Il

• Lead a team of three in the development of SQL and domain-based reports, dashboards, and analytical components, for customers and internal teams alike• Established common branding and design among deliverables, in lieu of customer-specific requirements• Took the initiative of developing training material for internal use, and then transforming the material into a marketable product for the company's training curriculum

Naperville, Il

• Provided remote and on-site billable service delivery engagements to customers, leading the installation and upgrade efforts of Infogix applications on both distributed and MVS platforms.• Assisted customers in defining Infogix Solution architecture on a case-by-case basis, while evaluating technical feasibility and recommending best practices.• Offered performance and hardware sizing guidance for various distributed components, e.g., application servers, database servers.• Worked in tandem with multiple customer teams to follow a dedicated installation/upgrade/integration plan, including project managers, system administrators, database administrators, and business users.• Used internal technologies to mimic customer environments for troubleshooting, performance testing, and process enhancements.• Researched technical/architectural issues with internal Infogix support and development teams.• Tools used include proprietary Infogix applications; JBoss and IBM WebSphere middleware; PeopleSoft; Atlassian JIRA; Windows, SUSE Linux, Red Hat Linux, and AIX UNIX operating systems; Oracle, MS SQL Server, MySQL database systems

Naperville, Il

• Provided first-level technical support for customers, customer teams, and affiliates in regard to the company's distributed platform products.• Assisted with general product usage and installation questions for customers.• Gathered information through constant dialogue with customers, which would then be used for analysis and problem-solving.• Worked with software architects and development teams internally to gain a broad knowledge of application usage and installation best practices.• Tools used include proprietary Infogix applications; JBoss and IBM WebSphere middleware; PeopleSoft; Atlassian JIRA; Windows, SUSE Linux, Red Hat Linux, and AIX UNIX operating systems

Oakbrook Terrace, Il

• Provided time-sensitive sales performance and asset holding reports to wholesaling and product management teams on a regular and ad-hoc basis.• Utilized various software programs, including SAP Business Objects Desktop Intelligence and Web Intelligence, SAP Crystal Reports, Microsoft Excel and Access, SQL, and proprietary Oracle-based DBM front-ends to blend data from numerous data warehouses for reporting.• Acted as a liaison with data management and sales teams to reconcile mutual fund, separate account, and unit investment trust trade activity and to identify reporting needs, improving overall data integrity.• Streamlined existing database solutions and created new solutions based on evolving needs of various business units.

Oakbrook Terrace, Il

• Provided time-sensitive sales performance and asset holding reports to wholesaling and product management teams on a regular and ad-hoc basis.• Utilized various software programs, including SAP Business Objects Desktop Intelligence and Web Intelligence, SAP Crystal Reports, Microsoft Excel and Access, SQL, and proprietary Oracle-based DBM front-ends to blend data from numerous data warehouses for reporting.• Acted as a liaison with data management and sales teams to reconcile mutual fund, separate account, and unit investment trust trade activity and to identify reporting needs, improving overall data integrity.• Streamlined existing database solutions and created new solutions based on evolving needs of various business units.

Bridgeview, Il

• Employed industry-standard database tools, including Microsoft Access and Business Objects Postalsoft, to standardize and presort mailing list data while adhering to United States Postal Service specifications.• Designed various direct mail pieces using Adobe InDesign and Microsoft Publisher desktop publishing software, including newsletters, postcards, and self mailers.• Communicated extensively with clients and vendors to provide the most efficient product designs at reasonable prices.

Burr Ridge, Il

• Assisted management in financial analysis via Microsoft Excel and Access that emphasized relationships between debt collection, chargeback processing, CRM efficiencies, media spending, and the company’s reserve rate on receivables.• Trained internal and external groups on how to utilize the company’s proprietary CRM solution while fielding customer service and collection calls.• Maintained relationships with the four major credit card vendors and an international payment clearinghouse, increasing bottom-line revenues.• Implemented efficiencies reducing chargeback processing turnaround time from 3 weeks to 48 hours, while decreasing monetary outlay by over 50%.

Lombard, Il

• Planned and implemented outsourced telemarketing efforts and internal sales training initiatives while designing and distributing direct mail marketing material via Adobe Illustrator, Adobe Photoshop, and Quark XPress.• Coordinated tradeshow participation across three offices, including booth design and the creation and upkeep of marketing materials.• Provided miscellaneous support to the sales staff as requested, including the production of presentations using Microsoft PowerPoint.

North Riverside, Il

• Trained and developed team of 15-20 associates and 4 senior associates in delivering a positive customer experience while consistently achieving sales goals.• Managed monthly labor budgets and payroll processing on both departmental and store levels to stay within district and regional guidelines.• Performed vital human resource processes that included recruiting, hiring, monthly/annual performance appraisals, and terminations.• Oversaw all aspects of cash, personal check, and credit card payment processing storewide, including daily reconciliation and deposit preparation.

Bachelor Of Science (Bs), Business Administration, Management Information Systems, 3.94/4.00

Graduated with Honors in Business Administration. Minored in Management Information Systems.

Associate Of Arts (Aa), General Studies

General Studies