Mario Licup Email & Phone Number

Glendale, California, United States

Promoted to Senior Engineer, focusing on DevOps, SOC2 compliance, Kubernetes support, release management, and training new hires.• Led initiative to automate code change tracking and implemented SOC2-compliant DevOps workflows using Jira, TeamCity, and Git, ensuring traceability and auditability of deployments.• Manage CI/CD pipelines in TeamCity, merging pull requests, running automated smoke/UI tests, and deploying containerized applications to Kubernetes pods via Flux and Azure Container Registry.• Continuously work with QA team to track and analyze flaky/failing smoke tests. Gather and present data to present cases for areas of improvement.• Resolved Kubernetes pod issues related to Helm, YAML configurations, and image path discrepancies to ensure high availability and reliability in production pods.• Contributor to automate end-to-end incident management tools by integrating Jira, Slack, and Zoom, enabling real-time communication and faster resolution.• Configured OpsGenie to trigger alerts from monitoring tools (DataDog, Prometheus) and ensure seamless incident escalation and tracking.• Optimized software delivery pipelines, increasing deployment frequency, improving lead times, and reducing failure rates, driving higher quality and operational efficiency

Glendale, Ca

As one of the first members of the newly created Operations Center for this SaaS company, the team was tasked with building the NOC from the ground up to take on DevOps, Incident Management, and Service Desk requests.● Designed and implemented methods to track all changes merged to production branches with GitOps, Jira, and TeamCity. This also includes tracking changes that were deployed/published within each docker image built from TeamCity to ACR.● Defined and implemented SLAs, guidelines, workflows and process for Incident Management. Guidelinesinclude; time to respond to incidents to minimize MTTD, identifying severity, capturing timeline of events, cadence of internal communication to leadership, stakeholders and external status page, enforcing incident roles to minimize MTTR.● Moved the company off of PagerDuty which was hardly utilized and onboarded all of engineering (using Terraform) onto OpsGenie for paging and alert escalation.● Create/manage/update SOPs and workflows within confluence wiki. ● Resolve all assigned service desk tickets.

Newport Beach, Ca

TruClear Global is a start-up company that specializes in experience-based advertising via projection mapping with IoT devices running on Linux which drive the projectors. In true start-up form, duties go beyond the usual NOC responsibilities.● In command line, configure wired and wireless network interfaces for DHCP or static IP, modify DNS and other config files as needed on all IoT devices to be deployed.● Travel out of state and internationally to install Edge Hub devices and configure networking hardware.● Remotely monitor health of networking hardware and IoT devices.● SSH to IoT devices to troubleshoot and resolve various issues as needed.● Physically troubleshoot, replace or repair hardware when onsite.● Research and document new technology that can improve operations and uptime.● Collaborate with software developers to resolve platform bugs and interface issues that pose problems to the effectiveness of services.● Create and maintain, detailed SOPs and training documents in NOC Confluence workspaces for overseas teams.● Lead weekly calls/share screens with India team to answer concerns and provide training on troubleshooting techniques. ● Create automation rules, custom reports and administer JIRA projects.

Burbank, Ca

Incident management, Maintain and troubleshoot Deluxe technology systems and provide solutions that focus on video on demand (VOD), digital asset management and digital distribution.● Resolve issues such as hardware failure, software bugs and incorrect metadata in XML’s● Monitor and maintain health of broadband catchers/servers● Document, maintain, test and deploy business rule XML codes for various Video On Demand and Over The Top workflows● Collaborate with partners in all steps of the Video On Demand supply chain● Assist the infrastructure and software development team to resolve day to day technical issues and report software bugs● Maintain health of satellite and terrestrial pitchers ● Create views, saved searches, wiki pages, Standard Operating Procedures (SOPs) for content workflows, troubleshooting and other operational aids for support personnel● Respond to trouble tickets, customer calls, monitoring alarms ● Document and enforce cable provider-specific rules for content

Cypress, Ca

Installed, maintained, configured and upgraded video encoding and audio normalization hardware systems. Encoded, HD and SD short/long form content to interlaced and progressive formats in Time Warner specifications. ● Deciphered tape deck error codes and addressed accordingly. ● Cleaned, repaired, and/or replaced internal components of Sony PVW-2800 and UVW-1800 BetaSP decks.● Troubleshot and resolved issues with Digital Rapids Stream Z encoders.● Configured networks ranging from A&E – VH1 on 76 Time Warner zones in Arris SkyVision software● Edited and trimed spots if needed in Final Cut Pro or Sony Vegas with clients approval● Uploaded ad schedule files to Time Warner affiliates (ATT, Verizon, DirecTV and DISH)● Checked 2500+ schedules files for missing breaks or empty schedules in UNIX to prevent loss of revenue● Retrieved verification files from Time Warner head-end machines and affiliates for run rate data● Troubleshoot and gathered data for any zones/networks with low run rates● Provided technical support to clients having trouble with upload site and content specifications

Santa Monica, Ca

A service of Time Warner Cable Media, Adlink is the answer to the challenge of audience fragmentation in Los Angeles. Adlink offers you precision targeting of an audience within a specific geography across multiple platforms and exclusive networks enabling you to increase the effectiveness of your media investment. Adlink reaches over 3.5 million households and has grown to become the nation's leading Interconnect capable of delivering 100,000 spots a day to 50+ insertable zones airing on 50+ cable networks.

Redding, Ca

Repaired, replaced and configured Encoder/Decoder cards on small market servers at head-end sites. Encoded content from BetaSP, Digi-Beta, MiniDV and DVD formats on SeaChange Argus encoders● Uploaded spots and ad schedules to SeaChange raids● Monitored all ad inserted networks for ad splice/cue tone timing● Provided support to clients and ad agencies for ad delivery methods● Provided support to Traffic Coordinators and Account Executives to expedite last minute content delivery● Assisted production crew on commercial shoots ● Demonstrated encoding procedures to new Account Executives to help them better understand the product they sell