Mario Muñoz Email & Phone Number

Mclean, Va, Us

Mclean, Va, Us

Mclean, Va, Us

Mclean, Va, Us

Rockville, Md, Us

I was initially brought into Dataprise as a Help Desk Account Manager but was able to use my experience and tenacity to grow it into a Business Operations Manager (BOM) position also. Through my position as a BOM I was able to help implement many industry wide best practices to increase efficiency and do more with less. Directly managing a team of 4 who are responsible for managing and maintaining 8 team's worth of clients and field engineers. Over course of 6+ months we were able to increased daily teams utilizations from 50% - 75% to 95% on regular basis. Other functions include ITIL v3 based practices to document and implement flow charts to increase effectiveness of preexisting methods. Other duties include being independent Account Manager of company's ad-hoc and Help Desk based only clients.

Reston, Virginia, Us

At Carahsoft we are a dual marketing and sales company working exclusively with government clients. In my position we assists our clients incorporate enterprise solutions. This is done through understanding the clients needs, finding the appropriate solutions offered by various vendors, and assisting the clients through the entire procurement process. In particular I assisted in the procurement process by also working with resellers to make sure they meet all the requirements set aside by the Government client contracts (SEWP, GSA, SMB...) in their quoting processes. We can also assist resellers work together to meet the requirements. For example if one reseller has preferred pricing but doesn't meet the bid requirements we can get them in contact with another reseller who does for a multi-tier quoting process. After the bidding process I would then assist with working alongside procurement offices to ensure proper deployment procedures and compliance with TLP, CLP, and ETLA contracts to name a few.

Tysons Corner, Va, Us

During my time as a Maintenance Renewal Analyst at MicroStrategy our team's primary focus was on the retention of existing contracts. This was done through carefully researching the previous years contract to see about spot-discounts available, over-distribution of licenses, and answer any concerns the clients may have. On top of that we explained the provisions and benefits of our current maintenance contracts. We drove maintenance renewal activities according to defined processes, procedures and systems. Additionally we monitored the funnel of expiring maintenance renewal agreements, contacts the customers at least 90 days prior to contact expiration, and provided proposal/quotes for the customer for the continuation of their support and products working alongside the account managers through entire process. Another primary focus was to monitor proposals/quotes outstanding to customers to ensure timely and accurate maintenance renewals are in place for all open agreements. We achieve a quoted renewal revenue and retention target on a quarterly basis.

My time at Geologic Solutions saw the company and myself grow exponentially. I was initially brought in as a 1st Tier Customer Support Specialist. In other words we were the first group that customers spoke to and if an issue arose that required more expertize we transferred the phone call to a 2nd Tier Support Specialist. In my first year I learned a tremendous amount about our products. This base foundation plus my enthusiastic personality is what led me to promotion to a 2nd Tier Support specialist in only my 2nd year. Additionally I was tasked with assisting other departments in creating new software and hardware lines for our company. I assisted in the development, testing, and eventual training of our internal staff on its many benefits. During my 2nd year at the company I was asked to go on several business trips traveling across the United States to meet with our clients as one of the faces of the company. These experiences all added up and when the company was bought out another company I was asked to move to the other company’s headquarters in Minnesota. After some time I decided to turn down the offer and remain in Virginia and pursue a degree at Virginia Tech.

B.A., Major: Political Science, Minor: Public Urban Affairs

Certificate, International Relations