Mario Mangini Email and Phone Number
Mario Mangini's Location
Las Vegas, Nevada, United States, United States
Mario Mangini's Contact Details
Mario Mangini work email
- Valid
- Valid
Mario Mangini personal email
n/a
Mario Mangini phone numbers
About Mario Mangini
Over 15 years of experience as a leader in hotel management, operations, telecommunications, and sales.Contact center professional and developer.Excellent communication and interpersonal skills.Skilled in handling multiple tasks and projects simultaneously.Proactive/Goal-oriented/Effective problem-solver/Organized/Motivated/Team Player/A Leader.
Mario Mangini's Current Company Details
Mario Mangini Work Experience Details
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Manager Of Food & Beverage AdministrationFontainebleau Las Vegas Mar 2023 - PresentLas Vegas, Nevada, United States
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Manager Of Food & BeverageThe Cosmopolitan Of Las Vegas Sep 2014 - Mar 2023Las Vegas, Nevada Area -
Contact Center Director, Resort ServicesThe Cosmopolitan Of Las Vegas Apr 2010 - Sep 2014Operational Director for the resort and casino's call center• Developed a multifaceted contact center that provided service and support to customers and employees. (Room/Spa/Dining/Box Office Reservations, VIP Services, Concierge, Resort Operators, and service centers).• Responsible for leading a team of over 140 professionals that provided over 20 different skills of luxury service. • The remote contact center handled an average of 7,000 calls a day.• Generated over 50,000,000 in revenue and over 250,000 service tickets each year.• Conversion of calls into revenue increased to over 22% while the average cost per call continuously lowered. • Organized call routing, voice talent, department call flows, agent set up, and technology for the entire company.• Provided consultation and training to department leaders.• Provided leadership, direction and support to a diverse team of managers, supervisors, agents and project managers.• Accountable for call handling metrics, budgets, P&L, service scores, employee training and development, procedures, reservation and phone systems.
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Tele-Services DirectorCaesars Palace Sep 2007 - Apr 2010•Developed a unique Tele-Services department over a short period of time that consisted of three consolidated call centers (Telecom, Emperors Express, and Leisure Concierge Services).•Converted a non-revenue generating call center into a concierge service that brings in over 1 million dollars in sales per month by working with preferred venders who pay commission.•Work in conjunction with the Directors and Vice Presidents of the hotel to create, implement, and maintain flawless service throughout the property. •Implemented daily conversion and agent performance reports that hold the agents accountable to the high call center standards, and service benchmarks.•Distribute daily, weekly and monthly call abandonment reports to the hotel executives and work with call center managers to perfect their service levels.•Train, develop, and coach the call center teams on sales techniques to bring in additional revenue.
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Restaurant Reservation ManagerCaesars Palace, Las Vegas Apr 2000 - Sep 2007•Created a successful reservation and sales department for food and beverage that specializes in cross selling the company's restaurant venues.•Responsible for interviewing, identifying and hiring the call center staff. •Accountable for maintaining the relationships with restaurant owners and managers to creatively promote, market, and sell the dining rooms.•Worked with software developers, restaurant owners, and executives to implement new reservation systems.•Programmed and maintained a reservation system that maximizes seating yield management.•Developed and implemented a successful dinner and show program for the Colosseum at Caesars Palace.•The first to implement a restaurant no show policy at a Las Vegas property that reduced the no show percentage from 20% to below 4%.•Researched and put together multiple reports for Food and Beverage executives that kept the property in line or above the competitors.
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Cafe Roma Assistant ManagerCaesars Palace, Las Vegas Aug 1999 - Apr 2000•Managed over 80 front of house employees.•Understood, trained and coached employees to comply with the Caesars Palace Food and Beverage policies and procedures. •Continuously communicated with the chef, cooks, servers, and busers to ensure a high level of service.•Responsible for scheduling, payroll, attendance, and vacation tracking of the staff.•Assisted with the daily set up and break down of the buffet.•Made contact with the each guest to ensure customers were satisfied with the quality of their meals and service.
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Restaurant Reservation SupervisorThe Phoenician Resort Jul 1998 - Aug 1999• Trained, developed, and supervised agents in proper customer service skills.• Responsible for maintaining full inventory in of elite dining rooms at a five star property.• Communicated and responsible for booking private dining events for high end customers.• Trained and developed all users on the restaurant reservation system.• Worked closely with various departments to promote and sell the restaurants. -
Reservation & ConciergeThe Phoenician Resort Sep 1997 - Jul 1998•Responsible for making room reservations and arranging leisure activities for guests during their stay such as dining, golf, spa, salon, cabana, and resort packages.•Responsible for up-selling and booking the resort to full capacity.•Processed corporate reservations from the central office.•Managed the room reservation rack and pre-assigned guest rooms for arrival.•Maintained relationships and confirmed reservations with travel agencies.
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Cafe & Ice Cream Parlor Line Cook & ServerThe Phoenician Resort Nov 1996 - Sep 1997•Served mixed drinks and food to restaurant guests.•Solely prepared meals to resort standards for the entire restaurant.•Made sure that kitchen was kept clean and food was dated and rotated properly.•Prepared mass quantities of food in the prep kitchen to be used for the day.•Trained new employees on the menu and service expectations.•Processed and controlled the costs daily food and beverage inventory.•Served high demand guests in a busy atmosphere•Responsible for placing orders and balancing a cashier bank.
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P.B.X./Telecom OperatorThe Phoenician Resort Apr 1996 - Nov 1996•Responsible for following five star standards while answering a high volume of incoming phone calls.•Managed personalized wake-up calls.•Responsible for accurate communication with hotel personnel via phone, radio, paging and complex voicemail system. •Managed myself on the overnight shift with no supervision.
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Telemarketing AgentAll Seasons Resorts, Phoenix Az Aug 1994 - Apr 1996•Responsible for booking guests on vacation ownership tours.•Made outbound calls and pre-qualifying guests for their tours.•Customized vacation packages that would attract Northern California and Arizona residents to visit Sedona, AZ and Tahoe, California.•Promoted to a position that allowed me to sign up potential guests of time-share owners or tours.
Mario Mangini Skills
Hospitality
Hospitality Management
Hospitality Industry
Hotels
Hotel Management
Food And Beverage
Customer Service
Restaurants
Resorts
Budgets
Frequently Asked Questions about Mario Mangini
What company does Mario Mangini work for?
Mario Mangini works for Fontainebleau Las Vegas
What is Mario Mangini's role at the current company?
Mario Mangini's current role is Manager of Food & Beverage Administration.
What is Mario Mangini's email address?
Mario Mangini's email address is ma****@****cox.net
What is Mario Mangini's direct phone number?
Mario Mangini's direct phone number is +170289*****
What skills is Mario Mangini known for?
Mario Mangini has skills like Hospitality, Hospitality Management, Hospitality Industry, Hotels, Hotel Management, Food And Beverage, Customer Service, Restaurants, Resorts, Budgets.
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Mario Mangini
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