Mario Marandi Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Noord-Holland, Nederland

Purmerend, North Holland, Netherlands

Het begeleiden van diverse doelgroepen die een afstand tot de arbeidsmarkt hebben.- Werkplan maken- Rapportage bijhouden- Ontwikkeling bijhouden via Dariuz- Maatwerk, we zijn tenslotte allemaal anders.

Purmerend, North Holland, Netherlands

Het begeleiden van mensen die een afstand hebben op de arbeidsmarkt, waarbij we het middel werk in zetten. Hierbij had ik een groep mensen op de afdeling Electra onder mijn hoede.

Het importeren en verkopen van Italiaanse producten. Deze kocht ik in bij de kleinere boeren en producenten.- Inkoop- Verkoop- Adminstratie- Klantencontact

Alkmaar, North Holland, Netherlands

Verantwoordelijk voor het implementeren van nieuwe klanten en het verbeteren van processen. De communicatie verbeteren tussen development en front desk- Software Testing- Processen- Klantcontactcentrum verbeteren

Amsterdam

In this role I am responsible for the implementation of the Intercompany netting system and the Continuous Linked Settlement software. For both products I will guide multinationals throughout the complete process until they are Live. I will advise the multinationals how they should use the system based upon their needs. The guidance is not only in relation to software but also other related items like contracts, corporate training, testing. So I will have to be detailed and will have to maintain the overall view with this end-to-end implementation.Responsibilities - Internal and External alignment of all stakeholders- Responsible for analyzing customer requirements, matching them to product capabilities and communicating when gaps exist- Responsible for setting up and documenting test requirements and results- Ensure all documentation is delivered before go live date. - Ensure that we meet the agreed go live date.

Amsterdam

In this role I was responsible for the 2nd line support of several Electronic Banking products in which we helped our clients with technical issues, and we would advise on how they could use their system better. Besides this role I was handling the implementation of the Intercompany netting product. In this process I was responsible for the end-to-end process meaning I was handling all aspects of the product. From setting up the test and production database to providing trainings, to make sure all contracts and Responsibilities- Responsible and accountable for the quality of specialist service including communication with clients as well as managing timelines and expectations- Responsible for creating and maintaining an excellent customer focused environment valued by clients for the friendliness, quality and pro-activeness- Responsible for analyzing customer requirements, matching them to product capabilities and communicating when gaps exist- Responsible for sharing client experience and feedback concerning the payment channels within the team , enabling a continuous development of the payment channels to improve the client experience

In this role I started as a netting officer where I was taking care of the normal question a client could have in regards to the netting product. In a short period of time I was the senior in the team meaning I was needed to the complex queries and to train the team. After 2 years I was asked to act as back up/ assistant manager, where I took ownership on the product from a client service perspective.Responsibilities:- Handling all Implementations from end to end- Handle an ensure resolution of all complex client queries received directly from the clients.- Analytical and swift in understanding the issues that come up during the Netting- Participate in evolving the product and services- Updating/Creating internal procedures

Main task was to resolve all cross border payments which have gone incorrect.Meaning you would have contact with the local branches, other banks and clients.I was mainly responsible for Italy where I had to make sure we would keep the list of outstanding a low as possible. Responsibilities: - Solve cross border payments which where executed incorrect.- Contact with other banks.- Contact with Service Quality Centre- To point out structural issues and try to solve them.- To make sure SLA’s where respected.

Verizon Business is one of the largest internet company world wide. I was working on the Customer service for Executive clients (top100). We where helping the top100 clients 24*7.Our main task was to manage the SLA’s with our technicians and local telecom company. The minor issues where solved by ourselvesResponsibilties:- Holding technicians and Local telecom to the SLA’s - Updating clients (top 100) on the status.- Improving client satisfaction- Training new colleagues

Vipre was a Transport Management company where we would handle parking issues for example. But we would also handle Projects where we would handle the transportation around a convention. I was responsible for the Amsterdam office and to create a sales team over the 3 offices in the Netherlands.Responsibilities:- Manager Amsterdam Office- Set up sales team- Provide sales training- Acquisition- Purchase- Handle projects.

Bayar was a cleaning company who wanted to build up a work agency. My job was in fact to make this happen. We wanted to be different in a way that we would already screen the people upfront maintaining high working standards. So that if being send to a client they would in 99% of the cases would be hired. We had clients like Praxis (Provence north Holland) where we would have people an all different levels. Despite the fact we where not the cheapest we still gain a lot of ground due to our approach.Responsibilities:- Set up work Agency- Acquisition- Looking and hiring people.- Marketing- Relationship management- Quality checks on objects in the cleaning business.- Sales training

Medamco is an organisation where we sold the product relationship management. We used the most general passion of client being football, tennis, Formula1 and Music (Concertgebouw). The idea of the product is that clients will bring their clients to these events to maintain their relationship. This went even up to providing their clients personalized magazines.Responsibilities: - Relationship management- Acquisition

My role was to solve problems on foreign payments. In this role I had a lot of contact with other banks and internal with other departments.Responsibilities:- Solve incorrect foreign payments - Contact with other banks - Contact with ABN AMRO front office

I.C.C was a telecommunication company where we sold business to business contracts so they could reduce there costs calling abroad. After half a year I set up a new department where we sold pre-paid mobile cards to local shops, within 1 year we had 7 people working full time on this. Responsibilities:- Set up mobile pre paid department- Purchase- Acquisition- Pricing- Managing- Marketing- Relationship management- Administration - Inventory

Hbo, Jobcoach

Education record

Education record

Education record