Mario Martinez Email & Phone Number

Supporting U.S Secretary of Defense Communications (SDC)

Joint Base Langley-Eustis, Va

• Install, support and maintains servers and other computer systems • Respond to service outages and interruptions to network operations • Administer server-based networked systems, distributed applications, network storage, messaging, and application monitoring • Serve as consultant for computer-based problems beyond the knowledge of Client Systems technicians

Washington D.C. Metro Area

• Configures, installs, and maintains IT users' desktop software and hardware• Installs and configures MobileIron for VPs and other executives to allow secure access to company data via mobile device.• Assists Network team in troubleshooting network connectivity for computers and all peripheral devices.• Uses SCCM to launch company image to an excess of 3,000 systems. • Employs Remote Desktop Protocol to provide support to all customers in the field• Creates and maintains user accounts and credentials within Windows Active Directory

Washington D.C. Metro Area

• Support deployment of PeopleSoft HCM 9.2 to all State Department global posts. • Troubleshoot system access errors and application software defects• Work with end-users to identify system inefficiencies and document technical specifications• Provide formal and informal mentoring to assist in the technical and business development of other associates and end users• Assist in developing best practices for processes and procedures during deployment.• Provide guidance and resources to end users in order to mitigate errors and resolve incidents.• Work with and assist Quality Assurance with test cases and testing

Arlington, Va

• Performing duties as an agent through TEKsystems.• Provide IT support to the Army National Guard.• Receive customer IT queries by multiple methods (phone, self-service)• Provide the necessary information in the ticket in the event the ticket is passed to another solver group• Triage and troubleshoot tickets submitted• Resolve trouble tickets while interacting with the user, First Call resolution (FCR) or escalate to other support entities• Provide customers with status of the ticket and serve as primary support• Give guidance to customers to resolve their issue and prevent recurrences of the issue to the best extend possible• Writing comprehensive diagnostic details in tickets after troubleshooting and triage activities

Norfolk, Virginia Area

- Provide general administrative support for the Maintenance Department including development/updating of the Maintenance Material Management Summary.- Maintain Log Books and Configuration Management log sets in an accurate and current status making appropriate entries when needed within Naval Aviation Logistics Command Management Information System(NALCOMIS).- Coordinate and conduct training for maintenance personnel in all facets of maintenance administration documentation and use of available data information.- Establish and maintain a Non-Technical Publication Library in order to distribute and track non-technical publications to appropriate sections.- Submit Aircraft Status and Engine Transaction Reports in an accurate and timely manner whenever the status of an aircraft or engine changes.- Supervise and develop the professional and personal growth of Marines in the work center, to include training, mentoring, and appropriate counseling.

Fort Belvoir, Va

• Performed duties as a VOIP technician through TEKsystems• Assisted in the replacement of all Cisco VOIP phones at Defense Logistics Agency offices at various military bases across the United States. • Deliver and install VOIP phones at employee work stations.• Ensure that VOIP phones are properly connected to the network via cat5e cable.• Provided excellent customer service to end users, onsite, resolving questions when utilizing new phone systems

Vienna, Va

• Maintain knowledge of current regulations and policies applicable in the mortgage industry.• Provide members excellent customer service by keeping them informed and updated on their application status.• Analyze data collected to determine whether it meets guidelines or if further documentation is required.• Responsible for ordering all third party requests.• Provide guidance on mortgage decisions to both DOD and military personnel• Review documents to prevent fraudulent activity.• Close on average fifteen loans monthly that amount to five million dollars.

• Coordinated monthly maintenance plans with upper management regarding maintenance programs and operational commitments.• Cooperated with other units to assess maintenance discrepancies along the flight line and provided permanent solutions for improvement.• Managed the preparation of records, reports, and schedules of aviation operations such as daily flight records, aircraft operational reports, daily flight, and training schedules.• Conducted quarterly audits of all lower tier aerial squadrons to verify accuracy of reporting.• Prepared daily spreadsheets on aviation maintenance and supply deficiencies.• Compiled and analyzed monthly flight data for over one hundred aircraft. • Provided accurate quarterly flight hour reports on an estimated $300 million worth of components.• Supervised the training of over twenty-five Marines.• Facilitated the assessment and documentation of department activities to deliver comprehensive and timely updates to senior leadership. • Maintained and developed positive business relationships with customer’s key personnel involved in or directly relevant to maintenance activity. • Secured compliance with standard Naval Aviation Maintenance procedures and a high level of readiness for the units through expert management and customer service delivery. • Observed strict adherence to safety regulations by maintaining clean and organized work environment.