Entertainment industry's screenwriting software leader• Work closely with cross-functional teams including marketing, support, sales, and development to identify and deliver innovative product solutions.• Responsible for developing release strategies and improving the existing portfolio by providing ongoing prioritization to development product roadmap.• Contribute to Agile processes such as backlog grooming and sprint planning.• Conduct extensive market research and competitive analysis to monitor the latest industry developments and competing products.• Define project scope, goals, and deliverables to align with company strategy and ensure commitments are met.• Work with marketing teams to develop marketing campaigns and sales enablement materials that effectively communicate the product's value proposition and benefits.• Manage Beta User Program by collecting and incorporating beta user feedback to continuously improve the product and ensure customer satisfaction.• Worked closely with the development team to ensure that the successful launch of a new software version was delivered on time and met all customer requirements that resulted in the highest NPS score of the product’s history

• Estimated, prioritized, planned, and coordinated testing activities to ensure that software products meet design specifications and quality standards.• Identified, recorded, documented, and tracked defects to ensure that they were addressed in a timely manner.• Collaborating with internal teams to identify system requirements and testing needs and ensuring that all testing activities were aligned with project objectives.• Investigated and troubleshot issues found during testing and worked with Software Engineers to update test cases based on discovered defects.• Conducted functional application and regression testing to ensure that products met quality standards.

One-on-one coaching providing customized guidance based on the client's screenwriting goals.

Privately owned, writer-centric storefront and ecommerce site dedicated to providing one-of-a-kind products and services aiming to aid with the artistic process.• Troubleshot computer support issues related to software downloading, installation, activation, and registration.• Maintained store website content, including copy, product, and inventory.• Built and strengthened customer relationships by providing responsive solutions to meet their needs.. • Hosted successful in-store events, such as product launches and book signings to promote brand awareness.• Developed personal relationships with vendors in an effort to identify, review, and acquire new inventory• Educated novice and experienced writers by leading individual writing consults. Sessions included: basic premise development, story structure, outlining, brainstorming, and formatting of students’ screenplays.