Mario Quezada's Location
Greater Phoenix Area, United States, United States
Mario Quezada's Contact Details
Mario Quezada work email
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Mario Quezada personal email
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Mario Quezada phone numbers
About Mario Quezada
Mario Quezada is a professional Information Technology Support Specialist with a great attitude! He's positive and encouraging to team members. Mario has advanced troubleshooting and problem-solving skills. He is versatile, able to diagnose and manage servers and network switches or basic PC repair including everything in between and beyond. Mario provides quick customer service with a smile to minimize workflow interruptions. He is quick to notice a potential problem, then offer and implement a solution even before becoming an issue. An essential component to your Information Technology team! He is able to achieve results alone or in a group environment and can handle fast-paced atmospheres. Well-versed in Microsoft products, hardware including PCs, printers, and scanners from manufacturers like HP, Dell, Lexmark, Xerox, and more. Knowledgeable on VoIP phone systems including Cisco to Shoretel transition, Grandstream phones and PBX, and configuring and deploying various other PBX solutions.
Mario Quezada Work Experience Details
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It Support SpecialistDine Brands Global Feb 2023 - PresentPasadena, California, UsBased in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar®, IHOP® and Fuzzy's Taco Shop® brands. With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. -
It Support SpecialistAkkodis Nov 2020 - Nov 2023Modis has become one of the world’s largest providers of information technology services and solutions by creating a culture where people and details are never averaged into a process. Modis is in the business of deploying human intellectual capital to help your organization meet its information technology goals. We do so by treating each human capital challenge as unique and every candidate as an individual. Our expertise is derived from 20 years of delivering world class IT staffing services to Fortune 1000 and mid-market companies in the US, Canada, and Europe. -
It System AdministratorBlueoptima Nov 2022 - Jan 2023London, England, GbBlueOptima’s vision is to become the global reference for the optimisation of the performance of SoftwareEngineers across all industries. We provide industry-leading objective metrics in software development. Weenable large organisations to deliver better software, faster and at lower cost, with technology that pushesthe limits of what has been done before.We are a global company which has consistently doubled in headcount and revenue YoY, with no externalinvestment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A totalnumber of 230+ employees from 34+ different nationalities and with over 25 languages spoken.We promote an open minded environment and encourage our employees to create their own success storyin this high performance environment.In this role, I am involved in assisting our Global IT team and in taking on several new initiatives toenhance and scale our applications, and to model, test, and capture performance bottlenecks and stabilityissues, at the application level, in a complex distributed environment. I work cross-functionallywith our global teams across BlueOptima to support and improve endpoint experience.- Support on-premise computer infrastructure such as business and development laptops/workstationsfor users in India and other locations.- Respond to and remediate infrastructure alarms, and user requests on various communicationchannels (i.e. Service Desk, Chats, etc.)- Help in continuous and ongoing refinement of internal processes, cost and operational efficiency.- Automate the automatable: identify and improve pain points and brittleness according to bestpractices.- Drive change in the organisation, ensure accurate IT standards and tools are implemented.- Facilitate the needs of internal teams and implement effective coordination between teams in the UK,India and Mexico. -
Tech Support Analyst IiJack In The Box Nov 2020 - Nov 2022San Diego, California, UsJack in the Box is an American fast-food restaurant chain founded February 21, 1951, by Robert O. Peterson in San Diego, California, where it is headquartered. The chain has over 2,200 locations, primarily serving the West Coast of the United States.POSITION SUMMARY: Responsible for providing technical IT support for moderately complex hardware and software incidents/issues and engages in problem resolution measures, ensuring that IT service availability and quality are continually maintained or increased. Serves as the secondary point of contact between users and staff. -
Information Technology SpecialistU.S. Department Of Veterans Affairs May 2019 - Nov 2020Washington, Dc, UsThe United States Department of Veterans Affairs (VA) is a federal Cabinet-level agency that provides near-comprehensive healthcare services to eligible military veterans at VA medical centers.- Resolving customer related technical software and hardware problems;- Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets;- Planning and delivery of IT customer support services;- Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.- Maintaining and updating system files necessary to control all aspects of system operations and access.- Performing other related duties and responsibilities as assigned/required. -
Information Technology ConsultantAbsolute Central Technologies Oct 2018 - May 2019The Absolute Care Managed Service Provider (MSP) provides proactive management of Information Technology (IT). This includes Servers, Workstations, Routers, Switches, VOIP, Backup Systems, Copiers, Printers, Phone Systems and much more.-Provide service and customer support during field visits or dispatches-Tie workflow to schedule-Manage all on-site installation, repair, maintenance, and test tasks-Diagnose errors or technical problems and determine proper solutions-Produce timely and detailed service reports-Document processes-Operate vehicle in a safe manner and use field automation systems-Follow all company’s filed procedures and protocols-Cooperate with the technical team and share information across the organization-Comprehend customer requirements and make appropriate recommendations/briefings-Build positive relationships with customers -
Technology Support AnalystAdelante Healthcare Jun 2018 - Oct 2018Phoenix, Arizona, UsAdelante Healthcare operates nine community health centers throughout Central Arizona which provide primary and preventative health care to more than 60,000 people each year. POSITION REPONSIBILITIES● Tier II support● Support audio/video equipment● Work with System Administrators and Senior Analysts on projects● Maintains currency of documentation, procedures, user-guides, etc. for end-user andTechnology Support and Innovation use of supported hardware, software, A/V, and services● Diagnose and resolve intermediate technical problems associated with computer hardwareand software by employing practical, methodical, critical-thinking skills● Recommend revision to procedures to enhance system performance● Remotely access PCs to resolve issues● Uses predefined computer images to image laptop and desktop computers● Works with Senior Analysts to help refine system images for imaging laptops and desktops● Physically access PCs, laptops, and printers● Prioritize daily work assignments and issues● Basic support of Apple and Android-based mobile devices● Troubleshoot basic end-point network issues● Maintain communication for all parties● Performs computer setup and tear down● Install new software or update existing software when directed● Install new hardware when directed● Assists with building training modules for Help Desk and Desktop Support● Perform computer account and maintenance including the processing of new hires, terminationsand user transfers● Transport, install, and maintain computer software and hardware.● Review computer system capabilities and make recommendations for changes● Report any unusual system deficiencies● Test new software and platforms● Monitor ticket queue and delegate tickets as they arrive to various departments within the organization -
Desktop Support Specialist IiMountain Park Health Center Mar 2016 - Jun 2018Phoenix, Az, UsMountain Park Health Center is a Non-profit, Community Healthcare Organization, that works to strengthen the communities we serve by providing access to affordable Healthcare.● Deploys and connects desktop workstations with associated peripherals and ensures functionality● Installs, updates, and supports Microsoft Windows 7 and 10, Apple iOS, and Android softwareenvironments both in-person and over the phone using screen sharing when applicable● Troubleshoots and repairs printers, scanners, label makers, VOIP phones, and mobile devices● Administers, adjusts, and removes user access utilizing Exchange and Active Directory Domain Service● Manages and inventories over 500 HP and Apple devices in Lansweeper and Sophos database● Travels to support 700 staff, management, and executives from 6 major and 3 satellite locations● Basic connection and troubleshooting of Cisco and Aruba routers, switches, and patch panels● Configured and rolled out new Help Desk interface (Vivantio); Provided training to 10+ technicians● Commended from many individuals including high level executives for quality and quickness of service -
Technical SupportMsi Solutions Dec 2015 - Mar 2016Phoenix, Az, UsMSI Solutions is a leading cloud services technology company, delivering hotel property technology and guest management solutions since 1990. Having delivered hospitality solutions to thousands of hotels and resorts throughout North America, we are one of the largest providers of fully integrated guest management systems, and leaders in cloud-based hotel property management systems.● Provided white-glove service to customers in a timely manner to minimize workflow interruption● Keeps detailed notes and communication on inventory, workflow, resolution, and follow-up● Assisted customers via telephone, chat, and email on issues in a professional and timely manner● Installed and updates software, drivers, patches, and updates including Sophos anti-virus, Java, Adobe -
Aviation Electronics TechnicianU.S. Coast Guard Oct 2008 - Oct 2015Washington, Dc, UsThe United States Coast Guard (USCG) is a branch of the United States Armed Forces and one of the country's seven active duty uniformed services. The Coast Guard is a maritime, military, multi-mission service unique among the U.S. military branches for having a maritime law enforcement mission (with jurisdiction in both domestic and international waters) and a federal regulatory agency mission as part of its mission set.● Tested and replaced system components as necessary while following published procedures to ensureproper operation while also communicating status of aircraft and maintenance progress to supervisor● Developed and published over 20 standard operating procedures for software and hardware issues● Provided training to current and new co-workers to provide a standardization of knowledge and skill● Documented technical issue and resolution using workstations running Microsoft Windows and OfficeSuite as well as various printers, scanners, cameras, and fax machines -
Certified Flight InstructorSilver State Helicopters Feb 2006 - Feb 2008Silver State Helicopters was a helicopter flight training, sight seeing tours and charter air operator. The company was founded in 1999 by Jerry Airola, flying Robinson R22 helicopters. Silver State Helicopters expanded rapidly and reported revenues of $40.7 million in 2005 and $78.1 million in 2006. -
Technical EditorIndata Corporation May 2007 - Jan 2008Tempe, Az, UsinData Corporation has been leading the trial presentation field for two decades with 90% of the AMLaw 200 firms using TrialDirector today. The powerful presentation tool has been used countless times in trials all over the world. Combined with TrialDirector, inData’s additional products and services run the gamut between video and text synchronization, transcript management, and trial consulting.
Mario Quezada Skills
Aviation Electronics
Avionics
Aircraft Systems
Aircraft Maintenance
Military Aviation
Military Operations
Security Clearance
Computer Proficiency
Customer Service
Sales
Organizational Leadership
Training
Microsoft Office
Operational Planning
Leadership
Military
Military Experience
Program Management
National Security
Dod
Mario Quezada Education Details
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American Military UniversityInformation Technology -
Silver State HelicoptersAviation
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Paradise Valley Community CollegeInformation Technology
Frequently Asked Questions about Mario Quezada
What company does Mario Quezada work for?
Mario Quezada works for Dine Brands Global
What is Mario Quezada's role at the current company?
Mario Quezada's current role is IT Professional & US Veteran.
What is Mario Quezada's email address?
Mario Quezada's email address is ma****@****ima.com
What is Mario Quezada's direct phone number?
Mario Quezada's direct phone number is +120226*****
What schools did Mario Quezada attend?
Mario Quezada attended American Military University, Silver State Helicopters, Paradise Valley Community College.
What are some of Mario Quezada's interests?
Mario Quezada has interest in Science And Technology, Children, Environment.
What skills is Mario Quezada known for?
Mario Quezada has skills like Aviation Electronics, Avionics, Aircraft Systems, Aircraft Maintenance, Military Aviation, Military Operations, Security Clearance, Computer Proficiency, Customer Service, Sales, Organizational Leadership, Training.
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