- Maintaining a positive, empathetic, and professional attitude towards customers at all times.- Diagnosing and solving the customer's problems in English.- Communicating effectively via email and chat with the company's customers- Understanding the company’s products so as to answer any questions or concerns- Coordinating effectively with peers and managers to enhance workflow optimization.- Contributing to a high-performance and friendly workplace culture

Assisted customers in average of two minutes by answering questions,responding to inquiries and handling call requests.• Achieved high satisfaction rating through proactive one-call resolutions ofcustomer issues.• Reduced downtime to support quality control, boost revenue and completeprojects on time and under budget.• Consistently maintained 96% customer service satisfaction ratings throughquality control• Assisted team leaders by providing status and performance reports to provideinformation on areas for improvement.• Investigated and resolved customer inquiries and complaints quickly.• Met all customer call guidelines including service levels, handle time andproductivity.• Reviewed reports and individual transactions which appeared suspicious touncover possible fraudulent activity.• Contacted customers directly to notify of fraudulent activity and minimizeimpacts.• Provided exemplary level of customer service to all individuals, includingclients and company personnel.• Summarized all key information regarding investigation into detailed report fordelivery to client.• Interviewed witnesses thoroughly, asking appropriate questions to ascertaincritical details about each case.• Investigated cases of insurance and credit card fraud, which involved upwardsof $1000 per case.• Maintained energy and enthusiasm in fast-paced environment.• Used critical thinking to break down problems, evaluate solutions and makedecisions.• Adhered to company policies and scripts to consistently achieve call-time andquality standards.• Learned and maintained in-depth understanding of product information,providing knowledgeable responses to diverse questions.• Resolved concerns with products or services to help with retention and drivesales.