Marion Daniel Email & Phone Number

Los Angeles, Ca, Us

Northridge, Ca

Experienced as a lead sales associate, expanding new and existing customer basePrepared and maintained documents, contracts, correspondence and project management notes for files and client recordsExcellent customer serviceStrong sales skills and experienceAbility to overcome sales objections and close over the phone• Responsible for running Team and Company Day-to Day• Managed marketing, sales, accounting, finance• Consumer Trends Analysis • Project Coordination • Team Collaboration • Proven Organizational Skills • Up-selling, Cross-selling, Value added Sales • Contract Negotiations • Client Relation Management • Microsoft Office (Word, PowerPoint, Excel) • Excellent Verbal & Written Communication Skills • Administrative Skills • DocumePowerBI, Tableau, GitHub, AWSntation Input • Exceptional Punctuality •Strong sales skills and experience• Ability to overcome sales objections and close over the phone• Mac OS (10+ years)• Human Resource• Interview• Strong Sales Experience (10+ years)• Bilingual• HR Sourcing• Performance Management• CRM Software (8 years)• Office Management (6 years)• Management (6 years)• Employee Orientation• Interviewing• Customer Relationship Management• Account Management (7 years)• Property management• Spanish• Google Suite• Research• IT project management (Less than 1 year)• Learning technology (Less than 1 year)• Software troubleshooting (Less than 1 year)• Java• Windows• Technical Support• Microsoft Windows ServerExperience with Agile, SQL, JAVA, Jira, PowerBL,Tabluae, GitHub and AWS, Ensured FISMA and SOX compliance

Long Beach, California, United States

• Followed defined processes and procedures where they exist and suggested the creation/improvement where needed.• Worked closely with the technical manager to resolve issues that affected the overall organization.• In-depth testing on various platforms to determine the root cause.• Collaborated with vendors such as Microsoft, Apple, and Konica Minolta to troubleshoot issues.• Coordinated and facilitated staff meetings to touch on any staff concerns and provide resolution and preventative tactics for further issues.• Provided technical expertise to junior Techs on the team.• Developed, enforced, and maintained knowledge of company workstations, software, standards, and policies and procedures. Repaired complex hardware and software issues, working with vendors when necessary.• Responded to assigned customer-initiated incidents with any staff to address and de-escalate and conclude with a resolution.• Accurately documented actions taken by employees. Resolved incidents and completed tasks associated with concerns; Followed up on complaints to ensure customer satisfaction.• Provided Endpoint Support operations support for the Solution Bar and escalated incidents.• Correctly update asset management system as necessary.• Identified causes for customer dissatisfaction and recommended improvements.• Collaborated with Service Desk and other teams to resolve incidents.• Assisted with special projects as needed.