Marion E. Shell Email & Phone Number

Jacksonville, Ar, Us

Little Rock, Arkansas, United States

• HQ focal point for all cyberspace operations and planning. Assures wartime training and readiness of cyberspace personnel• Interfaces directly with other cyberspace stakeholders to include those at HHQ• Oversees unit training program management, standardization and evaluation/quality assurance, reporting and analysis, and policy guidance functions• Provides network control center capability, including call center services, network management, server administration and network cybersecurity services• Enables knowledge management through such services as records management, forms, publications, content and collaboration management, workflow, and electronic communications management• Supervises operations on unclassified and secure voice, data and radio frequency networks including associated infrastructure and assets for which the HQ has responsibility• Manages activities related to HQ Command, Control, Communications and Computers systems planning• Plans support, including mobility/deployment planning, spectrum management, strategic planning and requirements analysis; • Directs implementation, including architectures, integration, direction and standards; resources, including budgeting and billing; and human resources/functional management, including agreements and contract management. • Responsible for HQ cybersecurity programs (Communications Security, Computer Security, Emission Security, Spectrum Information Assurance). • Conducts functional mission analysis to identify HQ mission dependencies on cyberspace and provide mission assurance• Directs postal operations and management in overseas locations

Ramstein Air Base, Rhineland-Palatinate, Germany

• Galvanizes 23 career specialties, 7 departments and 360 personnel into close-knit rapid mobility communications team in a moments notice. Establish initial secure/non-secure video, data, and voice capabilities • Provides oversight of production and maintenance activities for over $100 million dollars in deployable communications equipment in order to support worldwide contingencies, disaster relief missions, and coalition war-fighter missions• Monitors compliance for work-center self-sufficiency and unit compliance with multiple organizations and higher headquarters programs to include self-inspection, corrosion control, electrostatic discharge management, technical order management, and training evaluations

Mons, Walloon Region, Belgium

• Directs 57 international personnel 4 departments on all technical services including system monitoring and management, consulting, project management, computer operations, telecommunications and compliance solutions • Designs and implements an ITIL based service management framework for Incident, Request, Problem, Change and Service Level Management• Ensures call center/help desk follow ITIL standards and reported monthly metrics and statistics to executive management• Utilized ITIL framework to focus on customer service, viable service levels, and customer feedback and quality metrics• Implements Governance, Risk and Compliance technology solutions which automates and governs risk management competencies • Identifies system deficiencies, recommends and implements solutions including cloud migrations• Explores new technologies for future planning and potential implementations, Interfaces with industry on information management and information technology matters• Managed infrastructure delivery service technical experts utilizing project management methodologies to implement solutions across verticals of the infrastructure organization• Liaises with business units to support existing systems, enhancements, and business process development• Implements strategic solutions to address Content Management, Data Retention and Disaster Recovery to protect the critical information• Researches and evaluates business performance metrics in accordance with established benchmarks, and proactively identified areas for process improvement• Serves as the Security Specialist managing the organization's security program (Personnel Security, Information Security, Industrial Security Management)

Nellis Afb, Nevada, United States

• Manages activities related to HQ Command, Control, Communications and Computers systems planning• Plans support, including mobility/deployment planning, spectrum management, strategic planning and requirements analysis; • Directs implementation, including architectures, integration, direction and standards; resources, including budgeting and billing; and human resources/functional management, including agreements and contract management • Responsible for HQ cybersecurity programs (Communications Security, Computer Security, Emission Security, Spectrum Information Assurance). • Conducts functional mission analysis to identify HQ mission dependencies on cyberspace and provide mission assurance• Directs postal operations and management in overseas locations

Nellis Afb, Nevada, United States

• Directs and controls communications, computer and information management capabilities supporting joint missions & international missions• Leads cross-functional call center and client support technicians• Provides level-1 and level-2 technical support multiple customers. Delivered technical assistance ranging from network account access to resolving hardware malfunctions• Administers land mobile radio and cellular telephone equipment management

Masters Of Science Information Technology Management

Bachelor Of Applied Science - Basc, Management Information Systems, General

Minor-Management Studies

Associate Of Arts - Aa, Computer And Information Sciences And Support Services

Associate Of Arts And Sciences - Aas, Information Resources Management