Marion E. Shell Email & Phone Number

Little Rock, Arkansas, United States

• HQ focal point for all cyberspace operations and planning. Assures wartime training and readiness of cyberspace personnel
• Interfaces directly with other cyberspace stakeholders to include those at HHQ
• Oversees unit training program management, standardization and evaluation/quality assurance, reporting and analysis, and policy guidance functions
• Provides network control center capability, including call center services, network management, server administration and network cybersecurity services
• Enables knowledge management through such services as records management, forms, publications, content and collaboration management, workflow, and electronic communications management
• Supervises operations on unclassified and secure voice, data and radio frequency networks including associated infrastructure and assets for which the HQ has responsibility

Ramstein Air Base, Rhineland-Palatinate, Germany

• Galvanizes 23 career specialties, 7 departments and 360 personnel into close-knit rapid mobility communications team in a moments notice. Establish initial secure/non-secure video, data, and voice capabilities
• Provides oversight of production and maintenance activities for over $100 million dollars in deployable communications equipment in order to support worldwide contingencies, disaster relief missions, and coalition.
• Monitors compliance for work-center self-sufficiency and unit compliance with multiple organizations and higher headquarters programs to include self-inspection, corrosion control, electrostatic discharge management.

Mons, Walloon Region, Belgium

• Directs 57 international personnel 4 departments on all technical services including system monitoring and management, consulting, project management, computer operations, telecommunications and compliance solutions
• Designs and implements an ITIL based service management framework for Incident, Request, Problem, Change and Service Level Management
• Ensures call center/help desk follow ITIL standards and reported monthly metrics and statistics to executive management
• Utilized ITIL framework to focus on customer service, viable service levels, and customer feedback and quality metrics
• Implements Governance, Risk and Compliance technology solutions which automates and governs risk management competencies
• Identifies system deficiencies, recommends and implements solutions including cloud migrations

Nellis AFB, Nevada, United States

• Manages activities related to HQ Command, Control, Communications and Computers systems planning
• Plans support, including mobility/deployment planning, spectrum management, strategic planning and requirements analysis;
• Directs implementation, including architectures, integration, direction and standards; resources, including budgeting and billing; and human resources/functional management, including agreements and contract management
• Responsible for HQ cybersecurity programs (Communications Security, Computer Security, Emission Security, Spectrum Information Assurance).
• Conducts functional mission analysis to identify HQ mission dependencies on cyberspace and provide mission assurance
• Directs postal operations and management in overseas locations

Nellis AFB, Nevada, United States

• Directs and controls communications, computer and information management capabilities supporting joint missions & international missions
• Leads cross-functional call center and client support technicians
• Provides level-1 and level-2 technical support multiple customers. Delivered technical assistance ranging from network account access to resolving hardware malfunctions
• Administers land mobile radio and cellular telephone equipment management

Masters Of Science Information Technology Management

Bachelor Of Applied Science - Basc, Management Information Systems, General

Minor-Management Studies

Associate Of Arts - Aa, Computer And Information Sciences And Support Services

Associate Of Arts And Sciences - Aas, Information Resources Management