Developed and directed all Transportation Gateway Programs as part of Metro’s Career Pathway Initiative, to include: (i.e. Transportation Career Academy Program, Metro Internship Program, Entry-Level Trainee Program, Rail Technical Training Program and the Joint Apprenticeship Committee Pre-Apprenticeship Program, etc.). Direct and facilitated and integrated with Metro’s Next Generation Program functions to promote youth engagement (i.e. E3, Women & Girls Governance Council, Girls Build LA, APTA Transportation Day, Orange County WTS Transportation Day, Transportation School Ground-Breaking, and the Davinci Art School Next Gen Study Project, etc.) and On-the-Job Training for Bus/Rail Incumbent Workers, etc. Worked with internal/external stakeholders to design, develop and implement programs to attract, retain and train the next generation of transportation professionals (Metro’s Employer’s Roundtable Panel, In-Service Training Sessions for all Transportation Gateway Programs, E3 Advisory Committee, Workforce Development Advisory Committee, Win-LA and Metro’s Emerging Professional Association, etc.).• Wrote and prepared Management Reports (i.e. Read Ahead documents for Second Chance, Verbum Dei High School, Tierra Del Sol Foundation, and COMTO City Intern Program to monitor progress and for Sr. Management and OCEO approval, etc.)• Prepared Memorandum of Understanding agreements with external stakeholders to include: Rail Technical Training, Tierra Del Sol Foundation, Verbum Dei High School and COMTO City Internship Programs.• Drafted and prepared Talent Development-SWP units 1M annual budget for Sr. Management approval• Worked with internal/external stakeholders to generate revenue to support all Transportation Gateway Programs• Facilitate and prepared power point presentations to outreach to various high school and college career/job fairs, Faith Leader Meetings and American Job Centers to promote and advertise LA Metro’s Career Pathway Program Initiative

Directs the Organizational Development and Training Department and collaborated with Sr. Executive Management to design/develop an agency-wide strategic planning initiative. Maintained and developed all management and employee development training curriculums, computer software training programs, the Learning Resource Center and multi-media materials. Functioned as an internal advisor to the Executive Management Team and facilitated agency-wide change management initiatives, to include: Individual Performance Plans, Pay-for-Performance, Climate Surveys, Team Building, Tuition Assistance Programs and procuring external consultants. Conducted an agency-wide training needs analysis for approximately 9,000+ culturally diverse employees and implemented new business initiatives, as required:• Project Manager and award recipient for FTA’s: Innovative Transit Workforce Development Grant 2011-2013, “Metro University: Developing the Next Generation of Transportation Professionals”• Wrote and prepared Board Reports for as required to implement policy changes and program support• Directed and managed over 100 seminars/workshops on a quarterly basis serving union and non-union work environments• Developed, facilitated, and managed Metro’s Transportation Leadership Academy Program developed by UCLA for 20 - 30 nominated and selected non-contract employees who were trained annually to become the next generation of Metro’s transportation professionals • Directed and lead on-going agency-wide program initiatives to update and improve training curriculum, instructional technology and training skills of employees who provide training across all Metro departments via an agency-wide Metro Training Council• Established alliances with the following organizations (i.e. American Public Transportation Association, National Transit Institute, Southern California Transit Training Consortium, and the Transportation Research Board, etc.)

Developed and implemented a quality assurance and internal control program for Septa’s Rail Subway/Elevated Division to include three separate rail lines (e.g. Blue, Green and Orange Lines). Executed a process for correcting system-wide inefficiencies, more specifically:• Established a Customer Satisfaction Advisory Committee comprised of 50 transit riders who monitored and rated rail operations on a daily basis• Increased the rider report card overall customer satisfaction rating from C- to B-• Designed and implemented a database system to track system-wide deficiencies and maintained a 48-hour turnaround time for implementing correction actions• Managed facility and line maintenance, product identification and tractability, equipment and plant inspections, conducted quality assurance audits, training and implemented corrective actions, when required• Acted as the ADA compliance officer for Rail Operations• Convened and facilitated Rail Management Team meetings to identify best practices to improve operational effectiveness

Lead large-scale change initiatives and acted as an internal consultant to senior management and procured external consultants in a variety of human resources and management development areas:• Implemented an agency-wide performance appraisal program as part of the organization’s performance management process• Championed three annual employee climate surveys to measure employee morale and overall job satisfaction• Led and delivered agency-wide management development programs to promote tactical management decisions for approximately 1500 managers• Facilitated team building retreats, lead work process improvement and organizational development interventions, utilizing focus groups, ad hoc committees and conducted one-on-one confidential interviews for approximately 2500 employees• Identified performance measurements to comply with strategic business objectives (i.e. vision, mission, and guiding principles) via monthly management reporting

Directed and managed fifteen (15) vendor contracts totaling $2M dollars in federal, state, and local funding for aging services programs. Managed Delaware County’s Aging Services contracts and two (2) food service vendor contracts to comply with federal, state and local mandates. Conducted weekly on-site monitoring to determine and identify areas not in compliance with legislative requirements.

Lead instructor for the university’s job employability program for approximately 350 unemployed adults, to include (core competency identification and resume writing). Led a career counseling program for approximately 150 high school students who participated in the university’s equal opportunity program(s) and who required educational, vocational and academic counseling per federal, state and college matriculation guidelines.