Marion Minto Email & Phone Number

Mississauga, Ontario, Canada

• Reporting to the CEO & HR Director/HR Counsel, core responsibilities include HR Confidential Documentation and Records Management, HR Information & Reporting, HRIS (Bamboo) Administration, Payroll, Employee On-boarding.
• Re-design and fully document numerous HR procedures, including employee on-boarding, payroll, HRIS and Workplace by Facebook administration and training binder compliance requirements.
• Conduct a complete audit, data scrub and update significantly incomplete HR files (manual and electronic), HRIS (Bamboo) records and Quality Assurance training records, including communicating and meeting with over 200.
• Improvements and Maintenance of HRIS System
• Accurately prepare semi-monthly Payroll package for submission to Finance
• Responsible for On-boarding more than 270+ new employees to date with revised process resulting in improved employee experience and 100% compliance with HR and Quality Assurance documentation requirements.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Etobicoke

Ontario, Canada

Jamaica

• Developed & established the Training Department by selecting a team of individuals whose primary focus was to restructure, coordinate training records, and implemented various training for all departments based on the.
• Design and implemented certifications for all attendees, maintained accurate records for all training and certification of employees with precise attention to detail.
• In charge of all internal and external audits by streamlining the audit process, preparing documentation, identifying resolutions of discrepancies in order to ensure audit standards were met.
• Modified where necessary, all company-wide policies to ensure compliance with the Ministry of Labour.
• Acted as a liaison between management and union to maintain smooth and open communication, resulting in reduced absenteeism and increased on time performance.
• Coordinated quarterly team meetings on the work environment, explored issues and made recommendations.

Jamaica

• Accountable for recruitment and selection, training, on-boarding, off-boarding and performance appraisals.
• Improved customer service standards which led to three (3) consecutive years of receiving outstanding “Customer Service Award” locally and internationally.
• Improved station’s success in its auditing process and execution by 85%.
• Implemented company policies and establishing priorities.
• Created, designed, and implemented training manuals for all operational functions including customer service, baggage processing, Airport clearance, operational staff, emergency planning, successful audit process.
• Developed and implemented monthly staff incentives that increased in customer service performance by 90%.

Jamaica

• Responsible for recruitment and selection, orientation and onboarding, training, performance appraisal.
• Management of four stores in three parishes of up to 13 employees.
• Administered payroll data collection and submission of all managed locations.
• Received the best Customer Service Award for delivery by conceptualization and implementation of handset replacements, refreshments, and newly designed customer seating arrangement.
• Achieved increase in sales revenue by the facilitation and encouragement of set target goals for staff via motivation and multifarious rewards for accomplishments.
• Implementation of redesigned administrative structure which was also adopted in the head office.

Jamaica

• Managed all aspects of staffing island-wide, including hiring and terminating, reinforcement of company's rules and regulations.
• Motivated and enhanced employees’ capabilities and implemented various training across the board.
• Assisted General Manager in the organization of stock control.
• Ensured Government guidelines were adhered to whilst meeting the organizational expectations.

Jamaica & Trinidad

• Directed the business operations island-wide, both in Jamaica and Trinidad & Tobago.
• Organized all Human Resource and Payroll Administration.
• Established and coordinated promotional programs that improved sales of the Joyst program by 60% locally and internationally.
• Coordinated both local and international employments for college/university students locally and overseas.
• Revitalized the Trinidad and Tobago’s office by reestablishing embassy’s connection, schools' connections, sales and promotion of the program.
• Liaisoned with personnel from British High Commission, United States Embassy and the Canadian, High Commission, to establish visa entries for students.

Business Administration Program

Postgraduate Certificate, Human Resources Management/Personnel Administration, General, Graduated

Activities and Societies: Sheridan ToastmastersRecruitment and Selection Human Resource Administration Compensation Administration.

Diploma In Teaching Education, Education/Teaching Of Individuals In Secondary Programs, Graduated