Director Of Operations And Client Relations
CurrentClient Relations- Handle all new Papellerie inquiries - in person and online- File and coordinates the drafting of client contracts- Serve as liaison for Client Contracts and Proposals- Maintain Client Database and Master Clientele List; updating as needed- Generate all project schedules and prepares them for the designer - Maintain Client Schedule OverviewBusiness Operations- Staff projects - being sure to match project with relevant expertise of each staff member- Maintain and provide updates to creative director on staff workload to ensure staff member work is evenly distributed throughout the creative team.- Maintain record keeping of all ongoing projects and pending projects, which includes matching client budgets and needs with the work of each designer. In addition, allocate hours of each project for designer so that order may be profitable.- Estimate the profit margins on a new project, and then comparing to actual billed costs- Handle all invoicing- Draft summaries of company highlights and needs weekly- Maintain and update current budget, as needed, as well as maintain records in order to match with past years’ and project budget for the following fiscal year.- Review overall finances and profit margins of the company- Accuracy of crosschecking client budgets with client spending and project costs.- Process development within the company to improve workflow and communicationHuman Resources- Maintains a record of all Human Resources matter - Staff liaison to Creative director, including training issuesBusiness Development - Developed business plan for new business venture related to Papellerie- Established pricing for new template line based on quote received from vendor- Ensure profit margins of the new venture