Marion Boeck Email & Phone Number

• Worked cross-functionally with the HR team and external vendors to execute employee accommodations by supporting workplace modifications (e.g. ergonomic equipment, desk relocation, etc.) and assistive technology (e.g..
• Supported accessibility programs by consulting with employees globally via email or phone to identify solutions to eliminate barriers at work, resulting in better work productivity in the office and at employees’ home.
• Delivered monthly metrics in all program areas; successfully measured the number of ergonomic assessments provided, maternity requests, incidents recorded, COVID cases reported, etc., to provide to leadership
• Conducted onboarding training for new team members on the global inbox, ergonomic assessments, maternity assessment reports, client inquiries, emerging health concerns, etc., which ensured individuals were well-versed.
• Assisted with managing day-to-day operations of the Health & Safety team, which included managing the Ergonomics program to ensure the health and well-being of employees in the office and at home
• Supported risk management programs including maternity risk assessments, work experience and intern assessments, ergonomics, and the monitoring of emerging health concerns

Wilmington, Delaware, United States

• Managed the transition of the outsourced Chubb Ergonomics Program to JLL supporting client cost saving initiatives
• Trained new JLL regional specialists on the Ergonomics Program to regionalize and streamline the program and better meet the client’s needs
• Provide oversight of the end to end Ergonomics Program, supporting both employee and operational inquiries while managing centralized program operations and reporting
• Manage client inquiries, RFP requests, and sustainability questionnaires to support the client's overall response from a health, safety and environmental perspective
• Supporting internal client risk management programs including maternity risk assessments, work experience and intern assessments, chemical management program, emerging health concerns reporting, and workplace injury.
• Contribute to overall global program operations including creating reports and standard operating procedures, invoice management, administration of the global mailbox, and other processes as needed (e.g. COVID-19 case.

Wilmington, Delaware, United States

• Appointed client liaison representing Chubb and managing the client’s Ergonomics Program
• Provided oversight and management for the end to end ergonomic program including employee intake, assessment / review, onsite assessment coordination and reporting, and billing
• Consulted on ergonomic equipment best practices and managed specialty ordering
• Completed quality assurance reviews and data entry of ergonomic assessment reports
• Oversaw the day to day ergonomic work orders in the client’s integrated workplace management system including employee outreach and troubleshooting
• Partnered with the Facilities Management Team and Human Resources to facilitate equipment installation, work environment changes and the implementation of special accommodations

Naperville, Illinois

• Handle a file load of over 1300 cases while using multiple programs and maintaining time management
• Telephone and written correspondence with personal injury attorneys, insurance adjusters, and patients who are involved in motor vehicle accidents, product liability cases, premise commercial claims, restitution.
• Document conversations and correspondence delivered by attorneys, insurance adjusters and patients concerning open cases and files needing to be opened for new dates of accident
• Recover payments for accident related treatments made by health plan from bodily injury, underinsured, uninsured, medical payments and personal injury protection policies, premises, commercial settlements, as well as.
• Review policy language and federal case law to determine the rights of recovery available to each healthcare plan
• Negotiate and argue case law with attorneys to recover lien amounts at the maximum profitability for clients

Tempe, AZ

• Work with customers to resolve inquiries and provide troubleshooting assistance
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
• Maintain a high level of world class customer service/professionalism to a wide range of customers for four different clients
• Navigate through multiple computer applications with speed and accuracy, as well as document information in multiple systems
• Handle escalated calls and customer service issues to the satisfaction of all parties
• Manage email inbox & chat regarding issues/concerns customers are having, as well as other duties the manager has assigned to get done in a timely manner

Wheaton, Illinois

Naperville, IL