Marion Boeck Email & Phone Number

Philadelphia, Pa, Us

• Worked cross-functionally with the HR team and external vendors to execute employee accommodations by supporting workplace modifications (e.g. ergonomic equipment, desk relocation, etc.) and assistive technology (e.g. noise cancelling headphones, mind mapping tools, speech-to-text software, etc.)• Supported accessibility programs by consulting with employees globally via email or phone to identify solutions to eliminate barriers at work, resulting in better work productivity in the office and at employees’ home workstations • Delivered monthly metrics in all program areas; successfully measured the number of ergonomic assessments provided, maternity requests, incidents recorded, COVID cases reported, etc., to provide to leadership• Conducted onboarding training for new team members on the global inbox, ergonomic assessments, maternity assessment reports, client inquiries, emerging health concerns, etc., which ensured individuals were well-versed with all program areas within 6-8 weeks• Assisted with managing day-to-day operations of the Health & Safety team, which included managing the Ergonomics program to ensure the health and well-being of employees in the office and at home• Supported risk management programs including maternity risk assessments, work experience and intern assessments, ergonomics, and the monitoring of emerging health concerns • Reviewed COVID-19 cases submitted through internal form (e.g. positive test results, close contact of someone who tested positive) and called the employee affected to confirm case details, conduct contact tracing if required, and provide return to office protocol• Managed employee inquiry mailbox to support questions about onsite and travel benefits and services, health and well-being inquiries, client inquiries, and RFP requests; urgent requests with an SLA of two hours and standard inquiries with an SLA of 24 hours

Wilmington, Delaware, United States

• Managed the transition of the outsourced Chubb Ergonomics Program to JLL supporting client cost saving initiatives• Trained new JLL regional specialists on the Ergonomics Program to regionalize and streamline the program and better meet the client’s needs• Provide oversight of the end to end Ergonomics Program, supporting both employee and operational inquiries while managing centralized program operations and reporting• Manage client inquiries, RFP requests, and sustainability questionnaires to support the client's overall response from a health, safety and environmental perspective• Supporting internal client risk management programs including maternity risk assessments, work experience and intern assessments, chemical management program, emerging health concerns reporting, and workplace injury and illness analysis• Contribute to overall global program operations including creating reports and standard operating procedures, invoice management, administration of the global mailbox, and other processes as needed (e.g. COVID-19 case management)

Wilmington, Delaware, United States

• Appointed client liaison representing Chubb and managing the client’s Ergonomics Program• Provided oversight and management for the end to end ergonomic program including employee intake, assessment / review, onsite assessment coordination and reporting, and billing• Consulted on ergonomic equipment best practices and managed specialty ordering• Completed quality assurance reviews and data entry of ergonomic assessment reports• Oversaw the day to day ergonomic work orders in the client’s integrated workplace management system including employee outreach and troubleshooting• Partnered with the Facilities Management Team and Human Resources to facilitate equipment installation, work environment changes and the implementation of special accommodations• Supported the global first aid and AED (automated external defibrillator) programs including class coordination and equipment sourcing

Naperville, Illinois

• Handle a file load of over 1300 cases while using multiple programs and maintaining time management• Telephone and written correspondence with personal injury attorneys, insurance adjusters, and patients who are involved in motor vehicle accidents, product liability cases, premise commercial claims, restitution claims, etc.• Document conversations and correspondence delivered by attorneys, insurance adjusters and patients concerning open cases and files needing to be opened for new dates of accident• Recover payments for accident related treatments made by health plan from bodily injury, underinsured, uninsured, medical payments and personal injury protection policies, premises, commercial settlements, as well as any other settlement received for an injury caused by potential tort feasers• Review policy language and federal case law to determine the rights of recovery available to each healthcare plan• Negotiate and argue case law with attorneys to recover lien amounts at the maximum profitability for clients• Pursue refunds of overpayments made to providers that patients received treatments from• Possess thorough working knowledge of applicable state and federal case law in regards to ERISA (Employee Retirement Income Security Act of 1974), recovery, and subrogation• Utilize and understand diagnostic codes and procedure codes to determine if treatments received are accident related

Tempe, Az

• Work with customers to resolve inquiries and provide troubleshooting assistance • Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals• Maintain a high level of world class customer service/professionalism to a wide range of customers for four different clients• Navigate through multiple computer applications with speed and accuracy, as well as document information in multiple systems• Handle escalated calls and customer service issues to the satisfaction of all parties• Manage email inbox & chat regarding issues/concerns customers are having, as well as other duties the manager has assigned to get done in a timely manner• Generate monthly reports of emails coming through and create a report regarding the overall quantity for the month

Wheaton, Illinois

Naperville, Il