Marion Duplaix Email & Phone Number

Montréal, Québec, Canada

My responsibility is to document and promote MEDFAR’s products. I am involved in multiple aspects of the company’s customer success projects:Knowledge BaseDocumenting and updating technical articles for all product developments;Creating short overview videos for new features on products;Building reports on content views;Maintaining the Knowledge Base and updating it, based on MEDFAR’s needs.Digital AdoptionIntegrating a Digital Adoption Solution into the EMR;Configuring, designing and maintaining digital solutions;Implementing in-app courses combining articles, videos and digital solutions;Coordinating with other departments to support their campaigns;Building reports and analyzing adoption metrics.Production ToolCreating and maintaining production tools and processes to organise day to day tasks;Supporting other teams by sharing my expertise in building processes.Implementing new digital technologies (WalkMe) to optimise internal productivity and automate client onboarding.

Région De Montréal, Canada

Born from my passion for design, Emdee is my way of fully expressing my lively and creative mind.After studying Interior design, it felt I wasn't able to exploit all the ideas I had. So I decided to study Textile design in order to free myself from what is already existent and go a step further in my designs.Emdee combines my two fields of study to offer an original and customized living space to my clients. Creating a curtain, a throw, a pillow or painting a pattern on a wall are some ways I use to achieve uniqueness.

Région De Montréal, Canada

The objective as an interior designer is to have my clients get to the root of what they want to ensure their entire statisfaction. This can be very difficult for them to express. So I guide them through the process and explain the choices I make to ensure their satisfaction.Providing different options with 2D and 3D plans, sketches or drawings.Choosing adequate colour palettes, patterns, furniture and decorative accents.

Montréal, Québec, Canada

My responsibility was to own the company’s relationship with its customers and ensure successful stories. I was involved in all aspects of the company : Marketing : Assisting clients with their content, campaigns and analysis of their data; Providing remote training and demos of our softwares; Accounting : Creating estimates, invoices and receiving payments from clients and contractors; Communicating with suppliers for prices, inventory, orders and shipments; Knowledge Base : Documenting and updating all office procedures; Creating user friendly “How to” guides for new features; QA : Reporting bugs to the dev team and seeing to resolution of issue.

Montreal

WISK is a start-up company specialized in smart bar inventory. WISK has developed an app to facilitate inventory taking for liquid assets and prevent over pouring and theft. My responsibilities were to offer high quality service to our clients by:Growing solid relationships with them.Offering quick support and relevant tips to resolve issues.Training them for efficiently use of WISK mobile app and web portal. Explaining thoroughly the inventory process to prevent any misuse. Generating reports for clients to visualize their consumption. Analyzing clients’ reports and locating potential errors.Maintaining Data up to date in the Database.Selling new features to upgrade clients’ contract.Creating mock-ups to simplify user experience.Suggesting improvements to the app and web portal.QA – testing before pushing new version to users.Keeping track of bugs and follow-up through resolution.

Région De Montréal, Canada

Creating attractive displays based on Linen Chest's philosophy to improve sales.Keeping the general aspect of the store uniform and organized.Frequently changing set ups and ambiances to show new products, new styles and new arrangements. Taking part in arranging Linen Chest's booths and displays outside of the store.

Dec, Design Et Impression Textile

Dec, Design D'Intérieur