Analyst - Monitoring And Moderation
Kansas City Metropolitan Area
Moderated 75+ accounts across multiple social media platforms, including Facebook, Instagram, YouTube, LinkedIn, Twitter, Reddit, and TikTok, by utilizing a SaaS customer experience management solution for 13 pharmaceutical clients. Analyzed, classified, and responded to comments based on individualized content strategies and workflows. Stayed up to date with current trends, collaborated with colleagues on the creation and implementation of new, more efficient analysis approaches, and participated in bi-weekly team meetings. Some of my key achievements include: ● Drafted daily reports for clients itemizing negative social media comments.● Utilized a cloud-based filing system to implement a new daily reporting procedure, streamlining the process both internally and externally while decreasing data errors.● Ensured federal regulatory compliance by developing detailed reports of user-reported adverse reactions associated with medications and medical devices.● Analyzed large volumes of data during a social listening campaign as part of a project aimed at increasing a client’s overall market share.