Hi, I’m Marion Mollett and I’m Passionate about the Hospitality and Tourism Industry.My aim when working with Resort Managers, hospitality and tourism businesses is to bring productivity, tranquillity and trust to their workplace environment.One of the key things I've learned from over 25 years in these industries, is that ‘life happens’ in business, be it illness or family issues. Having documented procedures can see your business through these challenging times and save you the heartache of losing customers and cash flow – or even your entire business.I work with Hotel, Motel, Management Rights, Restaurant, Cafe and Resort Owners to ‘review and refresh’ workplace operations, staffing and resource planning and sales and marketing, for businesses struggling in any of these areas and needing independent industry expertise.Typically I am referred by my Clients, Resort Brokers, Asset Managers and Accountants, whose clients are in Accommodation and Tourism industry, purchasing a management rights, food and beverage business or a franchise. My role can extend from independent pre-purchase assessments right through to hand-over and setting up new policies and procedures and training staff.Through MJM Consulting & Training, I have established a network of professional contacts within Accommodation and Tourism that I bring in to support the businesses I work with.Our assessment process includes interviewing key stakeholders and customer-facing staff to fully understand how the business runs, observing key service times and operational areas, reviewing rostering and analysis of cash flow and financial history of the business.One of my greatest joys is to see a business we have worked with begin flourish, utilising all its resources and enjoying increased customer trade and satisfaction. Its why I do, what I do.MJM Consulting & Training services the Greater Queensland area and also works throughout Australia. Contact Marion Mollett on 0417 994 461.
Aussie World
View- Website:
- aussieworld.com.au
- Employees:
- 54
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Purchasing OfficerAussie WorldSunshine Coast, Qld, Au
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Client Services / Office ManagerBeach Property Group Apr 2024 - PresentBokarina Beach
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PresidentSkal International Sunshine Coast Feb 2018 - Jun 2024Sunshine Coast, AustraliaSkål is the only international organisation which brings together all branches of the Travel & Tourism Industries. Representing the industry's managers and executives, Skålleagues meet at local, national and international level in an environment of friendship to discuss subjects of common interest. -
Executive ConsultantMjm Consultancy Solutions Nov 2014 - Jun 2024Sunshine Coast, QueenslandMJM Consultancy Solutions delivers industry expertise, innovative consulting, and quality support services focusing on all aspects of the accommodation and hospitality industry.Hospitality is all about the relationship between the guest and the host. Hospitality is part of the tourism industry and a major part of the services provided by resorts, hotels, motels, B&B's, food and beverage and other hospitality operations.Our mission is to provide innovative consulting and quality support services to all aspects of the accommodation and hospitality industry. To manage and develop businesses to know and understand the skills and knowledge to deliver professional and personalized service quickly and effectively.Productivity and profitability are key components extended to our valued clients via our sophisticated analysis and assessment, and the implementation of the effective procedure.MJM Consultancy Solutions specialises in Resort Management Support and Training, Staff Training and Development, Operation Manuals and Workplace Health & Safety Management to Hotels, Motels, Resorts, B&B's and Hospitality Industry Organisations throughout across Greater Queensland and nationally across Australia.Clients include: Dreamtime ResortsFirst Light MooloolabaLandmark Resort, MooloolabaShakespeare Motel, MackayCoolum Seaside Apartments, Coolum -
Assistant Venue ManagerBanana Bender Pub Jan 2019 - Jan 2021Sunshine Coast, Queensland, Australia -
Operations ManagerPelican Waters Golf Resort And Spa 2012 - 2014Sunshine CoastPelican Waters Golf Resort & Spa is a 4 star resort that provides the perfect getaway retreat with breathtaking views of the heritage listed Glasshouse Mountains, the Greg Norman designed championship Golf Course, Pelican Waters Golf Club and the seaside city of Caloundra and the Pacific Ocean.Pelican Waters Golf Resort & Spa was an independently owned resort after de-branding from Crowne Plaza Pelican Waters.My role was to manage and co-ordinate extensive facets of resort and spa operations with an unwavering commitment to excellence in customer service.Co-ordination and supervision of hotel & Body Corporate maintenance within the resort, delivery of extensive human resources advice and support, procedural development for employee relations, performance management and workforce planning, including developing and driving change initiatives.I was responsible for leading teams to optimal performance, motivating them to achieve at high levels in a supportive and productive environment, and managed all aspects of administration support, accounts invoicing, payroll, documentation and records, and contract preparation and management.I am proud to have improved service delivery, built strong relationships and service reputation. Key Responsibilities included:- Human Resources Specialist - Workforce planning, rostering and contractual agreements- Motivational team leadership and staff training - Procedural development and performance monitoring- Change management initiatives- Front Office Reservations Manager and record handling- Body Corporate Manager- Payroll and Accounts Assistant- Functions and Events Co-ordinator and Team Supervisor- Restaurant and Banquets Supervisor- Stock ordering, rotation control, food handling and hygiene compliance- Workplace OH&S policies, procedures and risk assessment- Fire safety training.
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Hr & Operations ManagerCrowne Plaza Pelican Waters 2010 - 2012Sunshine CoastCrowne Plaza Pelican Waters Golf Resort and Spa achieve excellence in service and superior facilities. With working knowledge of the hospitality industry, it was my role to deliver outstanding results ensuring excellence in customer service and innovative workplace co-ordination. I was responsible for leading teams to optimal performance, motivating them to achieve at high levels in a supportive and productive environment.Key Responsibilities included:- Operations supervisor- Human resources manager- Contractual development and management, awards and workplace agreements- Change initiative, workforce planning and procedural development- Motivational team leadership and relationship development- Administrative support, invoicing, payroll, reconciliation and record handling- Rostering- Body corporate management- Functions co-ordinator - Food and beverage service and delivery- Stock ordering, rotation control, food handling and hygiene compliance.- Workplace OH&S policies, procedures and risk assessment- Fire safety training. -
Restaurant & Banquets Supervisor / Payroll & Accounts AssistantRamada Pelicans Waters Resort 2006 - 2010Sunshine CoastPelican Waters 4 Star Golf Resort and Spa boasts excellence in service and superior accommodation facilities.As Supervisor and Operations Manager I maintained operational management across several sites simultaneously, including a function center and offsite catering and tea rooms. This included liaisons with key staff at each venue, as well as sub contractors such as florists, photographers, music service providers and event co-ordinators, as well as labour staff. I managed team process planning, coordination, optimal performance monitoring and team support.Key Responsibilities included:- Staff Coordinator- Process planning and performance monitoring- Payroll- Workplace OH&S policies, procedures and risk assessment- Fire safety training - Stock ordering, rotation control, food handling and hygiene compliance.
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Function ManagerKings Park Complex 1998 - 2001Perth, AustraliaCo-ordinated functions and events maintaining quality assurance and excellence in customer satisfaction. Motivated team to take on new challenges and responsibilities in a collaborative manner. Built strong relationships and service reputation.Key Responsibilities included:- Brief customer preferences, menu, and function requirements- Coordinate team- Team leadership and service delivery- Food and beverage coordinator- Stock ordering, rotation control, food handling and hygiene compliance- Workplace OH&S policies, procedures and risk assessment- Fire safety training.
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Functions Co-OrdinatorCascade Tavern & Function Centre 1995 - 1997Maylands, Western Australia Area, AustraliaCo-ordination of functions and events within the tavern, liaising with customers on requirements on menu, and specific function details. I contributed to improved service delivery, and initiatives to improve overall quality. I maintained customer satisfaction and demonstrated a high degree of work ethic.Key Responsibilities included:- Food and beverage coordinator, including menu, and function requirements- Stock ordering, rotation control, food handling and hygiene compliance- Workplace OH&S policies & Fire safety training.
Marion Mollett Skills
Marion Mollett Education Details
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Certificate Iv In Hospitality Operations -
Real Estate AgentReal Estate Agent
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Diploma Of Human Resource Management
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Certicate Iv In Property Services (Rla)
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Certificate Iv Workplace Health & Safety
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Certificate Iv Workplace Training & Assessment
Frequently Asked Questions about Marion Mollett
What company does Marion Mollett work for?
Marion Mollett works for Aussie World
What is Marion Mollett's role at the current company?
Marion Mollett's current role is Purchasing Officer.
What schools did Marion Mollett attend?
Marion Mollett attended Certificate Iv In Hospitality Operations, Real Estate Agent, Diploma Of Human Resource Management, Certicate Iv In Property Services (Rla), Certificate Iv Workplace Health & Safety, Certificate Iv Workplace Training & Assessment.
What are some of Marion Mollett's interests?
Marion Mollett has interest in Riding, Children, Gardening, Environment, Education, Gym, Exercise And Travel, Swimming, Animal Welfare, Health.
What skills is Marion Mollett known for?
Marion Mollett has skills like Hospitality Consulting, Operations Management, Workforce Planning, Revenue Analysis, Business Development, Pre Opening, Human Resources, Hotels, Restaurants, Resorts, Food And Beverage, Procedure Development.
Who are Marion Mollett's colleagues?
Marion Mollett's colleagues are Madison Wright, Tyrone Ned Kelly, Cameron Calder, Michael Dawkins, Les Prescott, Rob Worship, Martin Brown.
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