Marion Peter Reeves Email & Phone Number

Greater New York City Area

- Cultivating successful client relationships.- Exceeding 2018 Q4 and 2019 Q3 Revenue and growth goals.- Retaining and Expanding Clients while ensuring ongoing Customer Service. - Handling escalated calls from our customer and merchant base and providing superb customer satisfaction.- Working collaboratively with Support, Sales and Production to further improve client relations. - Creating Initiatives to bring Revenue and Bring Exposure to Clients- Averaged a 14 - 19 %… Show more - Cultivating successful client relationships.- Exceeding 2018 Q4 and 2019 Q3 Revenue and growth goals.- Retaining and Expanding Clients while ensuring ongoing Customer Service. - Handling escalated calls from our customer and merchant base and providing superb customer satisfaction.- Working collaboratively with Support, Sales and Production to further improve client relations. - Creating Initiatives to bring Revenue and Bring Exposure to Clients- Averaged a 14 - 19 % conversion rateSold locksmith services Show less

Greater New York City Area

To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes- Delegating tasks to a pool of 25 agents- Handling escalated calls from our customer and merchant base and providing superb customer satisfaction- Coaching and mentoring a small team of CSRs during one on one sessions- Simultaneously monitoring call queues, live chat queues, and incoming customer… Show more To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes- Delegating tasks to a pool of 25 agents- Handling escalated calls from our customer and merchant base and providing superb customer satisfaction- Coaching and mentoring a small team of CSRs during one on one sessions- Simultaneously monitoring call queues, live chat queues, and incoming customer tickets- Enforcing department protocols, rules, and regulations- Manage, develop and motivate direct reporting staff- Monitor, measure and report on production related process performance, general issues- To ensure good communication is given either verbally or written to all members of staff- Problem solving and troubling shooting skills are used to ensure that all team members canidentify root causes and take fast effective action to resolve the problems in hand- To work closely with other Shift Supervisors to ensure production handovers are effectivecommunications tools- To ensure that the training skills are met for current and future demands of the shift- To have an active role in the companies continuous improvement plan to achieve plans forfuture growth within the company- Maintain housekeeping standards to ensure a clean and safe workplace- All employees are responsible for ensuring company resources are used in an effectivemanner to ensure best operating costs- Be able to make appropriate decisions while following the companies organizational structure- Facliliate, monitor and adjusted orders placed on partnered site Yelp! for all Delivery.com verticals- Faciliated UberRush pick up and delivery orders for our VIP merchants Show less

Carlstadt, Nj

Schweid & Sons. is a privately-held hamburger and ground beef processor located in Carlstadt, NJ, supplying the highest quality of product and customer service in the food service industry. Burger Maker offers a range of quality products including Certified Angus Beef, Angus Chuck, Prime and Ground Chuck patties and ground beef in vacuum bags

Richmond, Virginia Area

- Providing Superior customer service to cardholders- Taking escalated call types from other departments, such as CORE- Handling situations where cardholders are extremely stressed (such as emergency card requests whenverification is not possible), Most often providing de-escalation- Researched and investigated potential fraud concerns, within a short time frame, requiring quick analysis ofthe situation and action- Maintained 98% + schedule compliance

Sales Support

Greater New York City Area

- Provided Equity market and analytical functionality support on the Bloomberg Financial platform, which included reading financial reports, graphing, risk analysis, and portfolio support.- Successfully converted clients to Bloomberg portfolio analytics, which enabled them to perform intraday/ historical performance, security attribution, and risk analysis.- Successfully completed Bloomberg’s recognized Analytics Global Markets certification as well as Bloomberg’s recognized Analytics… Show more - Provided Equity market and analytical functionality support on the Bloomberg Financial platform, which included reading financial reports, graphing, risk analysis, and portfolio support.- Successfully converted clients to Bloomberg portfolio analytics, which enabled them to perform intraday/ historical performance, security attribution, and risk analysis.- Successfully completed Bloomberg’s recognized Analytics Global Markets certification as well as Bloomberg’s recognized Analytics Equity Specialist certification. Show less